How Do I ... ?
Unified Communications UC 320W Administration Guide
114
A
How do I associate phone numbers with specific users or groups?
In this example, there are three phone numbers that need to be routed as follows:
•
972 555-0100 (FXO line) Main Number (Auto Attendant)
•
972 555-0300 (SIP trunk) Sales Group
•
972 555-0301 (SIP trunk)
John Jones, Business Manager
Use the
Inbound Calls
page to route inbound calls to users and groups.
NOTE
Before you begin:
It is assumed that you have created your FXO lines, configured
your SIP trunks, entered your users, and created a hunt group for your Sales Group.
If you have not done so, complete those tasks before continuing.
STEP 1
Click
Call Routing > Inbound Calls
in the navigation tree.
All FXO lines and SIP/BRI phone numbers are in the Default Route until you create
new routing groups. Any numbers assigned to shared lines are not shown on this
page.
STEP 2
Leave your main number, 972 555-0100, in the default routing group. Keep the
default call destination, Auto Attendant.
STEP 3
To create a new routing group for your sales line, 972 555-0300, click
Move
. Then
click
New Route
. Enter the following settings:
•
Label
: Type a description, such as
Sales Group
.
•
Day
: Choose the Sales Group (hunt group) as the call destination for normal
service. Optionally, also choose a call destination for
Night
.
STEP 4
To create a new routing group for Mr. Jones’ line, 972 555-0301, click
Move
. Then
click
New Route
. Enter the following settings:
•
Label
: Type a description, such as
Business Manager
.
•
Day
: Choose John Jones (user) as the call destination for normal service.
Optionally, also choose a call destination for
Night
.
STEP 5
Make other changes in the system, as needed, and then apply the configuration.
