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Appendix A: Troubleshooting
Common Problems and Solutions

ADSL2+ Gateway with VoIP

Appendix A: Troubleshooting

This appendix consists of two parts: “Common Problems and Solutions” and “Frequently Asked Questions.”
Provided are possible solutions to problems that may occur during the installation and operation of the Gateway.
Read the descriptions below to help you solve your problems. If you can’t find an answer here, check the Linksys
international website at www.linksys.com/international.

Common Problems and Solutions

1. I don’t hear a dial tone, and the PHONE LED is not lit.

Go through this checklist until your problem is solved:
•

Make sure the telephone is plugged into the PHONE port.

•

Disconnect and re-connect the RJ-11 telephone cable between the Gateway and telephone.

•

Make sure your telephone is set to its tone setting (not pulse).

•

Make sure your network has an active Internet connection. Try to access the Internet. If you do not have a
connection, power off your network devices, including the Gateway and cable/DSL modem. Wait
30 seconds, and power on the cable/DSL modem first. Then power on the Gateway and other network
devices.

•

Verify your account information and confirm that the phone line is registered with your ITSP.

1. I’m trying to access the Gateway’s web-based utility, but I do not see the login screen. Instead, I see

a screen saying, “404 Forbidden.”

If you are using Windows Explorer, perform the following steps until you see the web-based utility’s login
screen (Netscape Navigator will require similar steps):
A. Click

File

. Make sure

Work Offline

is NOT checked.

B. Press

CTRL + F5

. This is a hard refresh, which will force Windows Explorer to load new webpages, not

cached ones.

C. Click

Tools

. Click

Internet Options

. Click the

Security

tab. Click the

Default level

button. Make sure the

security level is Medium or lower. Then click the

OK

button.

2. I need to set a static IP address on a PC.

The Gateway, by default, assigns an IP address range of 192.168.1.100 to 192.168.1.150 using the DHCP
server on the Gateway. To set a static IP address, you can only use the ranges 192.168.1.2 to 192.168.1.99
and 192.168.1.151 to 192.168.1.254. Each PC or network device that uses TCP/IP must have a unique address
to identify itself in a network. If the IP address is not unique to a network, Windows will generate an IP conflict
error message. You can assign a static IP address to a PC by performing the following steps:

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Содержание Linksys AG310

Страница 1: ...Model No with VoIP ADSL2 Gateway AG310 User Guide ...

Страница 2: ... this User Guide In addition to these symbols there are definitions for technical terms that are presented like this Also each figure diagram screenshot or other image is provided with a figure number and description like this Figure numbers and descriptions can also be found in the List of Figures section in the Table of Contents This exclamation point means there is a Caution or Warning and is s...

Страница 3: ...view 9 Accessing the Interactive Voice Response Menu 9 Using the Interactive Voice Response Menu 9 Entering a Password 13 Configuring the Settings for Your Internet Phone Service 13 Chapter 6 Configuring the ADSL2 Gateway 14 Overview 14 How to Access the Web Based Utility 16 The Setup Basic Setup Tab 16 The Setup DDNS Tab 22 The Setup Advanced Routing Tab 23 The Setup Voice Tab 25 The Security Fir...

Страница 4: ...Tab 49 The Administration Reboot Tab 50 The Status Gateway Tab 50 The Status Local Network Tab 50 The Status DSL Connection Tab 51 Appendix A Troubleshooting 52 Common Problems and Solutions 52 Frequently Asked Questions 61 Appendix B Finding the MAC Address and IP Address for Your Ethernet Adapter 65 Windows 98 or Me Instructions 65 Windows 2000 or XP Instructions 66 Appendix C Upgrading Firmware...

Страница 5: ... IP 18 Figure 6 5 RFC 1483 Routed 18 Figure 6 6 IPoA 18 Figure 6 7 RFC 2516 PPPoE 19 Figure 6 8 RFC 2364 PPPoA 19 Figure 6 9 Bridged Mode Only 20 Figure 6 10 Optional Settings 20 Figure 6 11 Advanced DHCP 21 Figure 6 12 DynDNS org 22 Figure 6 13 TZO com 22 Figure 6 14 Advanced Routing 23 Figure 6 15 Routing Table 24 Figure 6 16 PVC Routing 24 Figure 6 17 Setup Voice Info 25 Figure 6 18 Setup Voice...

Страница 6: ...ttings 42 Figure 6 37 ALG 43 Figure 6 38 Management 44 Figure 6 39 Allowed IP IP Range 45 Figure 6 40 Reporting 47 Figure 6 41 System Log 47 Figure 6 42 Ping Test 48 Figure 6 43 Backup Restore 48 Figure 6 44 Factory Defaults 49 Figure 6 45 Firmware Upgrade 49 Figure 6 46 Reboot 50 Figure 6 47 Gateway 50 Figure 6 48 Local Network 50 Figure 6 49 DHCP Active IP Table 51 Figure 6 50 ARP RARP Table 51 ...

Страница 7: ...ily with parental control features such as Internet access restrictions and keyword blocking You can configure the Gateway s settings through the easy to use browser based utility But what does all of this mean Networks are useful tools for sharing Internet access and computer resources You can access one printer from different computers and access data located on another computer s hard drive Net...

Страница 8: ...ng This appendix describes some problems and solutions as well as frequently asked questions regarding installation and use of the ADSL Gateway Appendix B Finding the MAC Address and IP Address for your Ethernet Adapter This appendix describes how to find the MAC address for your computer s Ethernet adapter so you can use the MAC filtering and or MAC address cloning feature of the Gateway Appendix...

Страница 9: ...ng computers print servers and Gateways requires an IP address to identify its location or address on the network This applies to both the Internet and LAN connections There are two ways of assigning an IP address to your network devices You can assign static IP addresses or use the Gateway to assign IP addresses dynamically Static IP Addresses A static IP address is a fixed IP address that you as...

Страница 10: ...s expired the DHCP server will automatically assign it a new dynamic IP address DHCP Dynamic Host Configuration Protocol Servers Computers and other network devices using dynamic IP addressing are assigned a new IP address by a DHCP server The computer or network device obtaining an IP address is called the DHCP client DHCP frees you from having to assign IP addresses manually every time a new use...

Страница 11: ...ected that will function during power outages in case of an emergency Ethernet 1 4 The Ethernet ports connect to your computers and other network devices Reset Button There are two ways to reset the Gateway s factory defaults Either press the Reset Button for approximately ten seconds or restore the defaults from the Factory Defaults screen of the Administration tab in the Gateway s web based util...

Страница 12: ...PHONE LED is lit solid when a telephone or fax machine has an active or registered connection to your Internet Telephony Service Provider ITSP through the PHONE port It flashes when the phone is being used or is off the hook LINE Green The LINE LED lights up when the a telephone or fax machine has an active connection to traditional phone service through the LINE port DSL Green The DSL LED lights ...

Страница 13: ... your ISP if you have any questions 3 Connect another phone cable from the Line port on the Gateway s back panel to the Voice connection on the DSL microfilter or wall jack Figure 4 1 Connect the ADSL Line IMPORTANT For countries that have phone jacks with RJ 11 connectors make sure to only place the microfilters between the phone and the wall jack and not between the Gateway and the wall jack or ...

Страница 14: ...s to the Gateway 6 Connect the power adapter to the Gateway s Power port and then plug the power adapter into a power outlet The Power LED will immediately light up green The Power LED will flash for a few seconds and then it will be solidly lit when the self test is complete If the LED flashes for one minute or longer see Appendix A Troubleshooting 7 Power on one of your computers that is connect...

Страница 15: ...in other words press the star key four times 3 Wait until you hear Linksys configuration menu Please enter the option followed by the pound key or hang up to exit 4 Refer to the following table that lists actions commands menu choices and descriptions After you select an option press the pound key To exit the menu hang up the telephone Using the Interactive Voice Response Menu While entering a val...

Страница 16: ... Command press these keys on the telephone Choices Description Enter Interactive Voice Response Menu Use this command to enter the Interactive Voice Response Menu Do not press any other keys until you hear Linksys configuration menu Please enter the option followed by the pound key or hang up to exit Check Internet Connection Type 100 Hear the Internet connection type of the Voice Gateway Check In...

Страница 17: ...wise you will hear Invalid Option if you try to set the static IP address Set Network or Subnet Mask 121 Enter the network or subnet mask using numbers on the telephone keypad Use the star key when entering a decimal point First set the Internet Connection Type to static IP address otherwise you will hear Invalid Option if you try to set the network or subnet mask Set Gateway IP Address 131 Enter ...

Страница 18: ...matically reboot Factory Reset 73738 Press 1 to confirm Press star to cancel If necessary enter the password The Voice Gateway will request confirmation enter 1 to confirm You will hear Option successful Hang up the phone The Voice Gateway will reboot and all settings will be reset to their factory default settings User Factory Reset 877778 Press 1 to confirm Press star to cancel The Voice Gateway...

Страница 19: ... To enter T U V t u or v press 8 To enter W X Y Z w x y or z press 9 To enter all other characters press 0 For example to enter the password phone 321 by keypad press these keys 746630321 Then press the pound key to indicate that you have finished entering the password To cancel your entry and return to the main menu press star Configuring the Settings for Your Internet Phone Service If you want t...

Страница 20: ...abs will be available after you click one of the main tabs Setup Basic Setup Enter the Internet connection and network settings on this screen DDNS To enable the Gateway s Dynamic Domain Name System DDNS feature complete the fields on this screen Advanced Routing On this screen you can alter NAT and routing configurations Voice This option has four different screens the default is Info Info This s...

Страница 21: ... Internet for use of special purpose services use this screen QoS Use Quality of Service QoS to assign different priority levels to different types of data transmissions ALG Allows legitimate application data to pass through the security checks of the firewall that would have otherwise restricted the traffic for not meeting its limited filter criteria Administration Management On this screen alter...

Страница 22: ...ears is the Basic Setup tab This tab allows you to change the Gateway s general settings Change these settings as described here and click the Save Settings button to save your changes or click the Cancel Changes button to cancel your changes Internet Setup PVC Connection If your ADSL account provides multiple permanent virtual circuits PVCs use this control to specify the one you will configure T...

Страница 23: ... rate that can be transmitted The SCR value is normally less than the PCR value Enter the rate in the field if required by your service provider Autodetect Select Enable to have the settings automatically entered or select Disable to enter the values manually Virtual Circuit These fields consist of two items VPI Virtual Path Identifier and VCI Virtual Channel Identifier Your ISP will provide the c...

Страница 24: ...ddress This is the Gateway s IP address when seen from the WAN or the Internet Your ISP will provide you with the IP Address you need to specify here Subnet Mask This is the Gateway s Subnet Mask Your ISP will provide you with the Subnet Mask Gateway Your ISP will provide you with the default Gateway Address which is the ISP server s IP address Primary DNS Required and Secondary DNS Optional Your ...

Страница 25: ...emand radio button In the Max Idle Time field enter the number of minutes you want to have elapsed before your Internet connection terminates Keep Alive Redial Period If you select this option the Gateway will periodically check your Internet connection If you are disconnected then the Gateway will automatically re establish your connection To use this option click the Keep Alive radio button In t...

Страница 26: ...ttings are disabled in this mode Optional Settings required by some ISPs Host Name and Domain Name These fields allow you to supply a host and domain name for the Gateway Some ISPs require these names as identification You may have to check with your ISP to see if your broadband Internet service has been configured with a host and domain name In most cases you can leave these fields blank MTU and ...

Страница 27: ... the maximum number of users clients that can obtain an IP address The number will vary depending on the starting IP address entered Client Lease Time The Client Lease Time is the amount of time a computer will be allowed connection to the Gateway with its current dynamic IP address Enter the amount of time in minutes that the computer will be leased this dynamic IP address Static DNS 1 3 The Doma...

Страница 28: ...DNS org then select DynDNS org from the drop down menu If your DDNS service is provided by TZO com then select TZO com from the drop down menu To disable DDNS Service select Disabled DynDNS org User Name Password and Host Name Enter the User Name Password and Host Name of the account you set up with DynDNS org Internet IP Address The Gateway s current Internet IP Address is displayed here Because ...

Страница 29: ...k RIP If you have multiple routers you may want to use the Routing Information Protocol RIP so the routers can exchange routing information with each other To use RIP select the Enabled option Otherwise keep the default Disabled Transmit RIP Version To transmit RIP messages select the protocol you want RIP1 RIP1 Compatible RIP1 broadcasts and RIP2 multicasts or RIP2 If you don t want to transmit R...

Страница 30: ...a screen displaying how data is routed through your local network For each route the Destination LAN IP address Subnet Mask Gateway and Interface are displayed Click the Refresh button to update the information Click the Close button to return to the previous screen PVC Routing Policy If you have multiple PVCs click the PVC Routing Setting button to configure which outgoing traffic will be routed ...

Страница 31: ...e Save Settings button to save your changes or click the Cancel Changes button to undo your changes The Setup Voice Tab The Voice Info Screen This screen shows voice related settings for the Gateway Product Information Product Name Shown here is the model number of the Gateway Serial Number Shown here is the serial number of the Gateway Software Version Shown here is the version number of the Gate...

Страница 32: ...t phone line s readiness On indicates that it is ready for use while Off indicates that it is in use Registration State Shown here is the status of the line s registration with the ITSP Last Registration At Shown here are the last date and time the line was registered Next Registration In Shown here is the number of seconds until the next registration Message Waiting This indicates whether you hav...

Страница 33: ...es sent Call 1 2 Bytes Recv Displayed here is the number of bytes received Call 1 2 Decode Latency Displayed here is the number of milliseconds for decoder latency Call 1 2 Jitter Displayed here is the number of milliseconds for receiver jitter Call 1 2 Round Trip Delay Displayed here is the number of milliseconds for delay Call 1 2 Packets Lost Displayed here is the number of packets lost Call 1 ...

Страница 34: ...cts the current gateway unless the landline has some audio activity Mapped SIP Port Shown here is the port number of the NAT mapped SIP port Call Type Displayed here is the direction of the call VoIP State Displayed here is the status of Line 1 Call 1 PSTN State Displayed here is the status of the PSTN call VoIP Tone Displayed here is the tone playing to the VoIP call leg PSTN Tone Displayed here ...

Страница 35: ...played here is the number of milliseconds for delay VoIP Call Packets Lost Displayed here is the number of packets lost VoIP Call Packet Error Displayed here is the number of invalid packets received VoIP Call Mapped RTP Port Displayed here is the number of the NAT mapped RTP port When you have finished making changes click the Submit All Changes button to save the changes or click the Undo All Ch...

Страница 36: ... for the Call Forward Selective 1 8 feature Cfwd Last Caller Enter the caller number that is actively forwarded to the Cfwd Last Dest number when the Call Forward Last activation code is used Cfwd Last Dest Enter the forward number for the Cfwd Last Caller feature Block Last Caller Enter the ID of the caller blocked via the Block Last Caller service Accept Last Caller Enter the ID of the caller ac...

Страница 37: ...ll callers Hold Reminder Ring Select the ring pattern that will remind you of a call on hold when the phone is on hook Call Back Ring Select the ring pattern for call back notification Cfwd Ring Splash Len Enter the duration of the ring splash when a call is forwarded The range is 0 to 10 0 seconds Cblk Ring Splash Len Enter the duration of the ring splash when a call is blocked The range is 0 to ...

Страница 38: ...is is blank then the landline caller is blocked for Internet phone service PSTN Ring Thru Line 1 Distinctive Ring Settings Enter the landline caller numbers that will trigger the corresponding ring tones for Line 1 Ring 1 8 Caller Enter the caller number pattern to play Distinctive Ring Call Waiting Tone 1 8 PSTN Ring Thru Line 1 Ring Settings This ring tone will be used to ring through Line 1 Def...

Страница 39: ...anguage To enable Java Applet filtering click the checkbox Filter ActiveX ActiveX is a programming language for websites If you deny ActiveX you run the risk of not having access to Internet sites created using this programming language To enable ActiveX filtering click the checkbox Block WAN Requests Block Anonymous Internet Requests This keeps your network from being pinged or detected and reinf...

Страница 40: ...able button PPTP Passthrough Point to Point Tunneling Protocol Passthrough is the method used to enable VPN sessions to a Windows NT 4 0 or 2000 server To allow PPTP Passthrough click the Enable button To disable PPTP Passthrough click the Disable button L2TP Passthrough Layering 2 Tunneling Protocol Passthrough is an extension of the Point to Point Tunneling Protocol PPTP used to enable the opera...

Страница 41: ...and input the correct address or name or select Any which allows any machine with the correct IPSec settings to act as the remote endpoint of the tunnel Encryption To have communication through the tunnel encrypted select DES Data Encryption Standard or 3DES Triple DES To leave communication unencryped select Disable Authentication Authentication verifies the identity of the remote machine and the...

Страница 42: ...roposal Select the desired Diffie Hellman group 768 bit or 1024 bit Other Settings NAT Traversal Enable this feature if the machine or machines being accessed through the tunnel stand behind a NAT Network Address Translation server NetBIOS broadcast Enable this feature if the local network does not include a WINS server and the remote machine or machines will need to find local machines by their N...

Страница 43: ...ick the option beside Enable 3 Enter a Policy Name in the field provided 4 Click the Edit List of PCs button to select which PCs will be affected by the policy The List of PCs screen will appear You can select a PC by MAC Address or IP Address You can also enter a range of IP Addresses if you want this policy to affect a group of PCs After making your changes click the Save Settings button to appl...

Страница 44: ...lds Then click the Add button To modify a service select it from the list on the right Change its name protocol setting or port range Then click the Modify button To delete a service select it from the list on the right Then click the Delete button When you are finished making changes on the Port Services screen click the Apply button to save changes If you want to cancel your changes click the Ca...

Страница 45: ...ned to it because its IP address may change when using the DHCP function PVC Connection Select If the service requests you wish to configure will be coming in over a PVC other than PVC 1 select the correct PVC from this list PortMap List In this section you will customize the port service for your applications Application Enter the name of the application in the field provided External Port and In...

Страница 46: ...UDP or Both IP Address Enter the IP Address of the appropriate computer Enable Click the Enable checkbox to enable forwarding for the chosen application When finished making your changes on this tab click the Save Settings button to save these changes or click the Cancel Changes button to undo your changes The Applications Gaming Port Triggering Tab Port Triggering is used for special applications...

Страница 47: ...his tab click the Save Settings button to save these changes or click the Cancel Changes button to undo your changes The Applications Gaming QoS Tab QoS Quality of Service QoS ensures better service to high priority types of network traffic which may involve demanding real time applications such as Internet phone calls or videoconferencing Enabled Disabled To use QoS select Enabled Otherwise keep ...

Страница 48: ...f a specified IEEE 802 1D user priority marker 802 1Q VID Presence of a specified IEEE 802 1Q virtual LAN VLAN ID Packet length Min Max Packet length between specified minimum and maximum numbers of octets Priority Set the priority of None Low Medium or High Fragment packets size of AF and BE traffic to be equal to the size of EF traffic Enable this option and input a packet size to have large Ass...

Страница 49: ...able FTP File Transfer Protocol IRC Internet Relay Chat MMS Multimedia Messaging Service RTSP Real Time Streaming Protocol SIP Session Initiation Protocol TFTP Trivial File Transfer Protocol Destination Port The port value is displayed and can be modified The Default button will return the port value to the default setting based on the application Protocol The appropriate protocol is listed based ...

Страница 50: ... a remote location via the Internet Remote Management This feature allows you to manage the Gateway from a remote location via the Internet To enable Remote Management click Enable Remote Username The default username for remove management is tech It is recommended that you change the remote username to one of your own choosing Remote Password The default remote password is admin It is recommended...

Страница 51: ...ecify a range of IP addresses Device Name Enter the name of the Gateway SNMPv1 v2c Get Community Enter the password that allows read only access to the Gateway s SNMP information Set Community Enter the password that allows read write access to the Gateway s SNMP information SNMPv3 Security SNMPv3 Click Enable if you wish to manage the Gateway using SNMP version 3 R W User Enter a name for the use...

Страница 52: ...e number of the PVC over which you wish IGMP Proxy to work IGMP Proxy To use this feature select Enable Otherwise select Disable IGMP Snooping The multicast packets used by some multimedia applications are treated as broadcast packets and sent to all of the Gateway s LAN ports If this results in too much traffic going to ports over which the application is not being used you can enable IGMP snoopi...

Страница 53: ...number of Denial of Service attacks that will trigger an e mail alert SMTP Mail Server Enter the IP address of the SMTP server E Mail Address for Alert Logs Enter the e mail address that will receive alert logs Return E Mail address Enter the return address for the e mail alerts To view the logs click the View Logs button A new screen will appear From the drop down menu you can select which log yo...

Страница 54: ...conds Click the Start Test button to start the Ping Test Ping Result The results of the ping test will be shown here When finished making your changes on this tab click the Save Settings button to save these changes or click the Cancel Changes button to undo your changes The Administration Backup Restore Tab The Backup Restore tab allows you to back up and restore the Gateway s configuration file ...

Страница 55: ...he Gateway allows you to upgrade firmware from the LAN Local Area Network side of the Gateway Upgrade from LAN To upgrade the Gateway s firmware from the LAN 1 Download the Gateway s firmware upgrade file from www linksys com 2 Extract the file on your computer 3 Click the Browse button to find the firmware upgrade file 4 Double click the firmware file that you have downloaded and extracted 5 Clic...

Страница 56: ...ess and Current Time Internet Connection This section shows the following information the Connection Login Type Interface IP Address Subnet Mask Default Gateway DNS 1 2 and 3 server IP addresses and WINS address Depending on the login type other information about the connection may also appear Connect and Disconnect buttons appear when an ADSL connection is available Use these buttons to bring the...

Страница 57: ... reverse of ARP Click the Refresh button if you want to refresh the displayed information Click the Close button to return to the Local Network screen Click the Refresh button if you want to refresh the displayed information The Status DSL Connection Tab This screen shows information about the DSL connection and PVC connections DSL Status This section shows the following DSL Status DSL Modulation ...

Страница 58: ...way and other network devices Verify your account information and confirm that the phone line is registered with your ITSP 1 I m trying to access the Gateway s web based utility but I do not see the login screen Instead I see a screen saying 404 Forbidden If you are using Windows Explorer perform the following steps until you see the web based utility s login screen Netscape Navigator will require...

Страница 59: ...on Properties window I Restart the computer if asked For Windows XP The following instructions assume you are running Windows XP with the default interface If you are using the Classic interface where the icons and menus look like previous Windows versions please follow the instructions for Windows 2000 A Click Start and Control Panel B Click the Network and Internet Connections icon and then the ...

Страница 60: ...the computer if asked For Windows XP The following instructions assume you are running Windows XP with the default interface If you are using the Classic interface where the icons and menus look like previous Windows versions please follow the instructions for Windows 2000 1 Click Start and Control Panel 2 Click the Network and Internet Connections icon and then the Network Connections icon 3 Righ...

Страница 61: ...need to register the MAC address of your Ethernet adapter with your ISP please see Appendix B Finding the MAC Address and IP Address for Your Ethernet Adapter If you need to clone the MAC address of your Ethernet adapter onto the Gateway see the Router WAN Setup MAC Clone Settings section of Chapter 6 Configuring the ADSL2 Gateway for details C Verify you are using the right Internet settings Cont...

Страница 62: ...way Go to the Router Application tab B Select yes from the Enable drop down menu C Enter any name you want to use for the service D Enter the port range of the service you are using For example if you have a web server you would enter the range 80 in the Starting Port field to 80 in the Ending Port field E Select the protocol you will be using TCP or UDP or select Both F Enter the IP address of th...

Страница 63: ...elect yes from the Enable drop down menu C Enter any name you want to use for the service D Enter the port range of the service you are using For example if you have a web server you would enter the range 80 in the Starting Port field to 80 in the Ending Port field E Select the protocol you will be using TCP or UDP or select Both F Enter the IP address of the PC or network device that you want the...

Страница 64: ...le DMZ drop down menu D Enter the Ethernet adapter s IP address of the computer you want exposed to the Internet This will bypass the NAT security for that computer Please refer to Appendix B Finding the MAC Address and IP Address for Your Ethernet Adapter for details on getting an IP address Once completed with the configuration click the Submit All Changes button 9 I am a PPPoE user and I need t...

Страница 65: ... prompt always appears when I am saving settings to the Gateway Reset the Gateway to the factory default settings by pressing the Reset button for ten seconds and then releasing it If you are still getting prompted for a password when saving settings then perform the following steps A Access the Gateway s web based utility by going to http 192 168 1 1 default IP address of the Gateway and enter th...

Страница 66: ...l phone dial up connection to the Internet There is a setup option to keep alive the connection This may not always work so you may need to re establish connection periodically 1 To connect to the Gateway go to the web browser and enter http 192 168 1 1 or the IP address of the Gateway 2 Enter the username and password if asked The default username and password is admin 3 On the Setup screen selec...

Страница 67: ...re is the Gateway installed on the network In a typical environment the Gateway is installed between the cable DSL modem and the local area network LAN Plug the Gateway into the cable DSL modem s Ethernet port What is Network Address Translation and what is it used for Network Address Translation NAT translates multiple IP addresses on the private LAN to one public address that is sent out to the ...

Страница 68: ...ped port above and ServerName to the IP assigned to the Gateway from your ISP Can multiple gamers on the LAN get on one game server and play simultaneously with just one public IP address It depends on which network game or what kind of game server you are using For example Unreal Tournament supports multi login with one public IP How will I be notified of new Gateway firmware upgrades All Linksys...

Страница 69: ... lets multiple computers connect to the same server One problem Version 1 0 1 6 won t let multiple computers with the same CD key connect at the same time even if on the same LAN not a problem with 1 0 1 3 As far as hosting games the HL server does not need to be in the DMZ Just forward port 27015 to the local IP address of the server computer How can I block corrupted FTP downloads If you are exp...

Страница 70: ...address computer to be exposed to the Internet Some applications require multiple TCP IP ports to be open It is recommended that you set your computer with a static IP if you want to use DMZ Hosting To get the LAN IP address see Appendix B Finding the MAC Address and IP Address for Your Ethernet Adapter If DMZ Hosting is used does the exposed user share the public IP with the Gateway No Is the Gat...

Страница 71: ... field enter winipcfg Then press the Enter key or the OK button 2 When the IP Configuration screen appears select the Ethernet adapter you have connected to the Gateway via a CAT 5 Ethernet network cable See Figure C 1 3 Write down the Adapter Address as shown on your computer screen see Figure C 2 This is the MAC address for your Ethernet adapter and is shown in hexadecimal as a series of numbers...

Страница 72: ... shown on your computer screen Figure C 3 it is the MAC address for your Ethernet adapter This appears as a series of numbers and letters The MAC address Physical Address is what you will use for MAC filtering The example in Figure C 3 shows the Ethernet adapters s MAC address as 00 00 00 00 00 00 Your computer will show something different The example in Figure C 3 shows the Ethernet adapter s IP...

Страница 73: ...mware upgrade file from www linksys com 2 Extract the file on your computer 3 Open the Gateway s web based utility and click the Administration tab 4 Click the Firmware Upgrade tab 5 Click the Browse button to find the extracted file and then double click it 6 Click the Upgrade button and follow the on screen instructions Figure C 1 Firmware Upgrade ...

Страница 74: ...nd cause it to start executing instructions Broadband An always on fast Internet connection Browser An application program that provides a way to look at and interact with all the information on the World Wide Web Byte A unit of data that is usually eight bits long Cable Modem A device that connects a computer to the cable television network which in turn connects to the Internet Daisy Chain A met...

Страница 75: ... IEEE standard network protocol that specifies how data is placed on and retrieved from a common transmission medium Firewall A set of related programs located at a network gateway server that protects the resources of a network from users from other networks Firmware The programming code that runs a networking device FTP File Transfer Protocol A protocol used to transfer files over a TCP IP netwo...

Страница 76: ...e and or transmission between users Packet A unit of data sent over a network Passphrase Used much like a password a passphrase simplifies the WEP encryption process by automatically generating the WEP encryption keys for Linksys products Ping Packet INternet Groper An Internet utility used to determine whether a particular IP address is online POP3 Post Office Protocol 3 A standard mail server co...

Страница 77: ... s name Static IP Address A fixed address assigned to a computer or device that is connected to a network Static Routing Forwarding data in a network via a fixed path Subnet Mask An address code that determines the size of the network Switch 1 A data switch that connects computing devices to host computers allowing a large number of devices to share a limited number of ports 2 A device for making ...

Страница 78: ...s of a file located on the Internet VPN Virtual Private Network A security measure to protect data as it leaves one network and goes to another over the Internet WAN Wide Area Network The Internet WEP Wired Equivalent Privacy A method of encrypting network data transmitted on a wireless network for greater security WLAN Wireless Local Area Network A group of computers and associated devices that c...

Страница 79: ...Category 5 UTP STP LEDs Power Ethernet 1 4 Voice Status Phone Line DSL Internet UPnP able cert Able Security Features Password protected configuration for web access PAP and CHAP authentication Denial of Service DoS Prevention URL filtering and keyword Java ActiveX Proxy Cookie blocking ToD filter Blocks Access by Time VPN Passthrough for IPSec PPTP and L2TP Protocols Access restriction by MAC and...

Страница 80: ...th VoIP Certifications FCC Part 15B Subpart B Class B FCC Part 15C Subpart B FCC Part 68 CE UL A tick UPnP Operating Temp 0º 40ºC 32º 104ºF Storage Temp 20º 70ºC 4º 158ºF Operating Humidity 10 85 Non Condensing Storage Humidity 5 90 Non Condensing ...

Страница 81: ...OF NON INFRINGEMENT ARE DISCLAIMED Some jurisdictions do not allow limitations on how long an implied warranty lasts so the above limitation may not apply to You This warranty gives You specific legal rights and You may also have other rights which vary by jurisdiction This warranty does not apply if the Product a has been altered except by Linksys b has not been installed operated repaired or mai...

Страница 82: ...y to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment or devices Connect the equipment to an outlet other than the receiver s Consult a dealer or an experienced radio TV technician for assistance Safety Notices Caution To reduce the risk of fire use only No 26 AWG or larger telecommunication l...

Страница 83: ...d by EU Directive 2002 96 EC on Waste Electric and Electronic Equipment WEEE This document contains important information for users with regards to the proper disposal and recycling of Linksys products Consumers are required to comply with this notice for all electronic products bearing the following symbol ...

Страница 84: ...78 Appendix G Regulatory Information ADSL2 Gateway with VoIP ...

Страница 85: ...79 Appendix G Regulatory Information ADSL2 Gateway with VoIP ...

Страница 86: ...80 Appendix G Regulatory Information ADSL2 Gateway with VoIP ...

Страница 87: ...81 Appendix G Regulatory Information ADSL2 Gateway with VoIP For more information visit www linksys com ...

Страница 88: ... Information Appendix H Contact Information Internet Service Provider ISP For support contact your ISP Linksys Visit Linksys online for information on the latest products and updates to your existing products at http www linksys com international ...

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