Viewing Support Information
OL-31980-01
257
Loading a Software Version and License
From the user interface of the D9859, choose
Support
>
Service Actions
. The Service
Actions page is displayed.
The
Collect Debug Support Data Export
is used by Cisco Services only. Click
Export
to create and save a diagnostics file.
Note:
We recommend that you collect the debug support data prior to contacting
Cisco Services for any D9859 issues.
The
S/W Version
drop-down list allows you to select/load a different application
version to your transcoder. Click
Select & Reboot
to load the selected application
version and reboot the transcoder. Click
Erase
to remove the selected application
version. You will be prompted to continue or not. Press
OK
to continue the deletion.
Click
Factory Reset
to perform a reset of transcoder settings back to the factory set
(default) values. A warning message prompts you to confirm the operation. Click
OK
to continue or
No
to cancel the operation.
Click
Reboot Receiver
to reboot the transcoder. You will be prompted to verify the
operation. Click
Yes
to reboot the transcoder or
No
to cancel the operation.
Содержание D9859
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