Chapter 8 Troubleshooting
Troubleshooting Overview
SCE 2000 4xGBE Installation and Configuration Guide
OL-7824-02
8-7
Generating a File for Technical Support
In order for technical support to be most effective, the user should provide them with the
information contained in the system logs. Use the
logger get support-file
command to
generate a support file for the use of Cisco technical support staff.
To generate a log file for technical support, complete the following steps:
Step 1
From the
SCE 2000
#
prompt, type
logger get support-file
filename
and
press
Enter
.
The support information file is created using the specified filename, and the
SCE 2000
#
prompt appears.
This operation may take some time.
Check the LEDs
The front panel LEDS are the most immediate problem-detection mechanism of the platform.
Refer to the following sections for information on
SCE 2000
platform LEDS:
•
Front Panel
(on page
2-3
)
•
LEDs
(on page
4-17
)
•
SCE 2000 Operational Status
(on page
8-8
)
