C H A P T E R
17-1
BWX 110 Desktop Modem User Guide
OL-16307-03
17
Upgrading the Modem
There are three different ways to upgrade the software that makes the Modem work.
•
Your Service Provider may perform an over-the-air (OTA) upgrade, where the latest software files
are transferred wirelessly from the Basestation to your Modem.
•
Your Service Provider may provide a downloadable web file or CD-ROM with software to be
installed on your PC and used to upgrade the Modem. This method is used for systems that have a
software release prior to 4.0.
•
Your Service Provider may instruct you to use the BWX Modem Diagnostics Tool application to
upgrade your Modem software load. This method is used for systems that have a software release of
4.0 or greater.
The latter two methods are used only if the Modem was not powered on during the OTA upgrade process.
The OTA upgrade is normally transparent to the user; in other words, there should be no noticeable
service interruption. The web or CD upgrade comes with instructions and takes a minimal amount of
time to complete.
Note
If you use the BWX Modem Diagnostics Tool to upgrade your Modem software load, the computer
connected to your Modem must already have an IP address. If your computer does not have an IP
address, contact your Service Provider. If you attempt to upgrade your Modem software through the
BWX Modem Diagnostics Tool and the computer does not have an assigned IP address, you may see one
of the following error messages:
