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Cisco Unified Wireless IP Phone 7921G Administration Guide for Cisco Unified Communications Manager Release 7.0
OL-15985-01
Chapter 7 Configuring Features, Templates, Services, and Users
Modifying Phone Button Templates
Softkey Templates for the Cisco Unified Wireless IP Phone 7921G
The standard softkey template displays the Hold softkey when connected to a call. Some users want the
Transfer softkey to appear for a connected call instead of Hold.
The administrator sets up a non-standard softkey template that places Transfer in the first position for
the Connected state. The administrator assigns this non-standard softkey template to the 7921G devices
assigned to users that want these softkeys.
Note
To ensure that users hear the voice-messaging greeting when they are transferred to the voice message
system, you must set up a softkey template with Transfer as the first softkey for a connected call.
Changing Softkeys in a Template
Use the procedures in the online Help topic, “Adding Non-Standard Softkey Templates” to change the
softkeys and their sequence. Softkey templates now support up to 16 softkeys when using applications.
For more information about softkey templates, see the “Softkey Templates” Chapter in the
Cisco
Unified Communications Manager System Guide
.
To configure softkey templates, select
Device > Device Settings > Softkey Template
from
Cisco Unified Communications Manager Administration. You can modify a standard softkey template
by making a copy of it, giving it a new name, and making updates to that copied softkey template. You
can also modify a nonstandard softkey template.
To assign a softkey template to a phone, use the Softkey Template field in the
Cisco Unified Communications Manager Administration Phone Configuration page. Refer to the
“Softkey Template Configuration” chapter in the
Cisco Unified Communications Manager
Administration Guide
and the
Cisco Unified Communications Manager System Guide
for more
information.
Related Topics
•
Configuring Cisco Unified Wireless IP Phones, page 7-1
•
Setting Up Services, page 7-18
•
Configuring Corporate and Personal Directories, page 7-19
•
Adding Users to Cisco Unified Communications Manager Administration, page 7-20
Modifying Phone Button Templates
Phone button templates let you assign lines and features to positions in the Line View.
Ideally, you modify templates before registering phones on the network. In this way, you can access
customized phone button template options from Cisco Unified Communications Manager during
registration.
To modify a phone button template, choose
Device > Device Settings > Phone Button Template
from
Cisco Unified Communications Manager Administration. To assign a phone button template to a phone,
use the Phone Button Template field in the Cisco Unified Communications Manager Administration
Phone Configuration page. For more information about modifying phone button templates, refer to
“Cisco Unified IP Phones” chapter in the
Cisco Unified Communications Manager System Guide
for
your release.
