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Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones
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Chapter 7 Troubleshooting the Cisco Unified IP Phone
Resolving Startup Problems
The page displays the service names for the server that you chose, the status of
the services, and a service control panel to stop or start a service.
Step 4
If a service has stopped, click its radio button and then click the
Start
button.
The Service Status symbol changes from a square to an arrow.
Creating a New Configuration File
If you continue to have problems with a particular phone that other suggestions in
this chapter do not resolve, the configuration file might be corrupted. to create a
new configuration file, follow these steps:
Procedure
Step 1
From Cisco Unified CallManager, select
Device > Phone > Find
to locate the
phone experiencing problems.
Step 2
Choose
Delete
to remove the phone from the Cisco Unified CallManager
database.
Step 3
Add the phone back to the Cisco Unified CallManager database. See the
Phones to the Cisco Unified CallManager Database” section on page 2-9
for
details.
Step 4
Power cycle the phone.
Note
When you remove a phone from the Cisco Unified CallManager database, its
configuration file is deleted from the Cisco Unified CallManager TFTP server.
The phone’s directory number remains in the Cisco Unified CallManager
database. Such a directory number is called an “unassigned DNs and can be used
for other devices. If unassigned DNs are not used by other devices, delete them
from the Cisco Unified CallManager database. You can use the Route Plan Report
to view and delete unassigned reference numbers. Refer to
Cisco Unified CallManager Administration Guide for more information.
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