Cisco 6800 Series, Руководство администратора

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Step 3 (Optional) In the Programmable Softkeys section, to enable softkeys, add a string in this format in the
Connected Key List and Conferencing Key List fields.
crdstart;crdstop;crdpause;crdresume
Step 4
In the phone web page, click the Ext(n) tab that requires call recording.
Step 5 In the
SIP Settings
section, in the
Call Recording Protocol
, select
SIPINFO
as the call recording protocol.
For details on
SIP Settings
fields, see SIP Settings, on page 277 .
Step 6 Click Submit All Changes .
Set Up a Phone for Presence
Before you begin
• Set up the Broadsoft server for XMPP.
• Access the phone administration web page. See Access the Phone Web Page, on page 92 .
Procedure
Step 1 Select Voice > Phone .
Step 2
In the Broadsoft XMPP section, set the fields as described in Broadsoft XMPP, on page 269 .
Step 3 Click
Submit All Changes
.
Set Up a Call Center Agent Phone
You can enable a phone with Automatic Call Distribution (ACD) features. This phone acts as a call center
agent's phone and can be used to trace a customer call, to escalate any customer call to a supervisor in
emergency, to categorize contact numbers using disposition codes, and to view customer call details.
Before you begin
• Set up the phone as a call center phone on the BroadSoft server.
• Access the phone administration web page. See Access the Phone Web Page, on page 92 .
Procedure
Step 1 Select
Voice
>
Ext(n)
.
Step 2 In the ACD Settings section, set up the fields as described in ACD Settings, on page 282 .
Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide
183
Phone Administration
Set Up a Phone for Presence