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CISCO SYSTEMS, INC.

6

For ASF output, any of the Ethernet ports can be used to send data. For MPEG-2 TS
output, only the Main data port is used.

For Web management, any of the Ethernet ports

can be used.

NOTE:

Do not use the IPMI port for network connections.

Power Cable

Connect the properly grounded power cable to the AC power connector.

Powering Up

Except for the Cisco S3200 Series media Processor unit, place the On/Off switch on the
back of your Media Processor in the On position. Next, press and release the Power
switch on the front of the Media Processor.

Setting IP Addresses

The Ethernet ports for the Cisco Media Processor are configured to obtain IP addresses
using DHCP. Once the unit has been powered on, the front panel can be used to see
the IP address that was obtained using DHCP. If not using DHCP, you may use the
front panel to set IP addresses manually.

NOTE:

For more information on how to use the Front Panel, see Chapter 4:
Front Panel Controls on page 40.

To view or set the Media Procesor IP address, complete these steps:

1.

For S3200 Series units only, press

right

at either the Channel 1 or Channel

2 menu item to get to the Main Menu.

2.

Press the

up

or

down

keys to get to the IP Address Menu.

3.

Press

right

to get to the LAN1 or LAN2 IP Menu.

4.

Press

right

again to see the IP address. If this address is acceptable, then

you can now use a Web browser to connect to the machine. Go to Chapter
3: Web Interface for information on how to operate the Media Procesor
remotely via the Web Interface.

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Содержание 3005 - VPN Concentrator - Gateway

Страница 1: ...2402 0130 000B CiscoAS3005SeriesMediaProcessor OperationManual v1 3 2 Americas Headquarters Cisco Systems Inc 175 West Tasman Drive San Jose CA 95134 1706 USA 1 408 526 7209 1 800 553 2447 ...

Страница 2: ... employs an invention claimed in any existing or later issued patent Copyright 2011 Cisco and or its affiliates All rights reserved Printed in the United States of America Information in this publication is subject to change without notice No part of this publication may be reproduced or transmitted in any form by photocopy microfilm xerography or any other means or incorporated into any informati...

Страница 3: ...o and Audio 5 Ethernet Ports 5 Power Cable 6 Powering Up 6 Setting IP Addresses 6 3 WEB INTERFACE 8 Remote Management via the Web 8 Opening the Interface 8 Logging In 9 Summary Page 12 Presets Page 15 Video Page 16 Audio Page 26 Output Page 27 System Page 32 Starting Stopping Encodes 39 Session Timeouts 39 4 FRONT PANEL CONTROLS 40 Front Panel Menu Layout 40 Changing values via the Front Panel Con...

Страница 4: ... 54 APPENDIX D SPECIFICATIONS 55 Inputs 55 Video 55 Audio 55 Codecs 55 Output 55 Local 55 IP 55 Control 56 Additional Features 56 Processing 56 Pre processing 56 Encoding 56 Physical and Power 56 Dimensions 56 Power 57 Certifications 57 Operating Conditions 57 Ambient Temperature 57 Relative humidity 57 INDEX 58 LIMITED PRODUCT WARRANTY 59 ...

Страница 5: ...uded for all units except S3200 units which include two cables Operation Manual Power and Cables WARNING WARNING Electric shock hazard To reduce the risk of electric shock perform only the instructions that are included in this operation manual Refer all servicing to qualified service personnel only Electric shock can cause personal injury or even death Avoid direct contact with dangerous voltages...

Страница 6: ...fe operation and equipment reliability do not block or cover any of the ventilation openings If this product is mounted on a rack do not obstruct the cooling airflow through the rack Do not install this equipment near any heat sources such as heat registers radiators stoves or other heat producing equipment Rack Mounting The rack should be placed on a stable surface with any stabilizing devices al...

Страница 7: ...ons Do not make any modifications to this equipment Modifications may put people or property at risk of injury or damage by potentially degrading the level of protection built into the equipment EMC Where this equipment is subject to USA FCC rules the following statement applies FCC Statement This equipment has been tested and found to comply with the limits for a Class A digital device according ...

Страница 8: ...s been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules CE marked According to EMC directive 89 336 EEC and 93 68 EEC European standards EN 55 022 EN 55 024 En 61000 3 2 and EN 61000 3 3 Safety cTUVus Certified to UL 60950 1 2003 and CAN CSA C22 2 No 60950 1 03 CE marked According to LVD directive 73 23 EEC and 93 68 EEC European standard...

Страница 9: ...y through its Web interface Cisco Media Processor encoders are highly flexible and scalable supporting resolutions from Web to SD to HD Cisco Media Processor provides core encoding that is fully supported both today and in the future for enhancements and long term support of service providers Cisco Media Processor is available in three configurations series to meet the price performance needs of n...

Страница 10: ... CEA 708 captioned data For VC 1 Advanced Profile this captioning data is contained within the video bitstream For any profile the captioning data may also be saved in a SAMI smi file For applications where digital 608 708 or SAMI captions can not be utilized Cisco Media Processor also supports Open Captions which renders caption data directly onto the source video thus allowing for viewing of clo...

Страница 11: ... d Installing Connections Use the following diagram for reference while installing connections to a Cisco 3000 5000 Series Media Processor unit Digital Video and Audio For digital sources connect the coaxial cable for the digital video and audio input signal to the SDI Input connector 2 2 ...

Страница 12: ...S5000 Series Media Processor Analog Input Breakout Adapter Cable Use the following table to determine the proper connectors to use for analog Component Composite and S Video sources Color Label Component Composite S Video green Y CVBS Y CVBS blue Pb Y Pb Y red Pr C Pr C Cisco Media Processor utilizes locking BNC connectors for S Video If your source S Video is not BNC based you will need to use a ...

Страница 13: ... channel that will be used for encoding For reference consult the following diagram of the breakout cable connections outputs are not used Figure 2 Cisco S3200 Series Media Processor Analog Input Breakout Adapter Cable See the chart on page 4 to determine which connectors to use for analog sources Ethernet Ports Connect the cable for the network that will be used to manage your Cisco Media Process...

Страница 14: ... IP addresses using DHCP Once the unit has been powered on the front panel can be used to see the IP address that was obtained using DHCP If not using DHCP you may use the front panel to set IP addresses manually NOTE For more information on how to use the Front Panel see Chapter 4 Front Panel Controls on page 40 To view or set the Media Procesor IP address complete these steps 1 For S3200 Series ...

Страница 15: ...he IP address Netmask and Gateway are set correctly press the down button to the DHCP menu item and confirm that it is off DHCP should automatically be turned off when you edit the IP address If it is not off then press the Enter button to edit the setting then up to set it to Off then press the Enter button again to save the setting 10 Once DHCP is set to Off press the left button to go back to t...

Страница 16: ...s Configure the encoding parameters Start and stop the encoder Monitor status and general encoding statistics Display system information Manage the system Opening the Interface To open the Web interface of the encoder simply browse to https machine name or IP encadmin For example https 192 168 1 33 encadmin If logged into Cisco Media Processor locally or remotely through Remote Desktop you can bri...

Страница 17: ...ge that will require you to accept the shipped security certificate to proceed For further information on security certificates see Appendix C Troubleshooting on page 51 Logging In Once you have browsed to the Cisco Media Processor Web interface you must log in with a valid user name and password on the following page Cisco Media Processor defines two user groups encoder users and encoder administ...

Страница 18: ...on On this same tab the System Information page allows deletion and disabling of user accounts Refer to the System Page description on page 32 for further details See Appendix B Managing User Accounts on page 50 for information on how to create new users To log out click the Logout link on the User Account page then close the Web browser If no activity is detected for 15 minutes you will be logged...

Страница 19: ...ntrally manage user accounts with an authentication server For RADIUS enter the address server name or IP address of the remote server to be used for authentication Next select the authentication method according to the server s configuration Finally enter the secret key shared between the user and the remote server RADIUS will use port 1812 for authentication ...

Страница 20: ... Web interface page indicates in the top right whether the encoder is running or stopped Cisco S3200 Series Media Processor units offer two encoding channels Channel 1 and Channel 2 Choose the appropriate channel on any Web page to view or modify information related to that channel System information and advanced compression options will apply to both channels ...

Страница 21: ...riggered if the conditions are met on either channel for audio and video alarms The following chart details the alarm triggers and recommended actions Alarm Indicator Recommended Action Ethernet Port ALARM Check to make sure the cable is properly connected Video Source ALARM Make sure that video is active on the source currently selected on the Video page and that the cable for that source is prop...

Страница 22: ...ck if encodes are being saved to the local disk Remove previously saved encoded files off the Media Procesor unit This alarm is triggered if available disk space is 2GB Disk Critical LOW Check if encodes are being saved to the local disk Remove previously saved encoded files off the Media Procesor unit This alarm is triggered if available disk space is 1GB Warm Boot or Cold Boot ACTIVE A system re...

Страница 23: ...31 with a lower number corresponding to higher quality If the quantization value is consistently high this is an indication that your allocated bit rate is too low for the specified resolution and the current content being encoded Click Auto Refresh to refresh the encoding statistics once per second for approximately 60 seconds Presets Page This page can restore factory default settings save curre...

Страница 24: ...g video settings Source Choose from the following video sources SDI Component S Video and Composite Format You may choose between the NTSC formats of 720x480 or 720x486 or the PAL format of 720x576 Field Order By default the captured video is assumed to be bottom field first You may change this by checking the Top Field First box Output Resolution Choose from the available resolutions or choose Cu...

Страница 25: ...E When changing a setting on any page you must click Apply before proceeding to a different page Otherwise the settings will not be saved Click Reload to return to the previously applied settings for that page Video Encoding Parameters Page From the main video page click Encoding Parameters to view or modify the following settings Profile Profiles for encoding include VC 1 Advanced Profile VC 1 Ma...

Страница 26: ...d Profile VC 1 Main and Simple profiles do not support interlace encoding If you are not encoding as interlaced then you should either choose to de interlace your video for video content or perform an inverse telecine IVT on your video for film based content The Pre Processing page is where these two options are set ASF Streaming Mode Choose between Broadcast and Web for the ASF streaming mode If ...

Страница 27: ...ogressive NOTE You must choose Advanced Profile for encoding if you will be enabling PIP video See the Video Encoding Parameters Page on page 17 for more information on encoding profiles Bit Rate Set the PIP bit rate in units of kb sec For example a value of 100 is 1 Mbits sec The encoder produces CBR PIP streams The PIP stream will not have captioning information in it unless Open Captions are ut...

Страница 28: ...rogressive video on an interlaced display Deinterlace Mode If deinterlacing is chosen Cisco Media Processor provides multiple methods for deinterlacing The default a motion adaptive deinterlace attempts to preserve spatial information in areas of motion while removing interlace artifacts in areas of motion The blend mode will blend two fields maintaining temporal information through motion blur Th...

Страница 29: ...ation can produce better quality in smooth areas of the video picture but increases the computation required to encode each frame If this optimization is activated the strength of optimization is controlled by the Dquant Strength value Setting Value Function default Default based on encoder settings Not used Dquant perceptual optimization disabled I frames only Only I frames will be optimized I an...

Страница 30: ...he video stream but can introduce compression artifacts The artifacts associated with this filter can include motion trails behind moving objects in the image Force Overlap This setting specifies whether the codec will use overlap smoothing when encoding Overlap smoothing effects I frames only When in use the edges of the macroblocks in the output video frames will not be as noticeable However the...

Страница 31: ...laced encoding Choose Encoder defaults or choose to improve encoding efficiency for highly spread out horizontal delta motion vector distributions vertical distributions or both Motion Vector Cost Method This setting specifies the method used to estimate the cost of motion vector coding The cost is a measure of the amount of processing needed to encode the content The codec uses the cost to determ...

Страница 32: ...mportant and unimportant regions in the video frame After identifying the regions of the frame the codec will give a higher priority to the quality of important regions at the expense of the quality of unimportant regions The results of this feature will vary considerably depending on the types of video being encoded Lookahead This setting specifies the number of frames after the current frame up ...

Страница 33: ...aptioning on the input source and to either have CEA 608 data inserted into the video elementary stream user data area VC 1 Advanced Profile only or to enable SAMI output 708 For VC 1 Advanced Profile only if you have checked the appropriate boxes under 608 to process field 1 CC1 CC2 and field 2 CC3 CC4 captioning on the input source you may choose to enable the corresponding box or boxes to have ...

Страница 34: ...nabled box to enable encoding of a stereo channel When the video source is any of the analog inputs only a single stereo analog stream may be encoded Output Format Use this setting to specify whether to encode audio using WMA or to pass through AC3 audio AC3 audio is only available in S5000 Series units and above Bit Rate Choose from the list of available audio bit rates The odd value bit rates su...

Страница 35: ...are re synced prior to encoding Output Page The encoder will optionally save encoded data to the encoder hard disk Use this page to save to a user specified WMV file at C inetpub wwwroot encadmin output If an output file is not required then the file name should be left blank Click the View Files link to browse the output files and to copy them over your network When PIP is enabled the encoder als...

Страница 36: ...s publishing points on a Windows Media Server NOTE Make sure you have enabled ASF Push for the main video if you enable ASF PIP Push Server Port and PIP Server Port Enter the name of the Windows Media server This can be an alias a fully qualified domain name or an IP address of the Windows Media Server The port is the UDP port that the stream should be sent on Publishing Point and PIP Publishing P...

Страница 37: ...retrieve pull content as it is being encoded from the encoder UDP port NOTE Make sure you have enabled ASF Pull for the main video if you enable ASF PIP Pull Network Port and PIP Network Port Enter the UDP port that the Windows Media Server will pull the stream from Maximum Clients and PIP Maximum Clients Enter the maximum number of servers that can connect to the UDP port stream TS Settings Page ...

Страница 38: ...nd PIP Program Number Enter the program number for the transport stream Program ID and PIP Program ID Enter the Program ID for the transport stream Video PID and PIP Video PID Enter the Video PID for the transport stream Audio PID Enter the PID for the first audio stream Note that subsequent audio streams are currently assigned PIDs 1 and 2 higher than the base audio PID For example if the Audio P...

Страница 39: ...and PIP Multicast Address Enter the Multicast IP address that the encoder should use to output the TS stream The default address is 224 0 0 1 Port and PIP Port Enter the UDP port number for the multicast TS stream TTL This setting is the time to live value for the multicast socket Number of Packets This setting indicates how many packets to group together in each multicast send No more than 8 pack...

Страница 40: ...nformation page provides the following information System Name The system name is the computer name assigned to the encoder Serial Number This is the serial number of the encoder Software Version This is the currently installed version of software ...

Страница 41: ...e encoder settings that can be viewed and modified through SNMP see the MIB documentation in Appendix A NOTE Encoding parameters may be changed using SNMP sets while Cisco Media Processor is encoding However the values will not be applied used until encoding has been stopped and restarted NOTE If you click the Add button in any of the following SNMP sections you may be asked by your browser to tem...

Страница 42: ...ts The display area for SNMP security lists all allowed hosts To add a host click the Add button and type the host name or IP address in the scripted window To remove a host click the host name to highlight it then click Remove SNMP Traps The SNMP Traps section specifies the destinations of community based traps These destinations may either be IP addresses or host names To begin add a community t...

Страница 43: ...onal is used for all alarm cleared traps except Warm or Cold Boot which generates a single trap after the system is rebooted A trap will also include the time the trap was generated Trap Name Trap Number Severity Ethernet Mgt Port 1 2 Minor Ethernet Out Port 2 2 Minor Ethernet Aux Port 3 2 Minor Video Signal 4 1 Major Audio Signal 5 1 Major High Temperature 6 0 Critical Fan Failure 8 0 Critical Hi...

Страница 44: ... the page will display an Updating message Once the page goes blank close the browser window and wait a few minutes before reopening the browser to re login Finally return to the software update page to verify a successful update License Update Page To update the license for future releases and features click Get Current License to obtain the license information then send the file to Inlet support...

Страница 45: ...nd the new password then confirm the new password and click Change Password Click the Logout link to log out NOTE A new password must differ from the old password by at least two positions All passwords must conform to the following criteria A minimum of 8 characters in length Contain at least one number or special character The same character must not occur in three consecutive positions Password...

Страница 46: ...pplet at Control Panel Administrative Tools Event Viewer The event Source will be listed as EncodingService InletE1 or InletCapture Opening each event will provide a description of what has been changed For changes made via the front panel the user will be listed as Front Panel User Network Adapter Configuration Page Cisco Media Processor has two Ethernet ports Main LAN1 and Aux LAN2 To use the Et...

Страница 47: ... clicked to stop the encode While an encode is running the Web interface may be used to view settings but the Apply and Reload buttons will be grayed except for those on the System Information page and the Logging page To make changes to other settings stop the encode then apply changes and restart Session Timeouts After a period of inactivity on the Web pages your login session will time out and ...

Страница 48: ... and down through the menu Use the right button to move to submenus Use the left button to move back to the previous menu In submenus the last setting viewed in a list of choices to select is immediately applied At any time use the X Cancel button to return to the main menu For 2 channel Media Procesor units first choose Channel 1 or Channel 2 then the right button to go to the main menu for that ...

Страница 49: ...le 2 Profile 3 Setup Input Settings Video In Size Field First Video Crop T Video Crop B Video Crop L Video Crop R Video Out Size W Video Out Size H PIP Enable PIP Size W PIP Size H Process Captions Audio Ch 1 2 Enable Audio Ch 3 4 Enable Audio Ch 5 6 Enable Audio Channel 1 2 Lang Audio Channel 3 4 Lang Audio Channel 5 6 Lang Video Source Encode Settings Video Bit Rate Video Buffer ms I Frame ms ...

Страница 50: ...2 Delay Aud 3 4 Delay Aud 5 6 Delay IVT Deinterlace TS Output Multicast Port Main Program Main Program ID Main Stream ID Main Video PID Main Audio PID PIP Program PIP Program ID PIP Stream ID PIP Video PID SEQ Interval PMT Interval Null Packets Multicast Enable Main MCast Addr Main Port PIP MCast Addr PIP Port TTL Time to Live Grouped Packets ...

Страница 51: ...ome menu items there is a list of valid values For example PIP Enable can be set On or Off Use the up and down keys to scroll through this list The last setting viewed is immediately applied For other menu items pressing the Enter key will place the front panel into an Edit mode to allow the user to set values explicitly Once Enter is pressed a cursor will appear to enable editing of the item Use ...

Страница 52: ...ated IP address after it is applied return to the main menu by using the Cancel X button then return to the IP address menu item to view the current setting NOTE The audio output format setting is not available on the front panel interface If you wish to switch between WMA and AC3 audio formats you must use the Web interface Front Panel Control Status The front panel status item indicates a Ready ...

Страница 53: ...WMV9 Advanced Profile development and standardization was to support the compression of interlaced content without first converting it to progressive making the codec more attractive to broadcast and video industry professionals Leading content companies solutions providers and consumer electronics manufacturers are adopting Windows Media Video 9 VC 1 to drive the widespread delivery of high defin...

Страница 54: ...nletVideoOutputConfigGrou p Main Video Page inletVideoOutputWidth 0 and input width inletVideoOutputHeight 0 and input height inletVideoOutputCropTop 0 inletVideoOutputCropBottom 0 inletVideoOutputCropLeft 0 multiple of 2 inletVideoOutputCropRight 0 multiple of 2 inletVideoCompConfigGroup Encoding Parameters Page inletVideoCompProfile 0 VC 1 Simple 1 VC 1 Main 4 VC 1 Advanced inletVideoCompMode 0 ...

Страница 55: ... Adaptive inletVideoPreProcMiscFilter 0 None 3 Normal 4 Smooth 5 Dynamic inletOutCaptionConfigGroup Closed Captioning Page inletOpenCaptionEnable True False inletCC608Cc1Cc2Enable True False inletCC608Cc3Cc4Enable True False inletCC708Service1Enable True False inletCC708Service2Enable True False inletCC708Service3Enable True False inletCC708Service4Enable True False inletEncoderAudioConfig Audio P...

Страница 56: ...o disable inletAsfPipPoint Name of WM Server publishing point blank to disable PIP push inletAsfPipAutoRemoveEnable True False inletAsfPullConfigGroup ASF Network Pull Page inletAsfMainPort UDP Port 1 to disable inletAsfMainMaxClients 1 50 inletAsfPipPort UDP Port 1 to disable inletAsfPipMaxClients 1 50 inletMainMulticastConfigGro up TS Pages inletMainMulticastEnable True False inletMainMulticastI...

Страница 57: ...figGro up Network Adapter Configuration Page inletTsMgmtIpAddress aaa bbb ccc ddd inletTsMgmtNetMask aaa bbb ccc ddd inletTsMgmtGateway aaa bbb ccc ddd inletTsOutNetworkConfigGro up Network Adapter Configuration Page inletTsOutputIpAddress aaa bbb ccc ddd inletTsOutputNetMask aaa bbb ccc ddd inletTsOutputGateway aaa bbb ccc ddd inletAuxNetworkConfigGrou p Network Adapter Configuration Page inletTs...

Страница 58: ... click Users choose System Tools then Local Users and Groups then Users 4 On the Action menu click New User 5 Type the appropriate information in the dialog box 6 Select or clear the check boxes for User must change password at next logon User cannot change password Password never expires Account is disabled 7 Click Create then click Close 8 Click Open Groups in the console tree and add the new us...

Страница 59: ...he following window will appear After clicking one of the buttons to specify an input to Board 1 or Board 2 for Channel 2 of a S3200 Series unit a window will appear that displays any video on that input Resolve Security Certificate Warning Installing a Security Certificate Perform the following steps to install a valid purchased security certificate NOTE Individual steps may vary depending upon w...

Страница 60: ...ose to close the Add Standalone Snap in box Click OK to close the Add Remove Snap in box Expand the Certificates Local Computer tree Right click Personal select All Tasks and select Import Browse to find your certificate file Click Next then click Finish Close the Console1 window and save settings Return to the IIS management window and click Server Certificate in the Default Web Site Properties b...

Страница 61: ... choose to turn off https your password will not be encrypted Perform the following steps to turn off https for a Cisco Media Processor unit s Web interface 1 Rename the file C Inetpub wwwroot encadmin bin WebPageSecurity dll to bak or any backup extension 2 Rename the file C Inetpub wwwroot encadmin Web Config to bak or any backup extension 3 Restart the World Wide Web Publishing service Click St...

Страница 62: ...rvice responsible for encoding For S3200 series units this option will restart the service for both channels but Restart Encoding Service 2 will only restart the service for channel 2 Machine Control Click the Reboot Machine button then confirm to reboot the unit Auto start Encoder By default the encoder will restart after a reboot or a restart of the encoding service if the encoder was running Un...

Страница 63: ...E 259M Analog Component S video and Composite Audio 3 stereo pairs over SDI embedded BNC 1 stereo pair of analog Balanced audio Dolby AC 3 S5000 only Codecs Windows Media 9 WMV3 Simple Main Profiles VC 1 WVC1 Simple Main Profiles VC 1 WVC1 Advanced Profile S3005 S3205 and S5000 only Windows Media Audio Windows Media Audio Professional ASF AC3 pass through S5000 only Output Local Simple Main Profil...

Страница 64: ...tion available S3200 and S3205 only Processing Pre processing Scaling Cropping Deinterlacing Inverse Telecine Adaptive Noise Reduction Filters Open Captions Encoding Adaptive GOP CBR VBR VBI closed captioning processing for SAMI and user data CEA 608 to 708 translation Interlaced S5000 only and Progressive modes Custom control over encoding tools Picture in Picture S5000 only Dynamic complexity ba...

Страница 65: ...FCC Rules CE marked According to EMC directive 89 336 EEC and 93 68 EEC European standards EN 55 022 EN 55 024 En 61000 3 2 and EN 61000 3 3 cTUVus Certified to UL 60950 1 2003 and CAN CSA C22 2 No 60950 1 03 CE marked According to LVD directive 73 23 EEC and 93 68 EEC European standard EN 60950 1 Operating Conditions Ambient Temperature Operating temperature 0 to 50 C Non operating storage 10 to ...

Страница 66: ... Language 27 License Update 36 Logging In 9 NTSC 16 Null Packets 30 Output Resolution 16 19 Packet Size 27 PAL 16 Password 10 37 PIP Video 19 PMT Interval 30 42 Pre Processing 12 19 Presets 15 Recovery Page 54 Remote Authentication 11 Remote Management 8 Resizing 17 Safety Information i SAMI 2 28 SDI 16 Security Certificate 51 53 SEQ Interval 30 42 Session Timeouts 39 Setting IP Addresses 6 SNMP A...

Страница 67: ...orking days after receipt of the RMA request Actual delivery times may vary depending on Customer location Cisco reserves the right to refund the purchase price as its exclusive warranty remedy To Receive a Return Materials Authorization RMA Number Please contact the party from whom you purchased the product If you purchased the product directly from Cisco contact your Cisco Sales and Service Repr...

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