Appendix E Troubleshooting
Troubleshooting the Hardware
E-6
Cisco 11000 Series Secure Content Accelerator Configuration Guide
78-13124-06
Figure E-1
Troubleshooting Flowchart 1
Does the unit
power up?
Are both power
supplies connected to a known
good power source?
RMA Unit: Faulty
power supply
Connect both power
supplies to a known good
power source
No
No
Yes
Are the
Ethernet LEDs
active?
Yes
Have the cabling and
speed of all associated ports
been verified?
No
Verify physical cabling
and speed of all
associated ports
No
RMA Unit: Faulty
Ethernet connections
Yes
Is the console
responsive?
Yes
Are the console
settings correct?
No
Use a known good null-modem
cable; set terminal to 9600 (or
115,200), 8,N,1
No
Reboot the device
using the power
switches
Yes
Is the console
responsive?
RMA Unit: Faulty
serial connection
No
Is 1- or 2-port
mode correctly
set?
Yes
Yes
Set intended
operation mode;
reload device
No
Are the network
settings correct?
Yes
Configure network
settings
No
Yes
Go to next
flowchart