Troubleshooting Suggestions
The Bridge cannot find the Access
Point.
Verify that the
Link
LED is solid green. If it isn’t,
refer to “LED Troubleshooting” in the Quatech manual
located on the Quatech CD.
The Access Point does not
communicate with the computer.
Make sure Power is applied to the Access Point
Make sure that the AP is connected to your network or
computer via the Ethernet cable
Verify that Leds on the unit are green and are blinking.
If the problem remains, reset the unit and reconfigure.
You cannot access the Bridge’s
configuration interface via the
AMC.
You may have typed the wrong static subnet address.
Check computers IP and subnet.
Be sure the computer and Bridge are on the same
subnet of the same network.
The Bridge cannot associate with
an Access Point.
Change the location of the Bridge to improve
reception. If that does not help, launch the AMC, go to the
Network Settings Page, and be sure the SSID & encryption
matches that of the Access Point (remember the
SSID is case sensitive).
Check encryption
You used the AMC to change the
Bridge’s configuration settings,
but the new settings did not take
effect.
You may not have clicked the
Save
button on the
AMC page. Click this button after making your
changes on the page.
After changing the Bridge’s static
IP address, the AMC stops
responding.
Once the static IP address is changed and you click
Save
, the Bridge switches to the new IP address
and loses connection with the AMC. To resolve this
problem, restart the AMC-make sure your on the same subnet.
The Access Point doesn’t take the
settings when set with the wizard
Manually configure the Access Point by not going thru the
wizard.
Resetting the Bridge or Access point:
1.) Reset Access Point (DB-02) or Bridge (DB-04):
A)
Hold down the reset button (restore) on the back of unit for 15 seconds (will
need small paperclip or needle.)
B)
Power up the Access Point or Bridge
C)
Verify the LEDs on the front of unit turned off and then back on
D)
Release the reset button and power cycle the device. Hold the reset button down
again for 15 seconds (DB-02 only).
Rev C
Page 12
11/30/2011
Copyright © 2011 by Cirus Controls, LLC. All Rights Reserved. No part of this material may be
reproduced in any form without the express written permission of Cirus Controls LLC.
CAUTION: doing this will set the unit back to factory settings (this
is not recommended, verify all previous steps before proceeding)
