
7
Year
Guarantee
7 Year Guarantee (available on registration)
A free 7 year extended guarantee is offered if your stove
is purchased and registered through your local approved
Chilli Penguin stockist.
We run this extended guarantee scheme through our stockist network so that you have
access to a local, competent and experienced engineer with whom you will already
have an established trade relationship.
A Chilli Penguin Stove guarantee covers the materials listed plus the construction and
workmanship. The assembly, installation and operation of the stove, because they do
not come under our direct control, are not included in this guarantee. You are advised
to take these matters up with your stove supplier or accredited installation engineer.
The painted surface of the stove does not come under the guarantee.
In the unlikely event of the failure of components covered by this guarantee, CPS will
repair or replace them to their original specification. Labour and shipping costs will be
discretionary. It is important to use only replacement parts recommended by CPS.
Should any components arrive in a damaged state upon delivery, they will be replaced
provided a written claim is made within 5 days.
Items covered
The steel body, door, handles and grate.
Catalytic converters carry a 3 year guarantee.
Items NOT covered
Those items that are considered service items, these include; vermiculite
bricks, door seals, door glass, ash pan, operating tool, gloves and painted surface.
The whole of the guarantee is invalid if there is any unauthorised modification
of the appliance or if any part of the stove assembly, installation, operation and
maintenance does not comply with the instructions supplied and with all Building
Regulations in force at the time of purchase. In addition they must be certified by
either a Hetas installer or your local building control dept.
6.b
Guarantee
Page 59 of 60
www.
chilli
penguin.co.uk
Spares are available through your local Chilli stockist or
our online shop. There are diagrams online to help you
identify the correct parts and advice about how to fit:
www.chillipenguin.co.uk/FAQ/looking-after-your-penguin