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PROBLEM
POSSIBLE REMEDIES
PROBLEM
POSSIBLE REMEDIES
..
FAN WILL NOT START
Check main circuit fuses, circuit breakers, or wall switch position. Check all wire connections, making
sure the power is turned off during this inspection.
Pin connectors are not making good contact. Release lockpin and check pins at end of downrod & inside
coupler and also 9 pin connector under cover.
Battery weak - install fresh battery.
Fan receiver defective - replace.
Check the receiver and transmitter dip switch to see if they are on the same frequency setting.
FAN WOBBLES OR SHAKES
Be sure canopy pin is properly set into the slot on the ball.
EXCESSIVELY
Check that bladeholders have not been bent during installation and blades are balanced.
Hanger bracket and/or ceiling outlet are loosely attached: Make sure that the hanger bracket is tightly
attached to the ceiling outlet box. Make sure that the downrod assembly is secured firmly
Downrod is loosely attached to downrod base: Make sure that all screws are securely tightened
FAN NOISY DURING
Check and tighten light fixture retaining screws, glass shade screws and/or the light bulb(s).
OPERATION
Tighten canopy screws and mounting plate assembly. Check that the wire nuts inside the canopy and
switch housing are not touching the metal parts or have fallen off the wire splices. Tighten as necessary.
Tighten blade holders to flywheel (or direct drive motor)/and blade to bladeholder screws.
Make sure all screws in the motor housing are snug, but not overly tight. Defective bulb: Replace bulb.
DOES NOT RUN ON
If new, “break-in” may be required - run at higher speed for several days.
LOW SPEED
BATTERY LIFE
Not using Alkaline batteries: Replace with Alkaline batteries.
SEEMS SHORT
VERSA•TOUCH
LIGHT O.K., NO FAN:
Pin connectors are not making good contact, check 9 pin connector under top cover.
FAN O.K., NO LIGHT;
Defective
receiver; Replace receiver. Defective motor; Replace motor. Broken socket; Replace socket. Defective receiver; Replace Receiver.
FAN AND
LIGHT ON FULL, NO CONTROL;
Defective receiver; Replace Receiver.
MISSING ONE SPEED:
Defective receiver; ReplaceReceiver.
FAN DOESN’T
CHANGE SPEED, LIGHT O.K.:
Replace receiver.
FAN O.K., LIGHT NOT DIM:
Defective receiver; Replace Receiver.
NO REVERSE:
Defective
receiver; Replace Receiver.
FAN OPERATES ONLY WHEN TRANSMITTER IS CLOSED:
Check antenna wire is not touching metal plate.
FAN
STARTS WORKING BY ITSELF:
Frequency interference; Change dip switch code.
PROBLEM
POSSIBLE REMEDIES
..
FAN O.K., NO LIGHT
Check for burned-out light bulb. Check fan light wires.
REMOTE CONTROL OF FAN IS ERRATIC
Check batteries installed correctly. Install fresh ALKALINE batteries.
SELECTING WINTER MODE CANCELS AUTO-SPEED
Normal.
CHANGING SPEED OR DIRECTION CANCELS WINTER
Normal.
FAN APPEARS TO RESPOND TO UNKNOWN SIGNAL
Change channel of control and fan to a number between 49 and 63.
CONTROL ALSO OPERATES A SECOND FAN IN HOME
Change channel on control and fan.
TEMPERATURE DISPLAY DOES NOT CHANGE QUICKLY
Normal. Updates only every 2 minutes.
FAN WOBBLES OR SHAKES EXCESSIVELY
Make sure hanging ball slot is properly aligned.
Tighten canopy and mounting crossbar screws.
Tighten all blade screws. Blades must be balanced (contact your dealer).
FAN NOISY DURING OPERATION
Tighten glassware and light bulbs.
Tighten motor housing screws.
Tighten canopy and mounting crossbar screws.
DOES NOT RUN ON LOW SPEED
If new, “break-in” may be required - run at higher speed for several days.
BATTERY LIFE SEEMS SHORT
Not using Alkaline batteries: Replace with Alkaline batteries.
TEMPERATURE READINGS
Temperature accuracy =
–
3 F
FAN DOES NOT RESPOND TO REMOTE CONTROL:
Power to fan is off; wrong remote being used; remote channel changed; fan receive SET
channel changed; or fan antenna not receiving. See above; in locations with two or more fans in different rooms check that controllers are
in right rooms; change SET channel to match fan; change fan SET channel to match remote; check antenna connected to RCM; check antenna
positioned correctly; if batteries weak by moving remote close to fan; check that remote not laying on metal surface causing weak signal; or
connect Earth ground to fan.
FAN APPEARS TO RESPOND TO UNKNOWN SIGNAL OR IS ERRATIC:
Invalid lower channel SET; 2nd remote in area SET to same channel; or
remote buttons pressed too quickly Be sure SET channel is between 49 and 63; check SET channels of any other remotes at site (check if
nearby homes have Comfort Touch fans installed- remote signal can travel 50 ft.); and for proper operation of the control you must wait “one
second” between presses.
AFTER POWER FAILURE, FAN AND LIGHTS ARE OFF:
Normal: To immediately restore fan to its original settings press any button. Fan will
reset itself within about 30 minutes after power is restored when remote sends normal update message to fan.
WHEN AC POWER IS TURNED ON, LIGHT COMES ON OR FAN TURNS:
Remote control defective; remote buttons pressed too soon; AC
electricity irregularities (noise spikes, fluctuations, or failure). Turn off with remote and restart; replace remote control unit; or wait twenty
seconds for electronics warm-up; check AC electricity for irregularities (defective light dimmers, noise spikes, voltage changes caused by
appliances, motors, supply brown outs or interruptions, or storms, etc).
COMFORT•TOUCH
