TROUBLE SHOOTING
Blurred Image
(Video)
Unable to insert Micro
SD Memory Card
Cansonic UltraDuo Z1 comes with a protective lens cover.
Be sure to remove it. Wipe the lens with a soft cloth until any
debris/stains are removed. Clean your vehicle’s windshield
where the camera is placed.
Make sure the metal portion of the memory card faces the
screen side. Once inserted, push the card until a CLICK sound
is heard.
Memory card does not
release from UltraDuo
Z1
UltraDuo Z1 releases the Micro SD Memory Card by pressing the
memory card forward. By applying the pressure on the memory
card, a small click sound will be made.
If you are unable to remove the memory card, use the edge of a
small coin to push forward until the click sound is made.
UltraDuo Z1 video files
can not be played
The UltraDuo Z1 video files are recorded in .MOV format. These
files may not be played on your PC if you do not have a suitable
video player installed.
Video files jump when
they are being played
The memory card that the UltraDuo Z1 recommends for best
quality is the class 10 or the UHS type 1 Micro SD Card.
If your PC does not recognize the video files, try another PC to
view the recorded video. Copy the video file on to the computer
and allow for the PC video player rather than the UltraDuo Z1
Playback feature.
The photos come out
blurry
Be sure to hold the camera still while you take your photo.
Reminder: The photo is not done unless you have heard the
shutter click. Also make sure the protective lens covers are
removed and the lenses are clean.
The total video
recording time is only
a few minutes long
You may have a small amount of available space left for your
memory card. Back up all the files you need from the memory
card. Only AFTER you back up all the files you need, format the
memory card with UltraDuo Z1.
I cannot save my
video files to my
computer through the
USB storage feature
The functions have been optimized to work properly with both
PC and Mac computers. Please reboot your computers.
Make sure UltraDuo Z1 is connected properly.
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Be sure the protective film on the suction cup has been removed.
Before you place it, make sure the surface is clean and smooth.
Wipe down the surface and add a small amount of moisture to
the suction cup to allow for a stronger bond. Do not apply on a
non-smooth surface or an area with paint.
The suction cup does
not attach to the
surface
Содержание UltraDuo Z1
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