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FAQ
Q1: Registration information of an E-RDS is once deleted from the UGW server, and is re-
registered after that. If a communication test is not carried out, then device information on the
UGW becomes invalid.
A1: When registration of the E-RDS is deleted from the UGW, the status will be changed to
that the communication test has not completed because related information has lost from a
database. So, device information will also become invalid if that condition will be left for seven
days without carrying out the communication test.
Q2: A communication test with the UGW results NG!
A2: The following cases can be considered in the becoming case.
1. Name resolution was failed due to an incorrect host name or DNS server has been halted.
2. Network cable is blocked off.
3. Proxy server settings is not correct.
Q3: Let me know the interval of data transmitting from E-RDS to the UGW, and what data
size is sent to the UGW?
A3: The schedule of data transmitting, the start time are determined by settings in the UGW
side. The timing is once per 16 hours by default, and counter data volume could be maximum
250 bytes.
Q4: Some part of information seems to be suppressed as screens passes: Settings/
Registration > System administration settings > Network settings > TCP/ IP settings, when
the device is connected with a PS server unit. How the authentication information such as CA
certificate is dealt?
A4: Although the device's been connected with the PS server unit, the data of the
e-Maintenance/ imageWARE Remote system is able to pass through to the PS server unit.
Therefore the e-Maintenance/ imageWARE Remote system functions normally even if the
PS server unit is connected. The screen of IP Address settings is disabled though, the item
related to authentication can be enabled.
Q5: Does error-retry carry out at the time of a communication error with the UGW?
A5: The retry of SOAP communication is performed as follows.
1. As for postAlert data, three times of data which failed transmitting to the UGW can be
stored in RAMDISK and will be resent at the predetermined interval. When forth error
occurred continuously, its data is stored in the HDD after eliminating the oldest data. The retry
data will be sent at interval of 5 * n minutes. (n: retries, 5, 10, 15minutes…up to 30 min)
2. As to postJamLog, postServiceCallLog and postAlarmLog, these retries depend on the
CPCA data which saved internally. Therefore if the data remains, these retries will be done.
Q6: How many log-data can be stored?
A6: Up to 30 log data can be accumulated. The data size of error information is maximum
128 bytes.
Q7: Although Microsoft ISA as a proxy server is introduced, the authentication check is failed.
Can E-RDS adopt with Microsoft ISA?
A7: "Integrated" authentication is used for Microsoft ISA though, E-RDS must comply
with "Basic." Therefore if you can change to "Basic" authentication on the server, the
authentication with E-RDS can be done.
Q8: Can I turn the device power off during the e-Maintenance/ imageWARE Remote system
operation?
A8: While operating the e-Maintenance/ imageWARE Remote system, the power of the
device must be ON. If power OFF is needed, do not leave the device power OFF for long
time. It will become "Device is busy, try later" errors if the power supply of network equipment
such as HUB is made prolonged OFF.
Q9: Although a Service call error may not be notified to UGW, the reason is what?
A9: If a serviceperson in charge turns off the power supply of a device immediately after error
occurred once, It may be unable to notify to UGW because data processing does not take a
time from the controller of the device to NIC though, the data will be saved on the RAM. If the
power supply is blocked off while starting up, the data will be inevitably deleted.
Q10: Describe about the behavior of E-RDS while enabling the Real Deep Sleep functionality.
A10: While being in Real Deep Sleep, and if data to be sent is in E-RDS, the system wakes
up asleep, then starts to send the data to the UGW. The system also waits for completion of
data transmission and let the device to shift to asleep status again. However, transition time
to the Real Deep Sleep depends on the device, and the transition to sleep won't be done if
the next data transmission will be done within 10 minutes.
Q11: Is E-RDS compatible with Section counter (Department counter)?
A11: No, E-RDS does not support Section counter.
Q12: Is E-RDS operation possible to a device which used IPv6?
A12: It depends on UGW side, however IPv6 has not been supported by UGW3.0.
Содержание IMAGERUNNER ADVANCE C5045
Страница 8: ...1 1 Product Overview Product Lineup Feature Specifications Name of Parts ...
Страница 47: ...2 2 2 23 2 23 Air flow of fixing system F 2 40 F 2 40 Air flow around the operation system F 2 41 F 2 41 ...
Страница 191: ...3 3 Periodical Service Consumable Parts and Cleaning Parts Cleaning Parts ...
Страница 193: ...3 3 3 3 3 3 Recycle toner bottle Dust blocking glass cleaning pad Toner filter F 3 1 F 3 1 ...
Страница 195: ...3 3 3 5 3 5 Roller pressure Fixing bearing Fixing bearing Film unit 100V 120V 230V F 3 3 F 3 3 ...
Страница 216: ...4 4 4 19 4 19 Fan Fixing heat exhaust fan 1 FM1 Fixing heat exhaust fan 2 FM2 Delivery fan 2 FM9 F 4 12 F 4 12 ...
Страница 229: ...4 4 4 32 4 32 Speaker SP1 Leakage breaker ELCB1 F 4 19 F 4 19 ...
Страница 232: ...4 4 4 35 4 35 Main power supply switch SW1 Environment switch SW2 F 4 21 F 4 21 ...
Страница 240: ...4 4 4 43 4 43 Conector 25 25 25 25 28 27 30 29 13 24 23 1 10 22 7 31 6 5 4 3 2 17 26 12 16 19 18 21 11 20 14 9 8 F 4 25 ...
Страница 242: ...4 4 4 45 4 45 24 32 30 35 34 33 31 1 2 11 8 7 12 6 5 4 9 25 18 17 10 3 15 16 13 14 19 21 20 F 4 26 ...
Страница 244: ...4 4 4 47 4 47 26 24 19 20 6 9 17 1 4 5 3 2 16 12 10 15 14 13 18 8 28 29 7 21 27 31 22 23 11 25 F 4 27 ...
Страница 246: ...4 4 4 49 4 49 14 13 12 11 20 21 22 23 25 6 4 1 3 2 5 27 7 8 9 18 19 10 33 31 26 17 15 30 34 24 29 16 32 F 4 28 ...
Страница 248: ...4 4 4 51 4 51 19 3 1 2 7 5 4 10 11 8 12 9 6 15 13 16 17 14 25 24 23 22 21 20 F 4 29 ...
Страница 252: ...4 4 4 55 4 55 31 23 24 2 11 16 1 3 34 4 9 30 22 19 21 18 20 15 32 14 8 10 7 12 5 6 F 4 31 ...
Страница 254: ...4 4 4 57 4 57 26 25 21 22 32 15 19 29 18 30 31 20 3 4 8 12 13 14 10 1 2 5 6 9 7 32 11 27 F 4 32 ...
Страница 256: ...4 4 4 59 4 59 13 8 2 3 1 7 6 4 5 11 14 12 10 9 F 4 33 ...
Страница 258: ...4 4 4 61 4 61 11 15 18 19 22 12 13 14 16 17 20 21 6 5 7 9 8 10 1 2 3 4 F 4 34 ...
Страница 260: ...4 4 4 63 4 63 18 14 10 6 17 20 16 12 8 19 15 11 7 4 3 2 1 13 9 5 F 4 35 ...
Страница 264: ...4 4 4 67 4 67 8 1 2 4 5 6 3 7 14 12 10 13 9 F 4 37 ...
Страница 368: ...5 5 Adjustment Main Controller ...
Страница 371: ...6 6 Troubleshooting Initial Check Test Print Troubleshooting items Upgrading procedure ...
Страница 389: ...7 7 Error Code Overview Error Code Jam Code Alarm Code ...
Страница 466: ...8 8 Service Mode Overview BOARD COPIER FEEDER SORTER ...
Страница 902: ...9 9 9 2 9 2 ...
Страница 1084: ...Service Tools General Circuit Diagram General Timing Chart User Mode Backup Data Appendix ...