Getting Help from Canon
Help Us Help You Better
Before you contact Canon, please record the following information.
Serial Number (located on the inside of the printer): ______________________________
Model Number (located on the front of the printer):________________________________
Printer Driver CD-ROM number (located on the CD-ROM): __________________________
Purchase Date: ______________________________________________________________
Customer Technical Support Sequence
*
1.
Internet
—
www.canontechsupport.com
For quick and comprehensive self-help in an intuitively guided interactive troubleshooting
environment, the place to start is our helpful tech support web site. In addition, the latest
driver downloads, answers to frequently asked questions, product information, and
“where to buy” instructions are found here.
2.
Email Tech Support
—
www.canontechsupport.com
For individual attention to a special issue, try emailing our friendly technical engineers,
specially trained to communicate quick, easy, and logical solutions to your inquiries
within 24 hours.
3.
90-Day Toll-Free Tech Support
** —
(1-800-828-4040)
If you prefer, you can start your 90-day Toll-Free Technical Support option at any time during
your warranty period. This option provides live telephone technical support for a period of
90 days from your first call. After that 90-day period, you can continue to call via the toll
number for technical support during the balance of your warranty period, or you can extend
your service and support coverage (both toll-free tech support and repair) by purchasing a
cost-attractive Canon CarePAK extended service plan. For more information, please visit our
Web site at
www.canontechsupport.com
4.
Live Tech Support
** —
(1-757-413-2848)
After your free 90-day option expires, and during the warranty period, speak with a
technician for technical support, free of service charges, Monday-Saturday (excluding
holidays). Telephone Device for the Deaf (TDD) support is available at
(1-866-251-3752)
.
5.
Extended Service and Support
—
www.canonesp.com
Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended service
program that provides up to three full years of service and support coverage at a very
attractive price. CarePAK offers toll-free Canon technical support and includes Canon’s
superb InstantExchange product replacement program. For further information about
extending your Canon service and support, call 1-800-385-2155, or visit our Web site at
www.canonesp.com
. CarePAK must be purchased during your original warranty period.
Note: Within Canada, call for technical support 24 hours a day, 7 days a week (1-800-OK-CANON)
Ordering Information
For additional supplies, use the following descriptions and order numbers.
Description
Order #
Ink Tanks
BCI-24 Black
6881A003
BCI-24 Color
6882A003
Canon Specialty Papers
Glossy Photo Paper (8.5" x 11"/20 sheets)
7074A005
High Resolution Paper (8.5" x 11"/100 sheets)
1033A011
Matte Photo Paper (8.5" x 11"/50 sheets)
7981A004
Photo Paper Plus Glossy (4" x 6"/20 sheets)
7980A007
Photo Paper Plus Glossy (8.5" x 11"/20 sheets)
7980A006
Photo Paper Pro Perforated (4" x 6"/20 sheets)
5699A005
Photo Paper Pro for Borderless Printing (4" x 6"/20 sheets)
1029A014
Photo Paper Pro (8.5" x 11"/15 sheets)
1029A004
Transparencies (8.5" x 11"/50 sheets)
1043A004
* Support program specifics are subject to change without notice.
** Refer to the individual product information for details.
Call
1-800-OK-CANON
to locate a dealer near you, or visit the Canon eStore at
www.estore.usa.canon.com
.
©2003 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. All other product and brand names are trademarks of
their respective owners. As an E
NERGY
S
TAR
®
partner, Canon U.S.A., Inc., has determined that this product meets the E
NERGY
S
TAR
®
guidelines for energy efficiency.
