14
FAULT FINDING
A selection of common known problems and solutions are listed below.
Problem
Cause
Answer
Programmed 7-5 but zone 1
wont isolate in night set.
Have not MANUALLY isolated
zone when setting panel.
When night setting enter
code * 0 * 1.
Zone 1 is permanently lit
Memory default link is on.
Remove link.
Tamper wont clear with lid on.
Tamper loop open
Check 24hr tamper, sounder
tamper and all devices for an
open tamper loop.
PA will not work on the keypad
Not holding * & # long enough or
option not enabled
Be sure to HOLD * & # until the
alarm activates. Enable option
7-2.
Mains light not on.
No mains
Check fuse & mains supply
Battery not taking over after
mains fail
Battery fuse blown or battery not
connected or flat battery.
Connect battery and check 1A
battery fuse. Fit new battery.
Remote keypad not responding
Incorrect wiring
Check wiring. C to C & D to D.
Zones failing to activate.
Incorrect wiring
Make sure the devices are wired
in series NOT parallel.
Zone activates during entry
Seeing an alarm zone on entry
or deviating from entry route.
Make sure all zones on entry
route are programmed with
walkthrough. Don’t deviate.
Zone activates even in day
mode
Programmed to PA or FIRE.
Reprogram the zone to be an
alarm zone or similar.
If you are still experiencing problems then contact our technical helpline with information at hand
regarding your situation. If your problem stems from wiring, you may be required to write down wiring
instructions so have a pen and paper at hand.
General questions & Answers
Question
Answer
Can two bellboxes be used on the system
Yes, make sure tampers are in series and dont
break current limit
Can a “sound bomb” be installed
Yes, connect between AUX+ and S-. Be sure not to
exceed maximum current rating.
Can the engineer set the panel without the need
of the user code.
Yes, if the engineering code is entered, the panel
with start the set.
How many PIRS can be connected to a zone
As many as current supply will allow. Zone
resistance should not exceed 50 ohms.
