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TROUBLESHOOTING
Why does my smoker not turn on
after switching the power button to
the on position?
Make sure the smoker is plugged into a powered outlet. Check
the circuit breaker and/or GFCI switch, or test the outlet using
another appliance.
Unplug the smoker and check the fuse located by the power
cord inlet, on the back side of the hopper. If the fuse is blown,
replace only with a 4.0 Amp 125 V 55x20mm Fast Blow Fuse.
Typical fuse markings will be 4A125V, F4A125V, 4A250V, or
F4A250V. Make sure to confirm they are a Fast Blow Fuse.
Actual fuse dimensions are 5.2x20mm.
My smoker does not heat up?
Turn the power off and check the hopper for pellets. Check the
firebox to see if there are pellets in it. The easiest way to do this
is to pull the burner clean-out lever, remove the cup from the
bottom of the smoker and check for pellets.
If there are a lot of pellets in the cup, reinstall the cup and close
the burner clean-out. Remove the cooking grates, grease tray,
and heat deflector and vacuum out any pellets in the bottom of
the smoker. Try restarting the the smoker and if the pellets are
dropping into the the burn cup, but not igniting, the heating rod
may need to be replaced. Call customer service.
After restarting, if there are no pellets falling into the burn cup,
check to see if the auger is turning. If the auger motor is turning,
but the auger isn’t rotating, the auger pin may be sheared and
need to be replaced.
Why is my auger not turning?
You may have wet pellets which have swollen and jammed
the auger, if this is the case, call our customer support team.
This will require some disassembly to gain access to the auger
chamber in order to clean out the jammed pellets.
Why is my smoker not feeding
pellets, but my auger is turning?
Check to see if there are pellets in the hopper, or if there is
something blocking the pellets from going into the auger chamber.
My probe temperatures do not
display?
Make sure the meat thermometer is connected properly to the
controller. If it still doesn’t work, the probe may be damaged and
need to be replaced.
My Ash Clean-out is stuck, what
do I do?
There is a protectant we use on the raw steel, and when it heats
up, it all goes down to the bottom of the grill, causing the two
to stick together. Try hitting the plate from the bottom of the
smoker, with a rubber mallet, in an upward motion or from the
inside of the smoker, downward. This should free the two pieces.
Why am I blowing the fuse?
It’s most likely the Hot Rod, however you will want to check
the blower and auger motor also. To check the Hot Rod and
motors: disconnect the Hot Rod wires (Purple, A) from the
controller, turn the dial to any of the temperature settings. If you
don’t blow a fuse, then it’s most likely the Hot Rod. Repeat with
the other wires. Make sure to replace with the correct fuse. 4
AMP 125 or 250 V, Fast Blow Fuse.
