INSTALLATION AND SERVICE MANUAL for AVALON
Gourmet
7
www.cafection.com
(800) 561-6162
AVALON Gourmet rev. 7 2013/04
2.2
Warranty return procedure
In order to always offer you better, faster service, we request your cooperation for the return of
parts under warranty. We thank you in advance for taking the time to follow this procedure:
1. Please contact the Customer Service department to obtain an authorization number.
2. It is important to fax a copy of the original invoice to Cafection at 1-800-463-2739 for
approval.
3. Do not destroy any parts before receiving a written confirmation that this part will or will not
be credited or exchanged.
4. Keep a copy of the original invoice for your records.
5. A copy of the original invoice must be included with your parts returned.
PLEASE MAKE SURE THE MERCHANDISE IS WELL PACKED!
Please use original packaging!
6. Once the merchandise is received, Cafection will check the parts and apply a credit to your
account or exchange the merchandise if the warranty is applicable. Only guaranteed parts
are authorized for return.
7. We suggest you keep replacement parts on hand.
8. The warranty covers
regular
shipping
only. Overnight shipping charges will be applied to
your order. Orders must be received before 12:00 pm Eastern Standard Time to be shipped
the same day*.
* Some conditions may apply.
2.3
Transport liabilities
YOU ARE RESPONSIBLE, SHIPMENT MUST BE INSPECTED!
You can refuse delivery if a shipment is damaged. Do not sign off the shipment without
proper inspection. Should you choose to accept the delivery, it is mandatory that
you record the following information on the delivery slip. Remember that you take
responsibility of the merchandise once you have signed the delivery receipt.
You have 24 hours to report and file a claim for concealed damages to the
transportation company.
*** Failure to comply to this procedure could lead to claim refusal by the carrier.
FOR MORE INFORMATION, PLEASE CALL CUSTOMER SERVICE AT 1-800-561-6162
W
arranty
