Product support
Help is always at hand
Product support
Product support
38
39
section of these instructions, or online at
www.bush-support.com
If you still require further assistance, call one of our experts on 0345 600 3021.
If you require any technical guidance or find that your product is not operating as intended, a simple solution can often be found in the
Troubleshooting
Product support
Help is always at hand
Troubleshooting
No sound / power:
• Adjust the volume.
• Check that the mains power wall socket is switched on and that your radio is not in
Standby mode.
Radio reception is poor:
• Make sure that you have fully extended the telescopic aerial.
• Rescan for radio stations, see pages 20 and 24.
• Try moving your radio to another location to see if reception improves.
• Check that you do not have other electrical equipment too close to your Radio,
causing interference.
• Visit www.digitalradionow.com for information about DAB reception in your area.
Wireless charging is not working
• Check that your mobile phone is Qi Wireless compatible. The technology within your
DAB Alarm Clock radio is for Qi compatible mobile devices only.
• Try moving your phone on top of the DAB Alarm Clock for a better wireless
connection (check your phone display)
The function buttons do not respond:
• Check that the mains power lead is connected at the back of your radio and the mains
power wall socket is switched on. Press and release the Power/Mode button..
• Try a reset to factory defaults. See page 34.
Note:
All of your settings, including the radio station list and any presets will be deleted
when you reset the Radio.
Help and assistance
If you require any technical guidance or find that your DAB Alarm Clock Radio with
Wireless Charging is not operating as intended, a simple solution can often be found in
the
Troubleshooting
section of these instructions or online at
www.bush-support.com.
If you still require further assistance, call one of our experts on
0345 600 3021*
. To help
give us give you a fast and efficient service please have the following information ready:
Model Ref.
Serial number
Date of purchase
Local call rates applies*
Lines open 8am-7pm Monday to Saturday and
10am-4pm Sunday.
*Calls to Bush enquiry lines may attract a charge and set up fee from residential lines depending on
your call plan/tariff. Mobile and other providers costs may vary, see www.bt.com/pricing for details.
For security and training purposes, telephone calls to and from customer service centres may be
recorded and monitored. Calls from Republic of Ireland will attract international call charges.
You can find these
on the rating plate - a
small information
panel (usually a sticker
or metal plate) on the
rear or base of your
product.
This will be shown on
your receipt
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