PlusConnect™ GatesAir ZXA Installation and Operation Manual
10
Troubleshooting
Connection Errors
If the PlusConnect is unable to communicate with the transmitter using SNMP, the Link LED on the
front panel of the PlusConnect will blink. Check that both the PlusConnect and transmitter are
connected to the network and configured properly.
If the network connection between the PlusConnect and ARC Plus is lost, the ARC Plus will log an alarm
after three minutes of network failure. The PlusConnect Link LED will also turn off.
Note: PlusConnect events and errors are logged to the ARC Plus event list, which is accessible by the
ARC Plus front panel and from AutoPilot.
Getting Help
For customer support, please email [email protected] or call our direct customer support line at 978-
486-3711. We will be glad to assist you. The customer support office is open Monday – Friday, 9AM to
5PM Eastern Time.
