IMPORTANT: THE FOLLOWING STEPS MUST BE COMPLETED BEFORE
BULLARD WILL ACCEPT ANY RETURNED GOODS. PLEASE READ
CAREFULLY.
Follow the steps outlined below to return goods to Bullard for repair or replace-
ment under warranty or for paid repairs:
1. Contact Bullard Inside Sales by telephone or in writing at:
B u l l a r d
1898 Safety Way
Cynthiana, KY 41031-9303
Toll-Free: 800-827-0423
Phone: 606-234-6611
In your correspondence or conversation with a customer service coordinator,
describe the problem as completely as possible. For your convenience, a
coordinator will try to help you correct the problem over the telephone.
2. Verify with the coordinator that the product should be returned to Bullard.
Our Inside Sales department will provide you with written permission and a
return authorization number as well as labels needed to return the product.
3. Before returning the product, decontaminate and clean it to remove any haz-
ardous materials which may have settled on the product during use. It is
against the law to ship hazardous or contaminated materials. Products sus-
pected of contamination will be professionally disposed of at the customer’s
expense.
4. Ship returned products, including those under warranty, with all transporta-
tion charges prepaid. Bullard cannot accept returned goods on a freight-col-
lect basis.
5. Returned products will be inspected upon receipt. A customer service coor-
dinator will telephone you with a quote for required repair work which is not
covered by warranty. If the cost of repairs exceeds stated quote by more
than 20%, a coordinator will call you for authorization to complete repairs.
After repairs are completed and the goods have been returned to you,
Bullard will invoice you for the actual work performed.
RETURN AUTHORIZAT I O N
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