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40

Help

Q

  What is my Fibre Hub Manager’s password?

For security reasons, your Fibre Hub is set with a unique admin password. It’s your 
Fibre Hub’s serial number. You can find your Fibre Hub’s serial number on the 
bottom of your Fibre Hub. To change your Fibre Hub Manager’s password:

1

  once the BT engineer has set up your BT Business Total Broadband Fibre service, 

access your Fibre Hub Manager by typing 

http://home

 or 

http://192.168.1.254

 

in the address bar of your web browser and pressing 

Enter

 or your return key, or 

double-clicking the 

 icon on your desktop

2

  click 

Settings

 at the top of the page, then 

Password

. You’ll be asked to enter the 

current password (your Fibre Hub’s default password is its serial number)

3

  follow the on-screen instructions to set a new password

Q

  I’m trying to select the subnet 10.x.x.x IP range and have received an 

error in my Fibre Hub Manager. What can I do?

Even if BT Openzone is disabled, the subnet 10.x.x.x IP range settings remain. 
We therefore suggest you use an alternative IP range or follow the steps below to 
obtain the subnet 10.x.x.x IP range:

1

  unplug your Fibre cable

2

  reset your Fibre Hub. To find out how to do this, see page 46

WARNING:

 resetting your Fibre Hub means you also have to reset any changes 

you’ve made to the Fibre Hub software. To see what such changes may include, 
see page 46.

3

  access your Fibre Hub Manager by typing 

http://home 

or 

http://192.168.1.254

 

in the address bar of your web browser and pressing 

Enter

 or your return key, or 

double-clicking the 

 icon on your desktop

4

  click 

Settings

, then 

LAN

 and 

Private Network

5

  change your LAN settings to use the subnet 10.x.x.x. IP range

6

  plug in your Fibre cable

Learn about…

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Содержание Business Total Broadband Fibre

Страница 1: ...BT Business Total Broadband Fibre User Guide Fibre...

Страница 2: ...Learn about Extra features Help Your Fibre Hub...

Страница 3: ...ity email networking domain names content screening internet access control Static IP BT Openzone BT Business Broadband Voice VoIP Help 18 How to get help if you need it Your Fibre Hub and Openreach m...

Страница 4: ...Learn about Extra features Help Your Fibre Hub...

Страница 5: ...ring installation your broadband line won t work If you wish to cancel or change your appointment or you ve a question call us between Monday and Friday 8am to 6pm closed Bank Holidays on 0800 169 380...

Страница 6: ...Fibre uses a high speed fibre optic cable to carry broadband between your local telephone exchange and a BT cabinet near your premises To install BT Business Total Broadband Fibre a BT engineer will c...

Страница 7: ...ble to run this extension outside your premises but it can t be more than 30 meters from the master socket Fibre Hub Your Fibre Hub is a broadband router that can connect computers to the internet usi...

Страница 8: ...t all the great things BT Business Total Broadband Fibre has to offer at www bt com business help fibre Desktop Help Desktop Help is a tool that identifies problems with your broadband email or Wi Fi...

Страница 9: ...serial number you can find this on the bottom of your Fibre Hub You can change this default password using your Fibre Hub Manager see page 39 Use this section to learn about extra features Page Securi...

Страница 10: ...evel of security for your wireless network in a number of ways A Change the preset network name or SSID for your Fibre Hub This helps to hide your network from unauthorised users and potential hackers...

Страница 11: ...ge all your devices or adapters to WPA2 To configure your wireless settings 1 open your web browser type http home or http 192 168 1 254 for your Fibre Hub Manager in the address bar and press Enter o...

Страница 12: ...email set up during installation you ll need your BT Connect email address and BT Connect email password in the welcome emails and letters we sent when you ordered your BT Business Total Broadband Fib...

Страница 13: ...bar and press Enter or your return key 2 click on the Local Network link it s below the Top Networking Features section Domain names A domain name is an internet address If you have a domain name wit...

Страница 14: ...ick on the Content Screening icon in the Quick Service Links section 3 customise the Content Screening groups as required 4 click Save before you close the window You may be asked to enter your passwo...

Страница 15: ...and select Enable 4 in the Router Address field enter your Fibre Hub address see router address in the welcome emails or letters we sent when you ordered Static IP in the Subnet Mask field enter your...

Страница 16: ...ss bar and press Enter or your return key 3 Select Settings then LAN followed by NAT Address Allocation 4 For the required device select Public select WAN IP Mapping for Address Assignment and Public...

Страница 17: ...and press Enter you ll see a number of lines of text and the prompt will appear again type in ipconfig renew and click Enter your public Static IP addresses will be listed when you ve finished close t...

Страница 18: ...e BT engineer has set up your BT Business Total Broadband Fibre service access your Fibre Hub Manager by typing http home or http 192 168 1 254 in the address bar of your web browser and pressing Ente...

Страница 19: ...BT Business Broadband Voice There s a small extra monthly charge for BT Business Broadband Voice For more information go to www bt com business broadbandvoice Already got BT Business Broadband Voice F...

Страница 20: ...each modem 24 General troubleshooting 27 Help with connecting to the internet using your Fibre Hub For example you can t browse the internet or send email and your internet connection s very slow What...

Страница 21: ...ower light is solid red G 23 A POWER BROADBAND BROADBAND INTERNET INTERNET Power light is flashing red Important do not turn off or restart your Fibre Hub when the power light is flashing red We may o...

Страница 22: ...e Fibre Hub s default settings See page 46 6 Wait a couple of minutes for the Power light to glow green 7 If there are still no lights on on your Fibre Hub after these steps call 0800 169 3809 please...

Страница 23: ...n your desktop 5 Open a web browser on your computer type in http home or http 192 168 1 254 and check your PPPoE settings They should be in the format axxxxxxx hgxx btclick com You may need to check...

Страница 24: ...minute and plugging back in 2 restart your computer 3 wait for your Fibre Hub s Internet light to turn steady green 4a if you re using an Ethernet cable Check that this cable between your Fibre Hub a...

Страница 25: ...nreliable see page 36 G POWER POWER BROADBAND BROADBAND INTERNET INTERNET Power light is solid red There s a problem with the power supply to your Hub Call us on 0800 169 3809 please make sure you re...

Страница 26: ...Turn off and unplug your modem s power 2 Check that your modem s power cable is correctly inserted into the power socket on the back of the modem 3 Check that your mains power socket is working 4 Plu...

Страница 27: ...socket make sure that the lead is connected and hasn t been damaged 3 Try resetting the modem Press and hold down the Reset button on the back of the modem for five seconds and wait a couple of minut...

Страница 28: ...your Fibre Hub by pressing and releasing the Reset button on the back of the Fibre Hub 5 Check if anything such as network maintenance is affecting internet performance by calling broadband service s...

Страница 29: ...his instead of the Fibre Hub 29 My CD won t run What should I do 30 How do I make a connection to my computer without using the CD 30 Where can I find my email address and password 33 Where can I find...

Страница 30: ...access my Fibre Hub Manager 39 What is my Fibre Hub Manager s password 40 I m trying to select the subnet 10 x x x IP range and have received an error in my Fibre Hub Manager What can I do 40 I m movi...

Страница 31: ...tion is working The engineer will leave the Fibre Hub in place for you once the installation and checking are complete After the engineer has left you may unplug your Fibre Hub and connect a non BT su...

Страница 32: ...g to use wireless or the Ethernet cable Choose what you want to connect I d like to Page Connect computer using wireless without the CD 30 Connect computer using the Ethernet cable without the CD 32 C...

Страница 33: ...sta and XP Mac OS X 1 Windows 7 Click on the wireless icon in the system tray Vista Go to Start click Connect To XP Go to Start click Connect To then Wireless Network Connection 2 Highlight your Fibre...

Страница 34: ...ur computer has a spare Ethernet port This is a small socket on the back or side of your computer and is usually marked LAN or Ethernet or if you aren t sure check the documents supplied with your com...

Страница 35: ...to access your email To connect to broadband you use your network login username If you can t find these details call us on 0800 169 3809 Q Where can I find my BT Business Broadband Voice username 05...

Страница 36: ...t in wireless The wireless adapter should be 802 11b g compatible Q How can I tell if my computer has built in wireless If you re using a laptop bought within the last year or two it s likely to have...

Страница 37: ...t encryption key or custom encryption key and type in a new key of your choice You can use letters a to f or any numbers It should be ten characters for 64 bit and 26 characters for 128 bit WEP key le...

Страница 38: ...ppropriate channel and may select a new channel if a high level of interference is detected You can also sometimes improve your wireless signal by refreshing or changing the wireless channel on your F...

Страница 39: ...internet This may be caused by your computer browser s set up To stop it happening follow the instructions below Windows Mac OS X 1 Go to Start and click Control Panel then click Internet Options Or f...

Страница 40: ...Connections 2 Right click the icon for the network adapter you use to connect to your Fibre Hub 3 Click Properties 4 Windows 7 select TCP IP v4 Vista 2000 XP select TCP IP 5 Click Properties 6 Select...

Страница 41: ...internet loading new security software and email programs this may slow down your connection speed Multiple activities Too many things happening over your broadband line may affect the quality of serv...

Страница 42: ...new password Q I m trying to select the subnet 10 x x x IP range and have received an error in my Fibre Hub Manager What can I do Even if BT Openzone is disabled the subnet 10 x x x IP range settings...

Страница 43: ...g the instructions we gave when you contacted the helpdesk If you ve other old electrical equipment you d like to dispose of see www bt com business equipmentdisposal click on Email BT then enter your...

Страница 44: ...Hub in the future Use this section to find help with Page Set up 42 Resetting your Fibre Hub 46 Changing to a standard broadband connection 46 Set up The following diagrams and steps may be useful if...

Страница 45: ...et using the DSL cable BTBusinessHub XX XXXXXXXXXX XXXXXXXXXXXX Wireless settings card BT Broadband Voice adapter Landline cable Ethernet cable yellow ends Two socket extension cable P1 P2 You may not...

Страница 46: ...modem using the red Fibre cable and to your telephone socket using the landline cable see next page 5 The Internet light on your Fibre Hub will glow steady green to show a successful connection to br...

Страница 47: ...5 you ll make the call using BT Business Broadband Voice the phone plugged into your Fibre Hub will automatically use your main telephone line to make outgoing calls if there s a power cut or broadba...

Страница 48: ...conds until your Fibre Hub lights go out 2 stop pressing and wait for the Fibre Hub s Broadband light to glow green this may take several minutes Alternatively you may reset your Fibre Hub using your...

Страница 49: ...tions on what to do Making landline phone calls using your standard BT Business Hub If you change back to your standard BT Business Hub and you use telephones connected to it to make landline telephon...

Страница 50: ...ld be in the recess of the master socket if not most hardware shops stock suitable screws 5 Screw the front plate back into place 6 To check that you ve got a dial tone plug a telephone into the front...

Страница 51: ...misuse or failure to follow our instructions If you return any equipment as faulty we may test the equipment if it s working we ll send it back to you If we do so we may charge you our costs for our t...

Страница 52: ...ning your computer s on Product disposal instructions for residential users The Waste of Electrical and Electronic Equipment WEEE Directive 2002 96 EC has been put in place to recycle products using b...

Страница 53: ...ub 2 Default is your Fibre Hub s serial number see bottom of your Fibre Hub Contact us BT Business Total Broadband Fibre web site www bt com business help fibre BT Business Total Broadband Fibre helpd...

Страница 54: ...0 Email address 33 Email password 33 Email settings 10 Encryption key 8 9 35 Index Energy saving 50 Engineer visit 3 Equipment disposal 41 50 Ethernet 11 28 29 32 44 Ethernet cable 22 29 30 32 43 Ethe...

Страница 55: ...0 51 Security key 31 Set up 42 45 Special modem 4 SSID 8 9 16 31 51 Standard broadband 28 47 Static IP 13 15 Transfer domain name 11 Troubleshooting 24 41 Useful information 51 Username 21 33 34 VDSL...

Страница 56: ...ange them And nothing we ve written here is contractual When we supply services and equipment our terms and conditions apply British Telecommunications plc 2010 Registered Office 81 Newgate Street Lon...

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