Help
23
For help setting up a wireless connection, run the CD that’s included in your
Welcome Pack.
•
try moving your computer closer to your Fibre Hub
•
make sure your computer and Fibre Hub aren’t close to large electrical appliances
•
try changing wireless channels (see page 36)
5
Use the CD (included in your Welcome Pack) to install and run Desktop Help (see
page 6) to help you fix connection problems. When you’ve installed Desktop
Help, you’ll see the
icon on your desktop.
6
If none of the above solves this problem, call us on 0800 169 3809 (please
make sure you’re at your computer, and that it’s switched on, when you call)
If your wireless connection is slow or unreliable, see page 36.
G
POWER
POWER
BROADBAND
BROADBAND
INTERNET
INTERNET
Power light is solid red
There’s a problem with the power supply to your Hub. Call us on 0800 169 3809
(please make sure you’re at your computer, and that it’s switched on, when
you call).
Setting up or using a BT Business Total Broadband
Fibre feature
Extra services are included with your BT Business Total Broadband Fibre order.
They won’t be set up automatically, so please activate them at
www.bt.com/business/activate
If you’ve got a question, it may have been asked before. Search our frequently
asked questions online at
www.bt.com/business/help/fibre
If you can’t find what you’re looking for, maybe another BT Business Total
Broadband Fibre user can answer your question in our online forum –
go to
www.bt.com/business/help/forums/fibre
Learn about…
Ex
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a f
eat
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Help
Your Fibr
e Hub
