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Fault diagnosis

2017-03-23 / DIS 184_58300000197442_ARA_EN_A

Page 28 of 101

4.1

Result faults

Fault

Possible cause

Troubleshooting

Food is not cooked

(in baking sensor operation)

Vapour valve does not close completely.

If the vapour valve does not close completely, this can cause the baking sensor to

switch the appliance off prematurely. Food is not cooked enough.

►

Check the function of the vapour valve. (Page 76)

►

Replace vapour valve if defective. (Page 100)

►

Replace vapour valve motor if defective. (Page 101)

(for "Hot air eco"/"Top/bottom heating

eco")

Vapour valve does not close completely.

In these operation modes, only a little energy is supplied to the cooking

compartment. If the vapour valve does not close completely, energy will escape

outwards. Food will not be cooked enough. Baked goods will collapse and crumbs

will become greasy.

►

Check the function of the vapour valve. (Page 76)

►

Replace vapour valve if defective. (Page 100)

►

Replace vapour valve motor if defective. (Page 101)

Food is heated too slowly

(for "microwave")

Not a fault.

► Advise customer:

When the microwave is being operated at high power, the output power is reduced

after 1 minute to prevent the appliance from overheating.

If the appliance has not cooled off sufficiently when it is restarted, only reduced

power will be generated despite a high power setting.

After the cooling fan has switched off, the power that is set will be available when

the appliance is restarted.

Cleaning action is inadequate

(for "EasyClean")

Vapour valve does not close completely.

The functioning principle of EasyClean is based on the condensation of the steam

on the surfaces of the cooking compartment. If the vapour valve does not close

completely, the steam escapes and is not available for condensation. The dirt

on the surfaces of the cooking compartment is not moistened sufficiently and is

therefore harder to wipe off.

►

Check the vapour valve. (Page 76)

►

Replace vapour valve if defective. (Page 100)

►

Replace vapour valve motor if defective. (Page 101)

Pieces of dough form a skin

(in the "dough proving setting"/"dough

proving setting with steam")

Vapour valve does not close completely.

If the vapour valve does not close completely, moisture will escape outwards.

The proving process will be disrupted and skin may form on the pieces of dough,

for example. This can make it more difficult to continue processing the pieces of

dough.

►

Check the function of the vapour valve. (Page 76)

►

Replace vapour valve if defective. (Page 100)

►

Replace vapour valve motor if defective. (Page 101)

Содержание HBG633BS1

Страница 1: ...turn remains stuck in a specific position 31 Operation is not interrupted when the door is opened 32 Display background white display hard to read 32 Fault code is displayed 32 Floor of cooking compa...

Страница 2: ...re of the furniture surfaces for hot air at 220 C 71 5 17 Measuring the temperature in the cooking compartment for hot air at 200 C 73 5 18 Time check clock accuracy 75 5 19 Checking the vapour system...

Страница 3: ...he following employees in customer service Service technicians who repair domestic appliances Technical storemen in the spare parts warehouse who determine the required spare parts Call centre employe...

Страница 4: ...in this document The warning levels consist of a symbol and a warning word The warning word indicates the severity of the danger Warning level Description Non observance of the warning message will r...

Страница 5: ...radiation Table 2 Warning symbols 2 2 2 Structure Warning messages in this document have a standardized appearance and a standardized structure Type and source of danger Consequences of ignoring the w...

Страница 6: ...n carrying out repairs Disconnect appliance from power supply When running tests with power supply on Use a residual current operated cir cuit breaker Select protective conductor connec tion less than...

Страница 7: ...harge capacitors Exposed defective components live Death from electric shock Disconnect the appliance from the power supply Do not touch housing frame or components If running tests while the power is...

Страница 8: ...ones but external rotor motors have a higher torque than internal ones The motor electronics is made up of the power electronics and the control electronics The motor electronics generates the voltag...

Страница 9: ...hase mains and the current path switching occurs by means of a control EC motors use forced commutation Fig 4 Basic circuit electronic commutation red coil north pole green coil south pole grey coil c...

Страница 10: ...it also works for very low torques or when stationary Sensorless commutation The countervoltage in the coils analysed by the motor electronics is used to determine the position of the rotor A minimum...

Страница 11: ...c coating to be regenerated and to remain active for the entire lifecycle of the appliance Normally no additional cleaning cycle is necessary Should an additional cleaning cycle be required as an exce...

Страница 12: ...ng compartment temperature sensors are temperature sensors that use the dependence of the electrical resistance on the temperature in platinum as a measuring effect For protection the platinum measuri...

Страница 13: ...th pyrolysis Appliance with out pyrolysis Appliance with out slide handle Appliance with out pyrolysis with full steam 4 Door panels 3 Door panels 3 Door panels 3 Door panels 2 Intermediate glasses co...

Страница 14: ...rol is a somewhat less precise method of temperature regulation Two temperatures are defined one for switching the elements on and one for switching them off The average of the switch on and switch of...

Страница 15: ...lso with steam Fig 11 4D hot air as an example the temperature range for a target temperature of 200 C 1 Top limit curve 3 Bottom limit curve 2 Set point curve 3 5 4 Pizza setting PID control Page 14...

Страница 16: ...le the temperature range for a target temperature of 200 C 1 Top limit curve 3 Bottom limit curve 2 Set point curve 3 5 6 Full surface grill Two point control Page 14 Accuracy irrelevant Peak heat Fir...

Страница 17: ...ns that after the target pyrolysis temperature is reached that temperature is maintained for a specific period of time Level I II III 50 60 90 minutes holding time The maximum pyrolysis duration i e t...

Страница 18: ...apid heat up function was started before the temperature reaches its target value Peak heat As for conventional operation modes this may be slightly higher for temperatures 150 C Heating element Botto...

Страница 19: ...less precise method of temperature regulation Two temperatures are defined one for switching the elements on and one for switching them off The average of the switch on and switch off temperatures det...

Страница 20: ...also with steam Fig 17 4D hot air as an example the temperature range for a target temperature of 200 C 1 Curve top limit 3 Curve bottom limit 2 Curve setpoint 3 6 4 Pizza setting PID control Page 19...

Страница 21: ...eater the amplitude Fig 19 Hot air grilling as an example the temperature range for a target temperature of 200 C 1 Curve top limit 3 Curve bottom limit 2 Curve setpoint 3 6 6 Grill large area Two poi...

Страница 22: ...that after the target pyrolysis temperature is reached that temperature is maintained for a specific period of time Level I II III 50 60 90 minutes holding time The maximum pyrolysis duration i e the...

Страница 23: ...apid heat up function was started before the temperature reaches its target value Peak heat As for conventional operation modes this may be slightly higher for temperatures 150 C Heating element Botto...

Страница 24: ...the appliance is in operation the time display runs in the MMB and is synchronised every minute by the quartz clock of the laB If the appliance is switched off it takes another 10 minutes to switch to...

Страница 25: ...out full steam without microwave with pyrolytic system and or added steam and or cooking sensor and or drying have a vapour valve Appliances without full steam without microwave with pyrolytic system...

Страница 26: ...htly open Sensor cooking 2 conventional slightly open Sensor cooking 2 Cir coTherm full steam slightly open Type of heating Parameter Sensor cooking 2 con ventional microwave slightly open Rapid heat...

Страница 27: ...ameter 0 150 C 151 250 C 251 350 C 351 C closed 0 0 0 does not occur slightly open 50 50 45 does not occur more open 80 70 55 does not occur open 100 100 100 does not occur Table 9 Opening ratios depe...

Страница 28: ...ute to prevent the appliance from overheating If the appliance has not cooled off sufficiently when it is restarted only reduced power will be generated despite a high power setting After the cooling...

Страница 29: ...arm Vapour valve does not close completely Moisture must remain in the appliance when food is being kept warm If the vapour valve does not close completely the air in the cooking compartment will beco...

Страница 30: ...5 Display is mirrored Not a fault Faulty display initialisation rare due to electrostatic discharge Do not replace any components Advise customer The correct display can be restored by switching the a...

Страница 31: ...at differences in temperature and that do not warp Advise customer To prevent permanent deforming of the baking tray only place cold or frozen food onto a cold baking tray Remove the baking tray from...

Страница 32: ...ppliance door during an operation the operation will pause When you close the door the operation will continue For some types of heating operation continues even while the appliance door is open In he...

Страница 33: ...has been attained PT500 PT1000 does not correctly lock in the sensor tube PT500 PT1000 locks correctly in the sensor tube Remove and install PT500 PT1000 Page 97 Software not up to date Use iService...

Страница 34: ...uency result in large deviations of the time For this reason the time is derived from the frequency of an oscillating crystal for all IC 6 appliances Advise customer The time must only be compared wit...

Страница 35: ...and Siemens AV1 with MMB software ver sion 8017 and 8026 Advise customer No replacement of components or appliance necessary A new software version will be available from March 2017 Multi Media Board...

Страница 36: ...to KI04 and CPM with software status 0027 Not a fault Current state of technology Advise customer This appliance uses newer cooling fan motor technology than earlier ones BLDC motor The operating noi...

Страница 37: ...ith software status 0027 Not a fault Current state of technology Advise customer Sufficient cooling of the appliance is required when it has become hot during operation Door closes loudly Not a fault...

Страница 38: ...onto the rails between the end stop studs at the front and rear Control panel and or door askew Not a fault Current state of technology Perfect installation is not a product characteristic Appliances...

Страница 39: ...xhaust gap Remove the front glass see instruction manual Insert the Z clamps Put back the front glass see instruction manual Connecting sleeve of the cooking compartment seal is becoming frayed Connec...

Страница 40: ...apes in the top right hand corner Condensed water on the control mod ule Vapour valve incorrectly assembled The retaining tabs of the vapour valve are not latched into the air baffle Incorrect assembl...

Страница 41: ...d the air baffle Check whether the air baffle was distorted due to faulty TOX points on the vapour valve Replace the distorted air baffle Replace the distorted vapour valve Water drips onto the floor...

Страница 42: ...binet cavity Required tools Callipers 00341574 Prerequisite The appliance must be flush to the cabinet cavity at left right top and bottom If an eFSB is being compiled four photos showing calliper rea...

Страница 43: ...the door relative to the panel 2 mm Depression of the door relative to the panel 1 mm 1 Measure the protrusion depression 2 Compare the measurement result with the permissible tolerances 5 2 2 Checki...

Страница 44: ...rances 5 2 4 Checking the exhaust gap between the panel and the door Tolerance 10 mm 1 mm 1 Measure the exhaust gap 2 Compare the measurement result with the permissible tolerance 5 2 5 Checking the p...

Страница 45: ...sture will damage the cooking sensor Do not clean the cooking sensor with wet or moist utensils Clean soiled or blocked openings in the metal housing of the cooking sensor with a dry brush 3 Start the...

Страница 46: ...ventilation cut out in the tall unit 1 Check that the ventilation cut out in the floor of the tall unit complies with the drawing 2 If a ventilation cut out too small enlarge it or have it enlarged to...

Страница 47: ...tion between the oven and the hob If the oven is being installed underneath a hob the following must be considered the minimum distance X between the appliances the minimum thickness Y of the worktop...

Страница 48: ...k 22 53 k 19 93 k 21 64 k 19 18 k 20 79 k 18 46 k 19 98 k 17 77 k 19 21 k 50 17 12 k 18 47 k 16 49 k 17 76 k 15 88 k 17 08 k 15 30 k 16 44 k 14 75 k 15 82 k 14 21 k 15 22 k 13 70 k 14 65 k 13 21 k 14...

Страница 49: ...ent type K to digital multimeter 00340959 Oven thermal element type K with simple welding bead 00340955 Retaining clip for thermal oven element Prerequisite Meat temperature sensor is inserted 1 Measu...

Страница 50: ...Test 2017 03 23 DIS 184_58300000197442_ARA_EN_A Copyright by BSH Hausger te GmbH Page 50 of 101 9 Replace the meat temperature probe if it is defective...

Страница 51: ...isite Appliance is disconnected from the power supply Appliance has been removed Page 89 Upper section of the housing has been removed Page 85 Cabinet back panel has been removed Page 86 LEDs service...

Страница 52: ...5 contact 16 Set up the test program component test oven light K24 Result LED lights up If both LEDs light up and you cannot find any fault in the cable or the distributor board then the left hand LED...

Страница 53: ...tip black 00341480 to 00341489 country specific appliance testers 00341918 Thermal element adapter for connecting the thermal element type K to the appliance tester 00340959 Oven thermal element type...

Страница 54: ...100 1385 1 1388 8 1392 6 1396 4 1400 2 1404 0 1407 8 1411 6 1415 4 1419 1 110 1422 9 1426 7 1430 5 1434 3 1438 0 1441 8 1445 6 1449 4 1453 1 1456 9 120 1460 7 1464 4 1468 2 1472 0 1475 8 1479 5 1483...

Страница 55: ...2363 5 370 2367 0 2370 5 2374 0 2377 4 2380 9 2384 4 2387 9 2391 4 2394 8 2398 3 380 2401 8 2405 2 2408 7 2412 2 2415 6 2419 1 2422 6 2426 0 2429 5 2432 9 390 2436 4 2439 9 2443 3 2446 8 2450 2 2453...

Страница 56: ...tip black 00341480 to 00341489 country specific appliance testers 00341918 Thermal element adapter for connecting the thermal element type K to the appliance tester 00340959 Oven thermal element type...

Страница 57: ...100 692 53 694 42 696 32 698 21 700 11 702 00 703 90 705 79 707 68 709 57 110 711 46 713 35 715 24 717 13 719 02 720 91 722 80 724 68 726 57 728 46 120 730 34 732 23 734 11 735 99 737 88 739 76 741 6...

Страница 58: ...8 7 1190 5 1192 2 1193 9 1195 7 1197 4 1199 1 380 1200 9 1202 6 1204 4 1206 1 1207 8 1209 5 1211 3 1213 0 1214 7 1216 5 390 1218 2 1219 9 1221 7 1223 4 1225 1 1226 8 1228 6 1230 3 1232 0 1233 7 400 12...

Страница 59: ...can be retrofitted along with the panel holder 11003838 and three self tapping screws 00611413 Appliance with steaming function When the door is opened water escapes from the door and runs onto the c...

Страница 60: ...ws 00611413 Appliance with steaming function When the door is opened water escapes from the door and runs onto the condensation strip and from there into the bottom section of the housing to evaporate...

Страница 61: ...wall socket must either be located in the hatched area or else away from the installation space 5 10 1 Check the position of the wall socket in the base unit Check the position of the wall socket acco...

Страница 62: ...the socket of the meat temperature sensor Prerequisite Meat temperature sensor has been checked Page 48 Meat temperature sensor is inserted 1 Start the Core Temp Probe Test program Result Connected 2...

Страница 63: ...on slots between the front of the unit and cabinet body are provided Cooling air from around the appliance s housing is aspirated by the cooling fan through these ventilation slots and blown out to th...

Страница 64: ...element type K with simple welding bead 00340955 Retaining clip for thermal oven element 00341918 Thermal element adapter for connection of thermal element type K to appliance tester or digital multim...

Страница 65: ...l below 220 C 8 Measure the room temperature and make a note of it 9 Measure the temperature of the controls for example turning handles handle area of the door handles buttons etc with surface temper...

Страница 66: ...ven thermal element type K with simple welding bead 00340955 Retaining clip for thermal oven element 00341918 Thermal element adapter for connection of thermal element type K to appliance tester or di...

Страница 67: ...and make a note of it 8 Measure the temperature of the controls for example turning handles handle area of the door handles buttons etc with surface temperature sensor Result The measured temperature...

Страница 68: ...ven thermal element type K with simple welding bead 00340955 Retaining clip for thermal oven element 00341918 Thermal element adapter for connection of thermal element type K to appliance tester or di...

Страница 69: ...ement must not fall below 200 C 8 Measure the room temperature and make a note of it 9 Exceptions are Controls switches door handle buttons knobs etc Ventilation openings Surfaces of cookers that are...

Страница 70: ...aint enamel Room temperature 55 K for glass Room temperature 60 K for plastic 0 3 mm Above the worktop Room temperature 45 K for metal Room temperature 55 K for coated metal e g paint enamel Room temp...

Страница 71: ...ment type K with simple welding bead 00340955 Retaining clip for thermal oven element 00341918 Thermal element adapter for connection of thermal element type K to appliance tester or digital multimete...

Страница 72: ...asurement must not fall below 220 C 8 Measure the room temperature and make a note of it 9 Measure the temperature of the furniture surfaces at front edges and adjacent furniture edges with surface te...

Страница 73: ...red tools 00340959 Oven thermal element type K with simple welding bead 00340955 Retaining clip for thermal oven element 00341918 Thermal element adapter for connection of thermal element type K to ap...

Страница 74: ...on mode 5 Let the cooking compartment heat up for 30 minutes 6 Measure the temperature after 30 minutes Result The measured temperature must be between 185 C and 215 C 5 17 2 Documenting the measured...

Страница 75: ...e clock crystals used are selected according to accuracy The maximum deviation of the clock is approx 30 seconds a month 1 Sets the current time on the appliance 2 After six months compare the time di...

Страница 76: ...en damaged by overextending the screw on the flap Don t activate the vapour valve by hand Remove the vapour valve 2 Visually inspect the vapour valve Result When removed from the appliance the vapour...

Страница 77: ...travels from the 90 position flap slightly open to the 180 position flap 28 open 9 Switch off the appliance 10 Switch on the appliance 11 Set the operating mode hot air eco 12 Depending on the operat...

Страница 78: ...s disconnected from the power supply Appliance has been removed Page 89 Upper section of the housing has been removed Page 85 1 Pull the plug of the Lambda sensor from the Lambda module 2 Use the open...

Страница 79: ...d from the power supply Appliance has been removed Page 89 Upper section of the housing has been removed Page 85 1 Pull the plug of the Lambda sensor from the Lambda module 2 Remove cable strap s from...

Страница 80: ...Ripping out of the very short cables due to careless removal Carefully pull the control panel forwards not too far out 1 1 Remove the screws on the right and left 2 Push the control panel upwards sli...

Страница 81: ...85 Cabinet back panel has been removed Page 86 1 Discharge current of charged capacitors Death from electric shock Risk of injury from startle response Disconnect the appliance from the power supply...

Страница 82: ...eitsschnittstelle Fig 31 Example iService interface at Siemens 1 HSI DBUS2 interface 6 5 1 Flashing and coding the electronics Fig 32 Overview of iService components 1 USB 3 0 HUB mains cable 6 UDA2 2...

Страница 83: ...3 0 cable A connector to USB 2 0 3 0 port on computer laptop 4 1 Connect HSI cable to the iService interface 2 Check for secure contact 3 Catch springs in recesses of module so they are 100 secure 5 C...

Страница 84: ...orx screwdriver T20 Prerequisite Appliance is disconnected from the power supply Appliance has been removed Swivelling panel has been removed optional 6 6 1 Removing the interior light in the roof 1 R...

Страница 85: ...s Torx screwdriver T20 Prerequisite Appliance is disconnected from the power supply Appliance has been removed Page 89 6 7 1 Removing the cabinet upper section 1 Remove the screws 2 Remove the upper s...

Страница 86: ...x screwdriver T20 Prerequisite Appliance is disconnected from the power supply Appliance has been removed Page 89 Mains cable is unplugged Page 95 6 8 1 Remove the cabinet back panel 1 Remove the scre...

Страница 87: ...ed tools Torx screwdriver T20 Prerequisite Appliance is disconnected from the power supply Appliance has been removed Page 89 6 9 1 Removing the cabinet side panel left 1 Remove the screws 2 Remove th...

Страница 88: ...d tools Torx screwdriver T20 Prerequisite Appliance is disconnected from the power supply Appliance has been removed Page 89 6 10 1 Removing the cabinet side panel right 1 Remove the screws 2 Remove t...

Страница 89: ...liance or the wall socket due to improper dismounting If installed in the tall unit remove the appliance with two people or use a lift truck mains cable length only 120 cm 1 Open the appliance door 2...

Страница 90: ...40865 Torx T30 bit 00341243 6 12 1 Dismantling the fold down door 1 1 Open the fold down door 2 Open the locking levers on the hinges 3 Close the fold down door completely 2 1 Release the cover on the...

Страница 91: ...old the intermediate glass panel 2 Push the holders upwards but do not remove them 3 Lift the intermediate glass panel and remove it 6 1 Open the fold down door 2 Open the locking levers on the hinges...

Страница 92: ...Bend the retaining bracket up from the glass retainer 2 Press the glass retainer down and push it out at the same time follow the same procedure on the other corners 9 Remove the skin plates from the...

Страница 93: ...ed from the power supply Appliance has been removed Page 89 Upper section of the housing has been removed Page 85 Cabinet back panel has been removed Page 86 The double pump has been removed 1 Remove...

Страница 94: ...section of the housing has been removed Page 85 Cabinet back panel has been removed Page 86 6 14 1 Removing the power module 1 1 Remove the cable strap 2 Remove the cables from the cable guides 2 1 R...

Страница 95: ...nection has a locking hook This locking hook prevents accidental disconnection of the mains cable 6 15 1 Remove the mains cable 1 Press locking hook down 2 Pull the mains cable out of the mains connec...

Страница 96: ...Appliance is disconnected from the power supply Door has been opened 1 Damage to the cooking compartment enamel due to deflector falling off When loosening the fastening screws secure the deflector to...

Страница 97: ...panel of the cabinet has been removed Page 86 6 17 1 Removing the PT500 1 1 Slightly push the securing spring into the tube and lift the spring hook upwards out of the groove of the tube 2 2 Pull the...

Страница 98: ...ce has been removed Page 98 Upper section of the housing has been removed Page 98 The cabinet back panel has been removed Page 98 Cabinet side panel left is removed Page 98 6 18 1 Removing the socket...

Страница 99: ...levers on the hinges 3 Close the fold down door completely 2 Pull the fold down door from the hinges and place it on a level surface with the inner door glass facing down 3 1 Remove the securing screw...

Страница 100: ...quired tools Torx screwdriver T20 Prerequisite Appliance is disconnected from the power supply Appliance has been removed Upper section of the housing has been removed Swivelling panel has been remove...

Страница 101: ...Upper section of the housing has been removed Swivelling panel has been removed optional 6 21 1 Removing the vapour valve motor 1 1 Remove the screw 2 2 Pull the vapour valve motor from the rear hold...

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