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Troubleshooting

49

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PPE

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If the machine stops operating correctly, check the
following possible problems before requesting service.
You can solve most problems by yourself. If you need
additional help, Brother support website offers the latest
FAQs and troubleshooting tips. Visit us at https://s.brother/
cpjar/.
If the problem persists, contact your authorized Brother
dealer or the nearest Brother authorized service center.

List of symptoms

Check the following possible problems before requesting
service. If the reference page is “*”, contact your authorized
Brother dealer or the nearest Brother authorized service
center.

■

Getting ready

■

While embroidering

Troubleshooting

Symptom, Cause/solution

Reference

Cannot thread the needle.

Needle is not in the correct position.
• Press the “Needle position” button to raise the

needle.

10

Needle is installed incorrectly.

24

Needle is turned, bent or the point is dull.

24

Upper threading is incorrect.
The needle threader lever is not lowered until it
clicks.

21

The needle threader hook is bent and does not
pass through the eye of the needle.

*

The needle threader lever cannot be moved or
returned to its original position.

*

Bobbin thread does not wind neatly on the bobbin.

The thread is not passed through the bobbin
winding thread guide correctly.

17

The thread that was pulled out from the bobbin
winding thread guide was incorrectly wound onto
the bobbin.

19

The empty bobbin was not set on the pin
properly.

17

While winding the bobbin, the bobbin thread was
wound below the bobbin winder seat.

The thread was incorrectly passed under the
pretension disk on the bobbin winding thread
guide.
• Remove any entangled thread, and then wind

the bobbin.

17, 48

The bobbin thread cannot be pulled up.

Bobbin is set incorrectly.

19

Nothing appears in the LCD.

Main power switch is not turned on.

11

The plug of the power cord is not inserted into an
electrical outlet.

11

The LCD screen is fogged up.

Condensation has formed on the LCD screen.
• After a while, the cloudiness will disappear.

–

The operation keys do not respond, or the key
response is too sensitive.

A glove is worn when the keys are touched.
The keys are touched with a fingernail.
A non-electrostatic touch pen is being used.
The sensitivity of the operation keys is not set for
the user.

10, 14

The machine light does not come on.

[Light] is set to [OFF] in the settings screen.

13

Embroidery unit does not operate.

Embroidery unit is not attached correctly.

25

Cannot retrieve an embroidery pattern via wireless
network.

Embroidery patterns unavailable for this machine
cannot be retrieved.
• Check the embroidery data and the message

displayed on the application.

–

Symptom, Cause/solution

Reference

Machine does not operate.

“Start/Stop” button was not pressed.

33

The bobbin winder shaft is pushed to the right.

17

There is no pattern selected.

30

Presser foot is not lowered.

33

Needle breaks.

Needle is installed incorrectly.

24

Needle clamp screw is not tightened.

24

Needle is turned or bent.

24

Using improper needle or thread for the selected
fabric.

23

Upper thread tension is too tight.

35

Spool of thread is set incorrectly.

17

There are scratches around the opening in the
needle plate.

*

There are scratches near the hole in the
embroidery foot.

*

There are scratches on the bobbin case.

*

A bobbin designed specifically for this machine is
not used.

17

Symptom, Cause/solution

Reference

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Содержание 888-P30

Страница 1: ...Manual Embroidery Machine Product Code 888 P30 Be sure to read this document before using the machine We recommend that you keep this document nearby for future reference Instruction Videos https s brother cvjar ...

Страница 2: ......

Страница 3: ...as been dropped or damaged or water is spilled on the unit Return the machine to the nearest authorized Brother dealer for examination repair electrical or mechanical adjustment While the machine is stored or in use if you notice anything unusual such as an odor heat discoloration or deformation stop using the machine immediately and unplug the power cord When transporting the machine be sure to c...

Страница 4: ...low the troubleshooting table in the back of the Operation Manual to inspect and adjust the machine yourself If the problem persists please consult your local authorized Brother dealer Use this machine only for its intended use as described in the manual Use accessories recommended by the manufacturer as contained in this manual The contents of this manual and specifications of this product are su...

Страница 5: ...ns However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separat...

Страница 6: ...upport website Visit support brother com Declaration of Conformity for RE Directive 2014 53 EU Europe and Turkey only Applicable to models with radio interfaces We Brother Industries Ltd 15 1 Naeshiro cho Mizuho ku Nagoya 467 8561 Japan declare that these products are in conformity with the provisions of the RE Directive 2014 53 EU The Declaration of Conformity DoC can be downloaded from Brother s...

Страница 7: ...or any part of the Software 2 1 3 not to distribute provide or make available the Software in any form in whole or in part to any person without prior written consent from Company 2 1 4 not to copy the Software except where such copying is incidental to normal use of the Software with Company Product or where it is necessary for the purpose of back up or operational security 2 1 5 not to transfer ...

Страница 8: ...e by a court of competent jurisdiction such provisions shall be severable and independent from the other provisions of this Agreement and the validity of the other provisions and of the entire Agreement shall not be affected thereby 6 5 This Agreement together with all exhibits or other attachments referenced herein constitutes the entire agreement between the parties on the subject matter hereof ...

Страница 9: ...ompanies appearing on Brother products related documents and any other materials are all trademarks or registered trademarks of those respective companies This product includes software developed by the following vendor 2008 Devicescape Software Inc Make sure you use a router or firewall when connecting your machine to the Internet to protect it against unauthorized access from the Internet OPEN S...

Страница 10: ...roidering 30 Selecting an embroidery pattern 30 Embroidering a pattern 33 Adjusting thread tension 35 Embroidering the appliqué patterns 35 Using a frame pattern to make an appliqué 36 Split embroidery patterns 38 Editing Patterns Pattern Editing Screen 38 Editing Patterns Embroidery Settings Screen 41 Aligning the pattern and the needle position 41 Embroidering linked characters 42 Using the Memo...

Страница 11: ...ir surrounding the motor to circulate Do not cover the air vent while the machine is being used J USB port for a USB flash drive page 43 Needle and presser foot section 1 Needle bar thread guide page 22 2 Needle plate 3 Needle plate cover page 20 4 Bobbin cover bobbin case page 19 page 46 5 Embroidery foot page 33 page 47 The embroidery foot helps control fabric flexibility for better stitch consi...

Страница 12: ... Touch to get help on using the machine 5 Settings key Touch to set the needle stop position the buzzer sound and more 6 Embroidery key Touch to display the pattern type selection screen 7 Back key Touch to return to the previous screen 8 Presser foot Needle exchange key Touch this key before changing the needle the presser foot etc This key locks all key and button functions except to prevent ope...

Страница 13: ... not operate correctly due to a bad connection or a disconnection During electrical storms CAUTION Use only the power cord included with this machine Otherwise a fire or electric shock may result Do not use extension cords or multi plug adapters with any other appliances plugged into them Fire or electric shock may result When unplugging the machine always turn the main power to OFF first Always g...

Страница 14: ...ION For U S A only This appliance has a polarized plug one blade wider than the other To reduce the risk of electrical shock this plug is intended to fit in a polarized electrical outlet only one way If the plug does not fit fully in the electrical outlet reverse the plug If it still does not fit contact a qualified electrician to install the proper electrical outlet Do not modify the plug in any ...

Страница 15: ...7 Select the size of pattern thumbnails 8 Select the color of the background for the embroidery display area 9 Select the color of the background for the thumbnail area General settings 1 Select the needle stop position the needle position for when the machine is not being operated to be up or down 2 Select whether to hear the beep operation sound 3 Select whether to display the opening screen whe...

Страница 16: ...ut sensitivity for operation keys You can adjust the sensitivity of the operation keys to 5 levels Display the settings screen to set desired level a Touch to display the settings screen b Display page 5 by touching c Touch Start d Adjust the Input Sensitivity by touching The higher the setting the more sensitive the keys will be The default setting is 3 We recommend selecting the highest setting ...

Страница 17: ...ection The machine can be connected to your wireless network Refer to Specifications on page 55 for requirements for a wireless network connection a Touch Page 7 of the settings screen is displayed b Set Wireless LAN Enable to ON The machine prepares for wireless connection Using the wizard to set up the wireless network connection There are multiple ways to set up the wireless network connection ...

Страница 18: ...tup Use the Machine name on page 8 of the settings screen for the wireless LAN function Memo When displaying next or previous pages touch or to search the SSID that was noted If the desired SSID is not listed specify it as described below 1 Touch in the end of the SSID list 2 Enter the desired SSID and then touch 3 Select the authentication method and encryption mode If using a previous connection...

Страница 19: ...hen slide the bobbin winder shaft to the right until it snaps into place 1 2 3 4 Winding Installing the Bobbin IMPORTANT Use the plastic bobbin that comes with this machine or bobbins of the same type The bobbin s height is 11 5 mm approx 7 16 inch SA156 is a Class 15 type bobbin Note When winding bobbin for embroidery be sure to use the recommended 90 weight embroidery bobbin thread for this mach...

Страница 20: ...thread may become tangled around the spool pin and the machine may be damaged Three spool cap sizes are available allowing you to choose a spool cap that best fits the size of spool being used If the spool cap is too small for the spool being used the thread may catch on the slit in the spool or the machine may be damaged When using mini king thread spool use the thread spool insert mini king thre...

Страница 21: ...sition button once or twice to raise the needle c Touch The screen changes and all keys and operation buttons are locked except d Raise the presser foot lever e Slide the bobbin cover latch to the right and remove the bobbin cover Note Be sure to wind the thread clockwise around the bobbin otherwise the thread will become wrapped around the bobbin winder shaft CAUTION Be sure to cut the thread as ...

Страница 22: ...er 3 j Reattach the bobbin cover Insert the tab of the bobbin cover into the notch of the needle plate cover and then lightly press down on the right side k Touch to unlock all keys and buttons Memo For the correct winding direction of the bobbin thread be sure to place the bobbin into the bobbin case in the same orientation that it was on the bobbin winder shaft The b mark on one side of the bobb...

Страница 23: ...e spool pin Slide the spool cap as far as possible to the right as shown with the rounded side on the left Upper Threading CAUTION When threading the upper thread carefully follow the instructions If the upper threading is not correct the thread may become tangled or the needle may break and cause injury CAUTION When threading the needle be sure to touch on the operation panel to lock all keys and...

Страница 24: ...ue with the next step The needle threader can be used with machine needles 75 11 through 90 14 If the needle threader cannot be used insert the thread through the eye of the needle from front to back by hand l Pull the end of the thread which has been passed through the needle bar thread guide to the left then pass the thread through the notch of the thread guide and then firmly pull the thread fr...

Страница 25: ...hread the higher the needle number the larger the needle Embroidery needles It is recommended to use a 75 11 home sewing machine needle However if the machine is not stitching well when embroidering on heavy weight fabric please try a 90 14 needle Checking the needle Before using the needle place the flat side of the needle on a flat surface and check that the distance between the needle and the f...

Страница 26: ...hen loosening or tightening the needle clamp screw otherwise certain parts of the machine may be damaged The needle clamp screw can also be turned with the disc shaped screwdriver f With the flat side of the needle toward the rear of the machine insert the new needle until it touches the needle stopper Using the screwdriver tighten the needle clamp screw by turning it clockwise g Follow steps d to...

Страница 27: ...he embroidery 32 8 Embroidery thread setup Set up embroidery thread according to the pattern 33 Step 2 Step 1 Step 4 Step 5 Step 3 Step 6 7 Step 8 IMPORTANT Before attaching the embroidery unit be sure to turn off the machine Otherwise the machine may be damaged Keep your hands and other objects away from the embroidery carriage and frame when they are moving Otherwise damage or malfunction may oc...

Страница 28: ...e fabric in the frame page 27 are two important factors mentioned earlier Another important point is the appropriateness of the needle and thread being used See the explanation of threads below Thread Note If Opening Screen is set ON within the settings screen touch screen for the following message to appear IMPORTANT Always turn off the machine before removing the embroidery unit It may cause mal...

Страница 29: ... After completing the embroidery remove the stabilizer material carefully When embroidering on thin fabrics such as organdy or lawn or on napped fabrics such as terry cloth or corduroy use water soluble stabilizer sold separately for best results The water soluble stabilizer material will dissolve completely in water giving the project a more attractive finish In the case of thick terry cloth towe...

Страница 30: ...ke sure that the top edges of the inner and outer frames are aligned g Tighten the adjustment screw while removing any slack in the fabric by hand The goal is to have a drum like sound when the fabric is struck lightly Using the embroidery sheet When you want to embroider the pattern in a particular place use the embroidery sheet with the frame a With a chalk pencil mark the area of the fabric you...

Страница 31: ... the presser foot lever to raise the presser foot b Press the part of the embroidery carriage frame holder in the figure to the left side and raise the embroidery frame The embroidery frame will separate from the embroidery carriage frame holder c Remove the embroidery frame under the presser foot while raising the presser foot lever even further Note Wind and insert the bobbin before attaching th...

Страница 32: ...then touch If the pattern type selection screen is not displayed touch to display the screen below b Touch or to display the desired pattern on the screen c Select a desired embroidery pattern and then touch Available frame options are displayed on the screen 1 Embroidery frame medium can be used 2 Embroidery frame small sold separately cannot be used Pattern editing screen appears d Touch For det...

Страница 33: ...tern Editing Screen on page 38 Memo If Embroidery Frame Identification View in the settings screen is set to ON the pattern can be edited in the screen as if that embroidery frame is attached 1 The embroidery frame selected when Embroidery Frame Identification View is set to ON is highlighted Touch this key to switch the setting between ON and OFF 2 The embroidering area for the selected frame is ...

Страница 34: ...pattern position Watch the frame closely to make sure the pattern will be embroidered in the right place a Touch on the embroidery settings screen b From touch the key for the position that you want to check 1 Selected position The carriage will move to the selected position on the pattern c Touch and then touch Memo To see the entire embroidering area touch The embroidery frame moves and shows th...

Страница 35: ...seam If the end of the seam is under the presser foot raise the presser foot then trim the excess thread If the thread is left at the beginning of the stitching it may be embroidered over as you continue embroidering the pattern making it very difficult to remove the excess thread after the pattern is finished Trim the thread at the beginning f Press the Start Stop button to start embroidering Sti...

Страница 36: ...then replace the bobbin with one wound with thread c Touch d Touch or to move the needle back the correct number of stitches before the area where the thread broke and then touch Touch to restart from the beginning e Lower the presser foot and press the Start Stop button to continue embroidering Resuming embroidery after turning off the power The current color and stitch number are saved when embr...

Страница 37: ...he appliqué piece from the embroidery frame and then carefully cut along the sewn cutting line 1 Outline of appliqué 2 Appliqué material 1 Loosen Decrease the number 2 Tighten Increase the number 3 Thread tension dial Note If the stitches appear loose turn the tension up one notch and embroider again 1 Right side top of fabric 2 Wrong side bottom of fabric 1 Right side top of fabric 2 Wrong side b...

Страница 38: ... same size and shape to create an appliqué Embroider one pattern with a straight stitch and one pattern with a satin stitch Method 1 a Select a straight stitch frame pattern Embroider the pattern onto the appliqué material then cut neatly around the outside of the shape b Embroider the same pattern from step a onto the base fabric Apply a thin layer of fabric glue or a temporary spray adhesive to ...

Страница 39: ...qué fabric Be sure that the appliqué fabric completely covers the stitched line c Remove the embroidery frame from the embroidery unit and cut around the outside of the stitches of the appliqué fabric d Reattach the embroidery frame to the embroidery unit e Select the satin stitch frame pattern of the same shape as the appliqué and embroider the satin stitch pattern to create an appliqué Do not ch...

Страница 40: ...split embroidery pattern can be selected f Repeat steps b through e to embroider the remaining sections of the pattern When a pattern is selected in the pattern selection screen and is touched the pattern editing screen appears After touching any of the keys to edit the pattern touch to return to the previous screen To finish all the editing touch to continue to the embroidery settings screen Patt...

Страница 41: ...edit key 9 Touch this key to call up the embroidery settings screen page 41 Edit End key 0 Touch this key to save patterns to the machine s memory or USB flash drive Patterns can also be transferred to a computer via wireless network connection page 43 Memory key No Display Explanation Key Name A When a combined pattern is selected use this key to select a part of the pattern to edit The selected ...

Страница 42: ...aracter separately When touching select the character by using to change the size When touching select the character by using to change the font Edit character key 6 Touch this key to split text between characters so that they can be edited separately Use to select where the pattern is to be separated and then touch to separate it Any pattern that is split cannot be recombined Split text key No Di...

Страница 43: ... touch and begin embroidering the pattern Editing Patterns Embroidery Settings Screen No Display Explanation Key Name 1 Touch these keys to move the pattern in the direction shown by the arrow Touch the center key to return the pattern to the center of the embroidery area page 41 Move key 2 Touch this key to rotate the entire pattern Touch to return the pattern to its original position Rotate key ...

Страница 44: ... cut remove the embroidery frame and then touch for Finished embroidering g Reposition the fabric in embroidery frame so that the right side of the letter C will be partially inside the embroidery frame being careful so letters remain straight and level Then reattach frame again so that the remaining characters DEF can be embroidered h Touch to cancel the current character patterns i Select the ch...

Страница 45: ... flash drive or transferred via wireless network a When retrieving the embroidery patterns from a USB flash drive insert the USB flash drive into the USB port on the machine To retrieve embroidery patterns via wireless network use PE DESIGN version 11 or later or Design Database Transfer to transfer the patterns in advance For details on transferring embroidery patterns refer to the manual for PE ...

Страница 46: ...ouch 2 Touch the key for the desired destination Saves to the machine Saves to the USB flash drive Temporarily saves to the wireless function pocket When saving patterns retrieved via USB or wireless network to the machine touch When you touch the selected embroidery pattern will be deleted permanently ...

Страница 47: ... steam Near a flame heater or air conditioner Outdoors or exposed to direct sunlight Exposed to extremely dusty or oily environments Cleaning the race Stitching performance will suffer if lint and dust collects in the bobbin case therefore it should be cleaned regularly a Press Needle position button to raise the needle b Turn off the machine c Unplug the power cord from the power supply jack on t...

Страница 48: ...en turn the main power switch to OFF and back to ON The touch panel adjustment screen is displayed b Lightly touch the center of each in order from 1 to 5 c Turn the main power to OFF then turn it back to ON Adjusting the bobbin thread tension If the desired stitching cannot be achieved after adjusting the tension of the upper thread with the thread tension dial page 35 adjust the tension of the b...

Страница 49: ... foot d Hold the embroidery foot Q with your right hand as shown Hold the embroidery foot with your index finger wrapped around the lever at the back of the foot 1 Lever 2 Embroidery foot bar e While pressing in the lever on embroidery foot Q with your finger place the embroidery foot bar above the needle clamp screw 1 Embroidery foot bar 2 Needle clamp screw 3 Presser bar 1 Right side top of fabr...

Страница 50: ... bobbin winder shaft to the left and then remove the bobbin from the shaft and cut the thread leading to the bobbin in order to be able to completely remove the bobbin from shaft d Hold the thread end with your left hand and wind off the thread clockwise from under the bobbin winder seat with your right hand as shown below CAUTION Use the included screwdriver to firmly tighten the screw of the emb...

Страница 51: ...e pretension disk on the bobbin winding thread guide Remove any entangled thread and then wind the bobbin 17 48 The bobbin thread cannot be pulled up Bobbin is set incorrectly 19 Nothing appears in the LCD Main power switch is not turned on 11 The plug of the power cord is not inserted into an electrical outlet 11 The LCD screen is fogged up Condensation has formed on the LCD screen After a while ...

Страница 52: ...eedle is turned bent or the point is dull 24 Bobbin is set incorrectly 19 Upper threading is incorrect 21 High pitched sound while embroidering Pieces of thread are caught in the race 45 Upper threading is incorrect 21 A bobbin designed specifically for this machine is not used 17 There are needle holes or friction scratches in the bobbin case The needle contacts the needle plate The needle clamp ...

Страница 53: ...careful when removing or attaching the embroidery frame 29 Stabilizer is incorrectly attached for example it is smaller than the embroidery frame 27 Embroidery pattern does not embroider in a particular position Fabric is not positioned with the proper position in the embroidery frame Use the embroidery sheet 28 Loops appear on the surface of the fabric when embroidering The thread tension is inco...

Страница 54: ...bbin runs out of thread during embroidering on page 34 to align the needle position and embroider the remainder of the pattern 6 Pattern extends to the outside of embroidery frame This message appears when the selected embroidery pattern is larger than the embroidery frame selected when Embroidery Frame Identification View is set to ON Select a larger frame 7 Pattern extends to the outside of embr...

Страница 55: ...wireless access point router is using MAC address filtering confirm the MAC address of this machine is allowed in the filter 2 If you manually entered the SSID and security information SSID authentication method encryption method network key password the information may be incorrect Reconfirm the SSID and security information and re enter the correct information as necessary page 15 Refer to How c...

Страница 56: ... manually enter the SSID 1 You should see the documentation provided with your wireless access point router 2 The default SSID wireless network name could be the manufacturer s name or the model name 3 If you do not know the security information please consult the router manufacturer your system administrator or internet provider 4 Some Wireless SSIDs and network keys passwords are case upper case...

Страница 57: ...se be aware that some specifications may change without notice Specifications Item Specification Dimensions of machine Approx 419 mm W 197 mm D 307 mm H Approx 16 1 2 inches W 7 3 4 inches D 12 3 32 inches H Weight of machine Approx 6 4 kg Approx 14 lb Dimensions of machine with embroidery unit attached Approx 522 mm W 219 mm D 307 mm H Approx 20 9 16 inches W 8 5 8 inches D 12 3 32 inches H Weigh...

Страница 58: ...e is available on our website Update the software No updated software is available Version information can be checked from the settings screen page 14 a Turn on the machine while pressing and holding Needle position button The following screen appears b Insert the USB flash drive into the USB port on the machine c Touch Do not turn off the machine during the update When updating is finished the co...

Страница 59: ... Included accessories 11 L Language 13 LCD 10 13 Light 13 M Maintenance 45 Memory 43 Metallic thread 18 22 Mirroring 39 N Needle 23 Needle plate 9 Needle plate cover 9 45 Needle position 13 Needle threader 22 O Operation beep 13 P Power supply 12 R Race 46 Retrieving 43 Rotate 39 41 S Saving 43 Size 39 Split embroidery patterns 38 Spool cap 18 Spool net 18 Stabilizer 27 T Terms of Use 5 Thread 26 ...

Страница 60: ... or App Store to download This machine is approved for use in the country of purchase only Local Brother companies or their dealers will only support machines purchased in their own countries Be sure to install the latest software A variety of functional improvements are being performed in the latest version Design Database Transfer is a dedicated Windows application for wirelessly transferring em...

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