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Brivis Customer Care Program
Brivis products are renowned for providing years of trouble free performance. However, that doesnt mean that they will
perform at their peak all of that time without some attention. To be at their most effecient they, like most things, need a
little care. So to ensure that every Brivis unit is always in perfect condition we have established the Brivis Care Program
for our valued customers.
When you are a member of our Care Program you will receive a courtesy call regarding maintenance service to your unit.
This service includes cleaning the unit and ensuring that the system is operating at maximum efficiency. Not only does
this guarantee peak performance, it also allows any minor problems to be detected early. Which ensures that the system
will always be ready when you need it.
If something needs more than just maintenance it can be attended to at the time of the service (additional charges may
apply). This repair will be guaranteed for 3 months labour, and 12 months parts.
Cooler Service & Maintenance
To ensure that your Brivis cooler continues to operate at peak efficiency, it should be serviced at
two year
intervals by
an authorised person trained in the service of Brivis coolers - please contact our National Care Centre, for authorised
Brivis Service Technicians. Refer to the back of this manual for contact details.
AD-BAL coolers are fitted with a mesh over the pads. To maintain the cooler’s performance the mesh must be inspected
& cleaned at regular intervals, depending on the amount of use of the unit & the environment in which it operates.
This service of the cooler unit will include all maintenance and adjustments required to the following components to ensure
your cooler runs at its peak efficiency:
• Trough
• Electronic Controls, e.g. Sensors
• Fan and Pump Assembly
• Pads and Water Distribution
• Ember protective guards for AD BAL units
Please note that to maintain your warranty, the above servicing needs to be conducted by an
authorised person trained in the service of Brivis Coolers. Please contact our Brivis Service
Department for an authorised Brivis Service Technician.
Note
: Service maintenance is not covered under warranty and is a chargeable service. All coolers must have safe and
reasonable access and be installed in compliance with the installation instructions supplied with the unit. Some
installations may require two service personnel to attend, in accordance with Health & Safety requirements.
BEFORE YOU CALL FOR SERVICE OR ASSISTANCE …
Service calls can often be avoided!
If you feel your cooler is not operating property, please check these possible causes first:
Troubleshooting
• Check the water supply to the unit is turned ON.
• Ensure the pump is operating and visually check the pads for even water distribution.
• Check that the number of doors and windows open is sufficient within the targeted cooling area. Too many or
not enough doors and windows opened in the targeted area could result in inadequate ventilation. This could
result in poor cooling performance.
• Check that the fan operates and air is coming out from the duct outlet.
• Check that the filter pads are not damaged and/or the material hasn’t deteriorated.
• If external weather conditions are excessively humid, the cooler may not perform at its optimal cooling level.
If the fan will not start.
• Check if the power is ON.
• Check if the Wall Control is turned ON, and set the comfort level that requires the Cooler fan to operate.
• Check that the fan is not in Time Delay Mode caused by: pre-programmed times for the ServoSeal damper (Brivis
Contour only) and motorised drain (Brivis Advance, Brivis Promina & Brivis Contour models only) to open, the
Cooler’s tank to fill with water, or a pre-wet of the filter pads.
• Check the fuse in the meter box.
Note:
The usual time delay can be up to 8 Minutes.
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