38
For help with technical queries, advice on how to use your cooker, or to arrange a visit from a Britannia
engineer, please call our service & spares department on 0871 871 8680.
Troubleshooting
Troubleshooting
THE OVEN WILL NOT OPERATE
Is there power to the cooker?
Is the automatic programmer set to manual?
The main oven will not operate manually if the
programmer is set to automatic mode. (See page 20).
Confirm that power is on by checking that the clock is
functioning.
Check the switch fuse or circuit breaker.
THE BURNERS WILL NOT IGNITE
Is there power to the cooker?
Are the ignition candles or burner holes blocked? Are
the burner rings and burner caps seated firmly?
Confirm that power is on by checking that the clock is
functioning.
Check the switch fuse or circuit breaker.
Check that the ignition candle is clean and the burner
slots are dry and free of debris.
The burner rings should engage in the burner support.
See page 6.
THE BURNER IGNITES BUT GOES OUT WHEN THE
KNOB IS RELEASED
The burners have flame failure devices fitted as
standard. Therefore, after lighting the burner, keep the
knob pressed in for 5-10 seconds to activate the flame
failure device.
THE IGNITION CANDLES ARE SPARKING
CONTINUOUSLY
Is the hob wet from cleaning or a boil over?
Turn off the electricity supply and thoroughly dry the
burner components and ignition candles.
THE CONTROL KNOBS ARE GETTING TOO HOT
Are you cooking with the oven door open?
Keep the oven door shut when not in use or when
grilling (the XG separate grill compartment can be used
for open door grilling for short periods only - max 15
mins).
A CONTROL KNOB IS LOOSE ON ITS SHAFT
The knob retaining spring clip may have come out.
Call our services & spares department for advice and a
replacement if necessary.
FOOD IS COOKING TOO QUICKLY
Are you using a fan function?
Are you using the Quickstart function?
When using a fan function you should reduce the
cooking temperature by 20°C when compared to
conventional cooking. Please see the cooking charts on
page 22 for temperatures.
Quickstart is not suitable as a cooking function; it
is only for pre-heating the oven. Once the oven has
reached temperature you should change over to
your required cooking function. Quickstart should
not be operated for more than 10 minutes.
FOOD IS NOT COOKING EVENLY
Are you cooking large volumes of food or using large
trays?
Air needs to circulate through the oven for even
cooking. Remove the grill pan from the oven when not
in use and always allow a gap on all four sides of
dishes. If cooking large quantities you may need to turn
your trays during the cooking time. Oversized baking
sheets, roasting pans and cake tins will act as a baffle
and prevent hot air from travelling around the oven.
Choose cooking equipment that allows a minimum of
2cm space on all sides to allow the free movement of
hot air.
THE GRILL IN THE OVEN IS SLOW
Have you selected the correct function?
Check that you have selected the grill function and not
the top element. See pages 16 - 17.
THE MAIN OVEN TAKES A LONG TIME TO
PREHEAT
Have you tried using the Quickstart function?
Pre-heat with the Quickstart function until the
temperature has been reached, then switch to your
required cooking function.
Quickstart should not be operated for more than 10
minutes.
39
To order spare parts or accessories, please call our Services & Spares department on 0871 871 8680.
THE FAN CONTINUES AFTER THE OVEN IS
TURNED OFF
The cooling fan will run on intermittently for
approximately 30 minutes after the oven is switched off
to keep the controls cool, this is normal.
CONDENSATION FORMS IN THE OVEN
Have you pre-heated the oven?
Condensation is less likely to form when the oven or
grill is pre-heated before use.
SMOKE IS GENERATED IN THE OVEN
Have you selected the right cooking temperature?
Are you cooking high fat content foods? Do you rarely
use the grill?
Have you cooked fatty foods under the grill? Does the
oven interior, stay clean liners or roof tray need to be
cleaned?
Remember to reduce the oven temperature by 20˚C if
using a fan function with a recipe designed for
conventional cooking.
Use high sided dishes to contain fats and splashes.
Clean the oven interior if necessary.
Remember to remove and clean the grill pan after use.
Leave the grill on for a few minutes after grilling or
roasting to burn off fatty deposits from the oven roof.
Oven surfaces should be cleaned regularly to prevent
build-up of cooking residues. See page 34.
THE DOOR SEAL HAS SPLIT OR PERISHED
Are you leaving the grill pan or foil at the bottom of the
oven?
Have you used caustic oven cleaners on or near the
door seal?
Always remove the grill pan when not in use as it can
restrict airflow around the oven.
Caustic cleaners should not be used near the door seal
area. Contact our Services & Spares department for
advice and a replacement seal if necessary.
USEFUL TIPS
COOKSHOP THERMOMETERS
These are often slow to react and they should only be
used as a guide. You should also keep in mind that
oven temperatures can fluctuate between 10% and 15%
during any cooking period. This is normal on any oven
and is caused by the elements 'cycling' on and off.
CORRECT COOKING TIME
In most cases, the cooking times stated in recipes
should be used. However, the cooking period should be
reduced for dishes that require very long cooking times
(such as rich fruit cakes). As a guide, reduce the
cooking time by 10 minutes for each hour after the first
hour of cooking, or after three quarters of the way
through the cooking period. This also applies to very
large joints of meat or turkey where a meat
thermometer is recommended. Always check that the
food is hot and cooked before serving.
USING FOIL
Foil can be used to cover food in the oven but this
should not come into close proximity with the oven
elements. Foil should not be used to line the oven
cavity or grill pan. This can cause overheating,
buckling and cracking of the enamel surfaces.
Britannia recommends the use of Bake-O-Glide™
products. These can be purchased from the Britannia
After Sales and Service Department (Tel 0871 871
8680). Silicon oven mats (sometimes used to reduce
cleaning) must not be placed on the floor of the oven
when the base element is in use (e.g. when using
Bottom Element Only or Conventional Cooking). The
silicon oven mats will damage the enamel interior.
DOORS AND DOOR SEALS
The fit and general state of the oven doors and seals
can affect temperatures in the oven. Clean the oven
seals regularly and check them for splits and tears. Do
not leave oven cleaning materials in prolonged contact
with the seals as this will shorten their life span.
If damage or general wear is noticed, replacements can
be ordered from the Britannia After Sales and Spares
Department (Tel 0871 871 8680).
Doors and their handles should not be used to move
the cooker. This can pull the door and its hinges out of
position and cause heat loss or uneven heating of the
ovens.
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