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When your stove acts out of the ordinary, the
fi
rst reaction is to call for help. This guide may save time and money by enabling
you to solve simple problems yourself. Problems encountered are often the result of only
fi
ve factors: 1) poor fuel; 2) poor operation
or maintenance; 3) poor installation; 4) component failure; 5) factory defect. You can usually solve those problems related to 1 and
2. Your dealer can solve problems relating to 3, 4 and 5.
For the sake of troubleshooting and using this guide to assist you, you should look at your control board display to see what the
error is.
Disconnect the power cord before performing any maintenance! NOTE: Turning the ON/OFF Switch to “OFF” does not
disconnect all power to the electrical components of the stove.
Never try to repair or replace any part of the stove unless instructions for doing so are given in this manual. All other
work should be done by a trained technician.
TROUBLE SHOOTING GUIDE
SYSTEM SENSOR CHECK PROCEDURE
To preform a system sensor check the stove must be plugged in, cool and off.
1)
Turn the stove on
After a few seconds the controller will ask a series of questions. Answer the questions as shown to proceed with the system check.
2)
Q1) Is there a
fi
re in the burnpot?
A1) No (press the left or down arrow key)
3)
Q2) Do you want to start a
fi
re?
A2) No (press the left or down arrow key)
4)
Q3) You can start a
fi
re latter.
A3) OK (press any arrow key)
5)
You should now see the main menu on the controller.
6)
Press menu four (4) times until you see “Sensor info”
7)
Press up to select sensor info.
8)
You should now see the sensor status.
Note that all the sensors say OK except Fuel and Trap Door.
9)
To check the trap door sensor, manually hold the trap door open with the trap door handle on the back of the stove. Once the
door is open the sensor status should change to OK.
10)
Open the Hopper lid to check that the sensor is working correctly. The status should change to “XX” when the hopper lid is open.
11)
To exit the system sensor check press menu until the controller asks if you want to start a
fi
re.