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Troubleshootingen

17 Troubleshooting

You can rectify minor faults in your device yourself. Use the troubleshooting

information before contacting customer service. In this way you avoid

unnecessary costs.

WARNING

Electric shock hazard!

Improper repairs are dangerous.

▶

Only trained specialists may carry out repairs on the device.

▶

Only original spare parts may be used to repair the device.

▶

If the power cord of this device is damaged, it must be replaced by the

manufacturer or its customer service or a similarly qualified person in order to

avoid hazards.

Disturbance

Cause and troubleshooting

The display is off

andBegin/

topping upflashes.

Energy saving mode is active.

▶

Press any key. aThe display lights

up again.

"E:36 / -10"

Drain pipe or water drain hose is clogged.

▶

Clean the drain pipe and water drain hose.

Drain pipe or water drain hose is kinked or pinched.

▶

Make sure the drain pipe and water drain hose are

not kinked or pinched.

Drain pump is clogged.

▶

→

"Cleaning the drain pump", page 37

Water drain hose is connected too high.

▶

Mount the water drain hose at a maximum height

of 1 meter.

Pump cover is not assembled correctly.

▶

Assemble the pump cover correctly.

Detergent dosage is too high.

▶

Immediate measure: Mix a tablespoon of fabric

softener with 0.5 liters of water and pour the

mixture into the left chamber (not for outdoor,

sportswear and down textiles).

▶

For the next wash cycle with the same load, reduce

the amount of detergent.

Impermissible extension installed on the water drain

hose.

Содержание WGG244020

Страница 1: ...Washing machine WGG244020 en Instructions for use and assembly Translated from German to English www onlinedoctranslator com ...

Страница 2: ...the laundry 32 3 3 Energy saving mode 13 13 5 Using the dosing aid for liquid detergent 32 4 Setting up and connecting 13 4 1 Unpacking the device 13 4 2 Scope of delivery 13 13 6 Using a dosing aid for liquid detergent 32 13 7 Filling in detergent and care products 33 4 3 Requirements for the installation site 13 13 8 Starting the program 33 13 9 Soaking laundry 33 13 10 Adding laundry 33 13 11 A...

Страница 3: ...Cleaning the drain pump 37 17 Troubleshooting 41 17 1 Emergency release 50 18 Transport storage and Dispose of 50 18 1 Dismantling the device 50 18 2 Using transport locks 50 18 3 Putting the device into operation again 50 18 4 Disposing of the old device 51 19 Customer Service 51 19 1 Product number E number and production number F D 51 20 Consumption values 52 21 Specifications 52 3 ...

Страница 4: ...ents and care products in private households and in closed rooms of the domestic chen environment up to an altitude of 4000 m above sea level 1 3 Restriction of the group of users This device can be used by children aged 8 years and over and by persons with reduced physical sensory or mental abilities or lack of experience and or knowledge if they are supervised or have been instructed in the safe...

Страница 5: ...idual current circuit breaker only use a type with the symbol Never supply the device via an external switching device e g B timer or remote control When the device is installed the mains plug of the mains connection cable must be freely accessible or if free access is not possible an all pole separator must be installed in the permanently installed electrical installation in accordance with the i...

Страница 6: ...led in a washer dryer stack the installed device may fall down Stack the dryer on top of a washing machine using only the dryer manufacturer s connection kit Any other installation method is not permitted Do not install the machine in a washer dryer stack unless the dryer manufacturer offers a suitable connection kit Do not install devices from different manufacturers and with different depths and...

Страница 7: ...nts CAUTION Danger of cuts Sharp edges on the device can cause cuts when touched Do not touch the device on sharp edges Use protective gloves when installing and transporting the device 1 5 Safe Use WARNING DANGER OF ELECTRIC SHOCK A damaged device or a damaged power cord is dangerous Never operate a damaged device Never pull on the power cord to disconnect the device from the power supply Always ...

Страница 8: ...that the appliance door no longer closes WARNING CHOKING HAZARD Children can breathe in or swallow small parts and thereby choke Keep small parts away from children Do not let children play with small parts WARNING Danger of poisoning Detergents and care products can lead to poisoning if consumed In case of accidental ingestion seek medical advice Store detergents and care products out of the reac...

Страница 9: ...ontact with eyes or skin may cause irritation In case of contact with detergents or care products rinse eyes or skin thoroughly with clear water In case of accidental ingestion seek medical advice Store detergents and care products out of the reach of children 1 6 Safe cleaning and maintenance When cleaning and maintaining the device observe the safety instructions WARNING DANGER OF ELECTRIC SHOCK...

Страница 10: ...the device WARNING Risk of injury The use of non original spare parts and original accessories is dangerous Only use original spare parts and original accessories from the manufacturer WARNING Danger of poisoning Toxic fumes can be produced when using cleaning agents containing solvents Do not use cleaning agents containing solvents 10 ...

Страница 11: ... that have never been used Operation with dirty water or water that is too hot can lead to property damage and damage to the device Only operate the device with cold tap water 2 Avoid property damage the Follow these instructions to avoid property damage and damage to the device ATTENTION Incorrect dosing of fabric softeners detergents care products and cleaning agents can impair the function of t...

Страница 12: ...mental protection and Save up Set the maximum spin speed if the laundry is then to be dried in the tumble dryer 3 1 Dispose of packaging The packaging materials are environmentally friendly and recyclable Dispose of the individual components separately according to type aDryer laundry shortens the program duration during drying and reduces energy consumption The higher the spin speed the lower the...

Страница 13: ...ion in the device can lead to property damage and damage to the device Remove these items and the supplied accessories from the drum before operation A notice The device was tested at the factory to ensure it is working properly Water stains may remain in the device The stains disappear after the first wash The delivery consists of Washing machine accompanying documents transport locks Remove tran...

Страница 14: ...k of frost or outdoors If the device is tilted more than 40 residual water in the device may leak and cause property damage Tilt the device carefully Transport the device in an upright position On a wall No hoses and mains final line between wall and device jam 4 4 Remove transport locks location base requirements The device is secured for transport with transport locks on the back of the device T...

Страница 15: ...he bracket 4 5 Connecting the device 4 Remove the 4 sleeves water inlet hose connect A notice Make sure that you connect the device to a water supply with a safety device against drinking water contamination through backflow according to DIN EN 1717 The connection valves water taps provided for this purpose are equipped with this safety device if the house is properly installed 15 ...

Страница 16: ... hose to the tap 26 4 mm 3 4 plastic pipe with rubber sleeve or gully the water running hose with a manifold page 30fix and secure 3 Open the tap carefully and check whether the connection points are tight Connection types water drainage The information will help you to connect this device to the water drain ATTENTION When pumping out the water drain hose is under pressure and can detach from the ...

Страница 17: ...ecting the device electrically 2 To align the device turn the device feet Check alignment with a spirit level A notice Your domestic electrical installation for this device must comply with local legal and safety regulations and should include an earth leakage circuit breaker 1 Plug the mains plug of the device s power cord into a socket near the device The connection data of the device can be fou...

Страница 18: ...shape 1 maintenance hatch of the caustic pump Se e 37 p it e 7 transport locks page 14 2 door 5 2 Detergent drawer 3 detergent drawer page 18 cH A notice Observe the manufacturer s information on Ver Dosage of the wash average and the information in the program descriptions programs page 26 4 we With tion and tel and care control panel page 19 e 5 water blue hose page 16 f c 6 mains connection ssl...

Страница 19: ...er 3 Compartment I Detergent for the prewash 1 2 3 5 3 Control panel You can use the control panel to set all the functions of your device and receive information about the operating status 2 3 4 1 1 4 1 programs page 26 selector page 31 2 program 3 display page 21 keys page 24 4 19 ...

Страница 20: ...ing use only half the amount of detergent recommended by the detergent manufacturer for light soiling Do not use wool detergent or mild detergent 2 Close the door 3 Pull out the detergent drawer 4 Fill about 1 liter of tap water into chamber II 6 Push in the detergent drawer 7 To start the program click Start Reloadto press aThe display shows the remaining program duration aThe display shows after...

Страница 21: ...remaining program time 10 9 0kg1 1 Done in time Buttons page 24 load recommendation missing Maximum load for the set program in kg 1400 spin speed Set spin speed in rpm Buttons page 24 without spinning only draining 90 temperature Set temperature in C Buttons page 24 cold Start pause Start cancel or pause lights up The program is running and can be canceled or paused Flashes The program can be sta...

Страница 22: ...ed time washing enabled Buttons page 24 blood grass red wine Edible fat oil The stain type is activated The stain type is activated The stain type is activated The stain type is activated reminder trom mel cleaning flashes drum dirty Run the Clean drum program to clean and care for the drum and the tub Clean the drum page 36 voltage con troll system Flashes The automatic voltage control system det...

Страница 23: ...tion lights up The door is locked and can not be opened flashes the door is not closed off The door is unlocked and can be be opened water tap mistake No water pressure The water pressure is too low E 35 101 1example Error code error indication signal 23 ...

Страница 24: ... the end of the program The duration of the program is already included in the set number of hours After the program has started the program duration is displayed Temp C Sling 90ºC 1400 rpm Adjust the temperature in C Adjust spin speed or disable spin With the selection the water is pumped out and the spin cycle is deactivated The laundry stays wet in the drum 3 sec Child backup 3 sec activate dea...

Страница 25: ...n More information activate deactivate Activate or deactivate wrinkle reduced washing The spin cycle and spin speed are adjusted to reduce creases in the laundry The laundry is so damp after washing that it hangs on the clothesline 25 ...

Страница 26: ...e washed together The washing effect corresponds to the best possible washing effect class according to the legal requirements For this programme the washing temperature is automatically adjusted depending on the load in order to achieve optimal energy efficiency with the best possible washing effect The washing temperature cannot be changed Program setting A notice The temperature cannot be set i...

Страница 27: ...moves the textiles particularly gently with long pauses Use a wool detergent Program setting max 40 C max 800 rpm 2 0 Wash Rinse followed by spinning and pump out the water Program setting max 1400 rpm spin off pump Spin and drain water If you only want to pump out the water activate The laundry is not spun Program setting max 1400 rpm Hygiene Plus Wash hard wearing textiles made of cotton linen a...

Страница 28: ... use fabric softener 2 5 A notice To avoid excessive suds roll up the item and remove air from the laundry before washing Program setting max 60 C max 1200 rpm Easy care plus Dark and colour intensive textiles made of cotton and easy care textiles e g B Wash jeans Wash the laundry inside out Use liquid detergent Program setting max 40 C max 1200 rpm 4 0 clean drum gene Cleaning and maintaining the...

Страница 29: ...ong time the drum cleaning indicator flashes as a reminder Extra short 15 30 Wash textiles made of cotton synthetics and blended fabrics Short program for lightly soiled small batches of laundry The duration of the program is approx 30 minutes If you want to shorten the program duration to 15 minutes activate SpeedPerfect The maximum load is reduced to 2 0 kg Program setting max 40 C max 1200 rpm ...

Страница 30: ...hose liquid detergent sentence liquid detergent ate pedestal Raise the unit for easy loading and unloading can connection valve Connection valve as a safety device against backflow of water in the mains 10015611 11 laundry 11 1 Prepare laundry ATTENTION Objects left in the laundry can damage the laundry and the drum Before operation remove all objects from the pockets of the laundry A notice Furth...

Страница 31: ...d detergent no different liquid mix detergent no detergent and fabric softener let s mix no superimposed and heavily use thick products Use dyes sparingly Salt can attack stainless steel no decolorizing agents in the device turn around B 1 s ervice 3 basic service service A notice Further information can be found in the digital user manual by scanning the QR code in the table of contents or at www...

Страница 32: ...oad of the programs programs page 26 Precondition The laundry is prepared Laundry page 30 1 Open the door Make sure the drum is empty 2 Put the laundry in the drum 3 Close the door 4 Insert the detergent drawer Make sure no laundry is caught in the door 13 6 Use dosing aid for liquid detergent 13 5 Use dosing aid for liquid detergent You can use a dosing aid in the detergent drawer to measure out ...

Страница 33: ...n used for washing 4 Push in the detergent drawer 1 Start the program 2 To pause the program open after about 10 minutesStart Reloadto press 13 7 Fill in detergent and care products 3 To continue the program after the desired soaking timeStart Reload to press Hints Use the dosing aid for liquid Do not use vinegar detergent with gel type detergents washing powder activated prewash or Ready in time ...

Страница 34: ... programWash If the water level is high start the programSling or select a suitable pumping program programs page 26 14 Child Lock Secure your device against accidental use of the controls 3 Remove the laundry page 34 14 1 Activating child safety 13 12 Remove laundry On both keys 3 secpress for about 3 seconds 1 Open the appliance door 2 Remove the laundry aThe display shows aThe controls are lock...

Страница 35: ...nd signal 2 0 off 1 quiet 2 medium 3 loud 4 very noisy Adjust the volume of the signal after the end of the programme key signal 3 0 off 1 quiet 2 medium 3 loud 4 very noisy Adjust the volume of the signal when selecting the keys drum cleaning remembrance tion 4 on OFF Enable or disable the drum cleaning reminder program counter ler 5 421 Display the number of completed programs 1example 35 ...

Страница 36: ...n 2 The programClean drum carry out without washing with heavy duty powder detergent aThe display shows the current Value 16 2 Clean the detergent drawer 3 Set the program selector to the desired position Overview of the basic settings page 35 1 Pull out the detergent drawer 4 To change the value clickCompleted into press 2 Push down the insert and remove the detergent drawer 5 To save the change ...

Страница 37: ...brush and dry 7 Push in the detergent drawer 16 3 Clean the drain pump Clean the drain pump in the event of faults e g B in case of blockages or rattling noises Empty the drain pump 1 Turn off the tap 2 Turn off the device 3 Disconnect the power plug of the device from the mains 4 Open and remove the maintenance flap 5 Insert the insert and snap into place 1 2 37 ...

Страница 38: ...pening 7 CAUTION Danger of scalding The suds get hot when washing at high temperatures Do not touch the hot suds To let the suds drain into the container pull off the cap 6 Remove the drain hose from the holder 8th Press the cap on 9 Clamp the drain hose in the holder 38 ...

Страница 39: ...contamination can cause the filter insert to get stuck in the pump housing Loosen dirt and remove filter insert 5 Screw the pump cover on as far as it will go 90 2 Clean the interior the threads of the pump cover and the pump housing The handle of the pump cover must be vertical 6 Insert and close the maintenance flap 2 The pump cover consists of two components that can be disassembled for cleanin...

Страница 40: ... detergent from flowing down the drain the next time you wash pumpingthrough after you have drained the drain pump 1 Open the faucet 2 Plug in the power cord 3 Turn on the device 4 Fill one liter of water into chamber II 5 Choose a suitable pumping program programs page 26 40 ...

Страница 41: ...gy saving mode is active Press any key aThe display lights up again E 36 10 Drain pipe or water drain hose is clogged Clean the drain pipe and water drain hose Drain pipe or water drain hose is kinked or pinched Make sure the drain pipe and water drain hose are not kinked or pinched Drain pump is clogged Cleaning the drain pump page 37 Water drain hose is connected too high Mount the water drain h...

Страница 42: ...ing E 30 10 and or Water pressure is low No fix possible Filters in the water inlet are clogged Clean the filters in the water inlet Water tap is closed Open the faucet Water inlet hose is kinked or pinched Make sure the water inlet hose is not kinked or pinched Water level measurement system defective A notice With the error message the device starts a pumping process 1 First wait about 5 minutes...

Страница 43: ...or 4 Press to start the programStart Reload All other error codes of malfunction Call customer service Customer Service page 51 E 30 20 Solenoid valve defective Call customer service Customer Service page 51 Detergent dosage is too high For the next wash cycle with the same load reduce the amount of detergent Added additional water Do not add additional water to the device during operation device ...

Страница 44: ...art Reload Door cannot be opened temperature is too high Wait for the temperature to drop Cancel program page 34 Water level is too high Choose a suitable pumping program programs page 26 Power failure Open the door with the emergency release Emergency release page 50 suds will not pumped out Drain pipe or water drain hose is clogged Clean the drain pipe and water drain hose Drain pipe or water dr...

Страница 45: ...e vertical Water doesn t run in Detergent will not washed in Start Reloadwas not pressed PressStart Reload Filters in the water inlet are clogged Clean the filters in the water inlet Water tap is closed Open the faucet Water inlet hose is kinked or pinched Make sure the water inlet hose is not kinked or pinched Repeated fling Imbalance control system compensates for imbalance by distributing the l...

Страница 46: ...s clogged Cleaning the detergent drawer page 36 vibration and movement the appliance during spinning Device is not aligned correctly Align device page 17 Device feet are not fixed Fix the device feet Align device page 17 Transport locks are not removed Remove transport locks page 14 drum turns Water doesn t run in Load detection is active No error no action necessary A notice The load detection ca...

Страница 47: ...stem stopped spinning due to uneven laundry distribution Redistribute the laundry in the drum A notice Put large and small items of laundry together in the drum Items of laundry of different sizes spread out better when spinning Start the programSling rushing zi hissing sound Water is flushed into the detergent drawer under pressure No error normal operating noise Loud noises during end of skiddin...

Страница 48: ...y lending The laundry is too wet too damp Low spin speed is set Set a higher spin speed for the next wash cycle Start the programSling Easy ironis activated Select suitable programs for the type of fabric Drain pipe or water drain hose is clogged Clean the drain pipe and water drain hose Drain pipe or water drain hose is kinked or pinched Make sure the drain pipe and water drain hose are not kinke...

Страница 49: ...the laundry Brush the laundry after washing and drying at the water inlet hose running water out Water inlet hose is not correctly firmly connected 1 Connect the water inlet hose correctly Connecting the water inlet hose page 15 2 Tighten the screw connection at the water outlet hose running water out Water drain hose is damaged Replace the damaged water drain hose Water drain hose is not properly...

Страница 50: ...the 4 cover caps with a screwdriver aThe door lock is unlocked 2 Insert the maintenance flap and snap it into place Save the top caps 3 Close the maintenance flap 2 Install the 4 transport locks Use the description as a guide Remove transport locks page 14and proceed in reverse order 18 transport storage and disposal 18 1 Disassemble the device 18 3 Put the device into operation again A notice Fur...

Страница 51: ...ry can be obtained from our customer service your dealer or on our website If you contact customer service you will need the product number E Nr and the production number FD of your device Customer Service contact details can be found in the attached Customer Service Directory or on our website 1 Pull out the mains plug of the mains connection cable 2 Cut through the power cord 3 Dispose of the de...

Страница 52: ... 52 00 50 00 cotton le 20 C cotton down to 40 C 9 0 9 0 9 0 3 44 1 290 1 750 1 330 98 0 98 0 110 0 44 1400 50 00 50 00 50 00 cotton le 60 C 3 44 60 1400 cotton le 40 C prewash 4 14 44 1400 Care easy 40 C 4 0 4 0 2 0 2 37 0 800 0 640 0 300 61 0 44 0 48 0 44 1200 30 00 53 00 26 00 Quickly Mix 40 C 1 05 42 1400 Wool 30 0 41 29 800 C 1Actual values may be affected by water pressure hardness and inlet ...

Страница 53: ...ssure At least 100kPa 1 bar Maximum 1000kPa 10 bars length of water inflow hoses 150 cm length of water drain hoses 150 cm length of the net connecting cable 160 cm You can find more information about your model on the internet at https eprel ec europa eu 1 This web address links to the official EU product database EPREL Please then follow the instructions for the model search The model identifier...

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Страница 56: ... com service Contact data of all countries are listed in the attached service directory BSH Hausgeräte GmbH Carl Wery Strasse 34 81739 Munich GERMANY www bosch home com A Bosch Company 9001607614 9001607614 020422 en ...

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