en
Customer service
34
Malfunction table
If your meal is not successful, please refer to section
.
We have tested the recipe for you in our cooking studio
. Here,
you will find useful cooking tips and tricks for cooking,
baking and roasting.
:
Warning – Risk of electric shock!
Repairs that are not carried out properly are dangerous.
Repairs must only be performed by one of our after-
sales service technicians.
Replacing the bulb in the top of the cooking
compartment
If the cooking compartment light bulb fails, it must be
replaced. Heat-resistant, 25 watt, 230 V halogen bulbs
are available from the after-sales service or specialist
retailers.
When handling the halogen bulb, use a dry cloth. This
will increase the service life of the bulb. Only use these
bulbs.
:
Warning – Risk of electric shock!
When replacing the cooking compartment bulb, the
bulb socket contacts are live. Before replacing the bulb,
unplug the appliance from the mains or switch off the
circuit breaker in the fuse box.
:
Warning – Risk of burns!
The appliance becomes very hot. Never touch the
interior surfaces of the cooking compartment or the
heating elements. Always allow the appliance to cool
down. Keep children at a safe distance.
1.
Place a tea towel in the cold cooking compartment
to prevent damage.
2.
Turn the glass cover anti-clockwise to remove it
(figure
!
).
3.
Pull out the bulb – do not turn it (figure
"
).
Insert the new bulb, making sure that the pins are in
the correct position. Push the bulb in firmly.
4.
Screw the glass cover back on.
Depending on the appliance model, the glass cover
may have a sealing ring. If the glass cover has a
sealing ring, put it back in place before screwing the
cover back on.
5.
Remove the tea towel and switch on the circuit
breaker.
4
Customer service
Customer service
Our after-sales service is there for you if your appliance
needs to be repaired. We will always find an
appropriate solution, also in order to avoid after-sales
personnel having to make unnecessary visits.
E number and FD number
When calling us, please give the product number (E
no.) and the production number (FD no.) so that we can
provide you with the correct advice. The rating plate
containing these numbers is found on the side of the
oven door. To save time, you can make a note of the
number of your appliance and the telephone number of
the after-sales service in the space below, should it be
required.
Please note that there will be a fee for a visit by a
service technician in the event of a malfunction, even
during the warranty period.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You
can therefore be sure that the repair is carried out by
trained service technicians who carry original spare
parts for your appliances.
Malfunction
Possible cause Remedy/information
The oven does
not work.
The circuit
breaker is defec-
tive.
Look in the fuse box to see if
the circuit breaker is defective.
Power cut.
Check whether the kitchen light
and other kitchen appliances
are working.
Oven not hot.
Dust on the con-
tacts.
Turn the control knobs several
times to the left and right.
2
1
E no.
FD no.
After-sales service
O
GB
0344 892 8979
Calls charged at local or mobile rate.
IE
01450 2655
0.03 € per minute at peak. Off peak 0.0088 €
per minute.
