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Section IX: Troubleshooting
Although service and repair of the ART-SP2 system should be performed by Bonart personnel, the
following are some basic trouble shooting procedures that will help save you time and avoid
making service calls. Generally, check all lines and connections to and from the system. A loose
plug or connection will often create problems.
9-A Troubleshooting Guide
PROBLEM
POSSIBLE CAUSE
SOLUTION
The device does not
turn on when the
switch is in the
“ON” position.
The power cord is not
plugged in.
The unit may be defective
Check your connection to the outlet and
the unit.
The device is turned
on but does not
vibrate when you
press the foot switch.
Tip is worn out or is not
secured properly
Check that the tip is not worn out and
ensure that it has been properly secured
to the hand piece with included tip
wrench.
Replace the tip if old or damaged.
The device is turned
on but does not
produce water when
you press the foot
switch.
The water supply is not
connected to the unit
properly.
Check your water supply for sufficient
flow, and ensure that the water tube is
properly secured to the back of the unit.
The filter may be clogged
Clean or replace the filter
The foot switch may be
broken/defective
[NOTE: only applies if
there is no vibration as well]
Reposition the foot switch and cable to
see if there might be a short in the wire.
Replace footswitch if necessary.
Insufficient
vibration/oscillation.
The tip may be old, worn-out,
or not properly inserted.
Check the tip for wear and tear, and
ensure that it is properly inserted by
using the included tip wrench.
Replace the tip if it is old or damaged
The power setting is too low.
Turn the power dial to a higher setting.
Insufficient Water
pressure.
The filter may be clogged.
Replace the filter screen or the filter
itself.
The pressure from the water
supply source may be too
low.
Check water pressure of the water
supply source is between 25 and 60
PSI.
9-B Technical Support
For technical support and repairs in the U.S., call 626-600-5330, Monday through Friday, 9:00
AM to 5:00 PM (Pacific Time). For other areas, contact your local Bonart representative.
