BLiss tuBs
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© 2015 - 2017 Bliss Walk-in Bathtubs. All Rights Reserved.
aPPenDix F: trouBLeshootinG GuiDe
DanGer...
ALWAYS TURN OFF POWER AT MAIN ELECTRICAL SERVICE PANEL WHEN
SERVICING THE WALK-IN BATHTUB.
caution...
ALWAYS TURN OFF WATER SUPPLY BEFORE SERVICING THE WALK-IN BATHTUB.
ProBLeM
PotentiaL cause
soLutions
Faucet set
Handspray is weak/
no flow
Clog at handspray
Remove handspray/clear debris/retest
Clog in diverter
Clean out stem/diverter body/retest
Backflow preventer in wrong location
Bellevue (next to handspray); Montage (near diverter)
Low pressure in house
Make sure main shut off is open completely
Wall shut off valves not fully open
Open wall supply valves
No flow at all from
spout/handspray
Wall supply valves are closed
Open wall supply valves
Diverter has plastic half moon flow
diverter installed backwards
Take apart diverter stem/re-position part
Water is not completely
diverted
Handle not completely turned
Test diverter handle in full left to right range of motion
Trim handle not properly installed
Check handle position to allow for full 180º range of
motion
Diverter stem is clogged
Remove stem/clean diverter body/retest
Water leak near
diverter on tub deck
Stem not tightened enough in
diverter
Tighten diverter stem to diverter body
Water leak near valve
on tub deck
Hot/cold cartridge not tight enough
in valve body
Tighten cartridge in valve body
Water leaking from
handspray connection
Missing gasket in between hose and
handspray
Install gasket and retest
Teflon tape was not used on threads Install teflon tape on threads and retest
Fine crack in plastic threads on
handspray
Replace handspray
Water leaking from
handspray flex hose
Flex hose damaged inside
Replace flex hose
Diverter valve trim spins Broken stem/shaft
Replace stem/shaft.
Locking nuts not adequately
tightened
Remove trim and tighten locking nuts
Hot/cold valve or spout
trim turns more than 90º
Locking nuts not adequately
tightened
Remove trim and tighten locking nuts
Door/hanDLe
Leaky door
Door handle not completely shut
Engage handle fully/retest
Dirty door seal/dirty door jamb
Wipe seal/wipe jamb/retest
Door seal ripped/torn/damaged
Replace door seal
Tub not level/plumb
Make sure tub is level front to back and side to side
All six feet are not touching the
ground
Make sure all six feet are on ground and secure
Door not sealing/not shut tight
enough
Look for daylight through seal/tighten handle/retest
extension Kit
Extension kit doesn't fit
properly
They are rough fit/usually need some
adjustment
Installer can grind or cut to make fit/seal with silicone
Drain sYsteM
Loose hand control
Set screw not tight enough
Gently tighten set screw with 8mm box wrench/pliers
