BLiss tuBs
save these instructions
4
© 2015 - 2017 Bliss Walk-in Bathtubs. All Rights Reserved.
iMPortant...
INSTALLATIONS SHOULD BE PERFORMED ONLY BY A LICENSED CONTRACTOR.
BLISS TUBS DOES NOT WARRANTY THE INSTALLATION OF ANY OF ITS PRODUCTS. FOR MORE
INFORMATION REGARDING BLISS TUBS 10 YEAR LIMITED WARRANTY SEE APPENDIX A (PAGE 22).
receivinG the tuB
It is the consignee’s sole responsibility to ensure that the shipment is complete and undamaged prior to signing
for the shipment or releasing the driver. Bliss Tubs will not be liable for the cost of repairing damage to the
tub, replacing missing product or for any related freight or parcel shipping costs if the required inspection and
reporting steps are not followed. However, if there is any freight damage discovered after the initial delivery or
terminal pickup, Bliss Tubs will help to facilitate the repair of the product.
common exterior signs of shipping Damage
•
Excess splintering of the pallet or missing pallet supports
•
Missing edge protectors or straps
•
Gashes, impressions, dents, holes, or excess packing tape
on the cardboard packaging
initial inspection
1.
Remove the straps and carefully lift off the box top. Do not cut the packaging open! Doing so may scratch the
fiberglass surface and in the unfortunate event that the tub is damaged and the freight needs to be retained
by the driver/terminal, you will have to use that same box to send it back.
2. Carefully inspect the entirety of the gel-coat surface for cracks, spidering, gouges, etc.
3. Next, carefully inspect the stainless steel frame for dents, bent sections, gouges, or separation from the
fiberglass joint supports.
4. Next, carefully inspect the massage systems to ensure no damage has occurred to the integrated plumbing
or air lines.
5.
Finally, find the shipment’s packing list and confirm that each item listed there is present and accounted for
(please note that the extension panel is often compact enough to fit underneath the tub and may be difficult
to see).
iMPortant... Damage Procedure
In the rare event of damage, no matter whether the tub is being delivered to a business/residence
or being held at the destination terminal, please follow the procedure listed below:
1. Call the Bliss Tubs customer service line at
(800) 398-9639
immediately to inform us of the
damage. Await instructions from a Bliss Tubs representative.
2. If instructed to refuse the tub by Bliss Tubs, on the original freight bill, clearly notate “REFUSED
DUE TO DAMAGE”, notate the specific damage to the tub, and sign & print your name and the
date next to your notes.
3. If possible, take photos of the tub and clear pictures of the damage. Send these and a copy of
the freight bill to Bliss Tubs as soon as possible.
4. After speaking with Bliss Tubs, leave the pallet in the driver’s/terminal’s custody to be returned to
Bliss Tubs.
Pre-instaLLation
Call Bliss Tubs Immediately!
