BLiss tuBs
save these instructions
39
© 2015 - 2017 Bliss Walk-in Bathtubs. All Rights Reserved.
ProBLeM
PotentiaL cause
soLutions
Drain sYsteM (cont.)
Tub drains slowly/not
at all
Stopper height adjusted too low
Remove stopper/back out screw a little/tighten nut/
retest, if still not coming up enough then re-adjust
Home plumbing backed up/clogged
Remove stopper/test drain, if slow call plumber
Stopper won't come up Screw/nut adjusted too low
Back stopper screw out/retest/tighten nut
Hand control not properly engaged
Check set screw on shaft - must be tight and in groove
Door drain doesn't take
water
Cap is on too tight
Loosen cap by turning counter clockwise
Door drain is installled too high
Make sure hose stays below drain height
GeneraL
Hot water runs out
before tub is full
Home water heater is too small for
temperature needs
Evaluate water heater size upgrade or replacement
Home water heater’s thermostat is
set too low
Try turning thermostat up higher/make sure water isn’t
too hot in the rest of the house
Thermostatic mixing valve is set too
low (if equipped)
Turn up mix temperature on mixing valve
Can’t open access
panel
Need to use suction cup (provided in
Welcome Box)
Attach at top of panel/pull out and lift panel up
Humming noise coming
from tub
May be Ozone if installed
If very loud/open access panel/shift Ozone (teal green
box) away from panel
air sYsteM
Blower won’t turn on
Not pressing button hard enough
Aim for the “ON/OFF” button, try using a pencil eraser
No power to blower
Check GFCI outlet and circuit breaker
Bad CAT 5 cable connection / bad
CAT 5 cable
Check both ends are plugged in / test a different cable
Blower won’t turn off
Not pressing button hard enough
Aim for the “ON/OFF” button, try using a pencil eraser
Bad CAT 5 cable connection / bad
CAT 5 cable
Check both ends are plugged in / test a different cable
Blower comes on
randomly
May be normal purge cycle
Automatic purge comes on 20 minutes after bathing,
pressing button delays for another 20 minutes. Let
minute purge completely finish
Water got into electrical connections Causes odd behavior. Unplug/let dry completely/retest
Cold air coming out of
jets
Pressure change cooling effect of jet User with sensitive skin: move further from air jet
Overall water temperature too cold
Hotter water in tub will lessen cooling effect
hYDro sYsteM
Hydro pump won’t
come on
Not pressing button hard enough
Aim for the “ON/OFF” button, try using a pencil eraser
No power to pump
Check GFCI outlet / check circuit breaker
Bad CAT 5 cable connection / bad
CAT 5 cable
Check both ends are plugged in / test a different cable
TMS box or pump not plugged in
Pump plugs into control box, box plugs into wall outlet
Water sprays
everywhere
Water level is too low
Fill tub with water above highest jet
Hydro jets have uneven
pressure
Some jets may be closed / closed
partially
Turn jet to open or close
Gunk coming out of jets Needs cleaning / not used often
enough
Run tub with Sea Klear Spa System Flush or comparable
cleaning product
Back jets are too strong Lower jets may be closed / sensitive
user
Adjust back jets down in pressure by turning/opening
others
aPPenDix F: trouBLeshootinG GuiDe
