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Black Box ServSwitch Wizard Pro SW644A, Руководство пользователя

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43

CHAPTER 6: Troubleshoting

6. Troubleshooting

6.1 Things To Try

This section suggests possible answers for a number of problems that people
sometimes encounter when trying to operate the ServSwitch Wizard Pro. If the
suggested actions don’t solve your problem, or if you don’t see a listing for the 
type of trouble you’re having, contact Black Box Technical Support as described 
in 

Section 6.2

.

Problem:

Poor video quality with smearing, fuzziness, or rippling.

Possible Solution:

Use shielded or screened coaxial video cables to connect your devices to the
ServSwitch Wizard Pro.

Problem:

Your mouse does not move the cursor/pointer.

Possible Solutions:

If you move the mouse and the activity indicator (the dot on the 7-segment
display) does not flash, then the ServSwitch Wizard Pro is not receiving data from
the mouse. Check the mouse connection to the Switch; if it’s OK, try resetting the
mouse using the reset function (see 

Section 3.3

) or powering the Switch OFF and

then ON again. If you are attempting to connect the Switch to a CPU with a PS/2
mouse connection that has not been powered down, you will need to use the
mouse-restoration function F5 or F6 (see 

Section 5.9

).

Make sure that your software is configured to accept a Microsoft compatible

mouse of the type that you have connected (PS/2 or RS-232).

Make sure that (a) the mouse and computer were both connected to the

ServSwitch Wizard Pro before any part of the system was powered up, and (b) the
Switch was powered ON before the attached computer. If you’re not sure whether
this was the case, then (if it’s possible to do so) power everything down, make sure
all cable connections are correct and secure, power up the Switch, then power up
all attached computers.

Содержание ServSwitch Wizard Pro SW644A

Страница 1: ...ssory Should you require extra or replacement brackets and screws the rack mount Kit RMK19WP may be ordered as an accessory CUSTOMER SUPPORT INFORMATION Order toll free in the U S Call 877 877 BBOX outside U S call 724 746 5500 FREE technical support 24 hours a day 7 days a week In the US call 724 746 5500 or fax 724 746 0746 Mailing address Black Box Corporation 1000 Park Drive Lawrence PA 15055 ...

Страница 2: ...l 724 746 5500 or fax 724 746 0746 Mailing address Black Box Corporation 1000 Park Dr Lawrence PA 15055 1018 World Wide Web www blackbox com E mail info blackbox com Copyright 2000 Black Box Corporation All rights reserved Customer Support Information NOVEMBER 2006 ...

Страница 3: ...PCs and need an economical alternative to keeping two monitors keyboards and mice on your desk Or do you need to share dozens of computers including a mix of IBM PC RS 6000 Apple Macintosh Sun Microsystems and SGI compatibles among multiple users with different access levels Does your switch have to sit solidly on a worktable and use regular everyday cables Or does it have to be mounted in an equi...

Страница 4: ...000 Corporation Hewlett Packard is a registered trademark of Hewlett Packard IBM PC AT PS 2 RS 6000 and ThinkPad are registered trademarks and PC XT is a trademark of International Business Machines Corporation Logitech MouseMan and Pilot Mouse are trademarks of Logitech Inc Microsoft and Windows are registered trademarks and IntelliMouse is a trademark of Microsoft Corporation SGI is a registered...

Страница 5: ... cause interference in which case the user at his own expense will be required to take whatever measures may be necessary to correct the interference Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Shielded cables must be used with this equipment to maintain compliance with radio frequency energy emiss...

Страница 6: ...nterference will not occur in a particular installation If this equipment does cause interference to radio or television reception which can be determined by turning the equipment on and off the user is encouraged to correct the interference with one or more of the following measures a Reorient or relocate the receiving antenna b Increase the separation between the equipment and the receiver c Con...

Страница 7: ...ato eléctrico debe ser montado a la pared o al techo sólo como sea recomendado por el fabricante 8 Servicio El usuario no debe intentar dar servicio al equipo eléctrico más allá a lo descrito en las instrucciones de operación Todo otro servicio deberá ser referido a personal de servicio calificado 9 El aparato eléctrico debe ser situado de tal manera que su posición no interfiera su uso La colocac...

Страница 8: ...istir una antena externa deberá ser localizada lejos de las lineas de energia 16 El cable de corriente deberá ser desconectado del cuando el equipo no sea usado por un largo periodo de tiempo 17 Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u orificios de ventilación 18 Servicio por personal calificado deberá ser provisto cuando A El cable de pode...

Страница 9: ...Switch 18 4 Configuration 19 4 1 Configuring Your PCs 19 4 2 Configuring the ServSwitch Wizard Pro 20 4 2 1 Entering Configuration Mode 20 4 2 2 Setting the Screen Saver Timeout 21 4 2 3 Autoscanning Setting the Scan Mode and Pause Time 22 4 2 4 Setting the Cascade Query Code 23 4 2 5 Setting Mouse Mode Reporting and Mouse Switching 23 4 2 6 Setting the Hotkey Sequence 25 4 2 7 Viewing the Firmwar...

Страница 10: ...36 5 8 5 Exiting the Menu 36 5 8 6 Configuring the Menu 36 5 8 7 Summary of Keys Used by the Menu and Their Functions 37 5 9 Mouse Control 38 5 10 Re Enabling a Disconnected PS 2 Mouse 38 5 11 Hot Plugging Devices Into the ServSwitch Wizard Pro and Re Enabling Disconnected CPU PS 2 Mouse Ports 38 5 12 RS 232 Control 40 5 13 Cascading ServSwitch Wizard Pros 40 6 Troubleshooting 43 6 1 Things to Try...

Страница 11: ...us Data Format RS 232 8 data bits no parity 1 stop bit Data Rate RS 232 1200 bps Flow Control RS 232 None Maximum Distance 2 m 6 ft if interface powered or 10 m 32 8 ft if AC powered to any attached keyboard monitor and mouse 3 m 10 ft if interface powered or 30 m 100 ft if AC powered to any attached CPU or cascaded Switch unit 40 m 131 2 ft to an attached ServSwitch Duo Extender across Premium Ex...

Страница 12: ...ptional power supply PS649 not included Input 100 to 240 VAC at 50 to 60 Hz from utility power outlet through detachable power cord and IEC 320 male inlet to external transformer Output 5 VDC at up to 1 A Consumption 5 watts maximum MTBF 500 000 hours based on the historical reliability of similarly designed and manufactured products Maximum Altitude 10 000 ft 3048 m Temperature Tolerance 32 to 10...

Страница 13: ... product code PS649 is available Mixed PC AT and PS 2 keyboards and PS 2 and RS 232 mice supported as standard Can be cascaded to control hundreds of CPUs High resolution circuitry ensures the best possible video even over extended distances Password security prevents unauthorised use Optional Remote Control Module for convenient operation Channel switching through on screen display front panel pu...

Страница 14: ...d have received these components with your ServSwitch Wizard Pro The ServSwitch Wizard Pro itself 4 Stick on self adhesive rubber feet for desktop applications This manual If you didn t receive everything or if anything arrived damaged contact Black Box right away Here s what comes with the Switch s accessories when you order them The Remote Control Module KV6REM includes the module itself and Vel...

Страница 15: ...4 3 2 1 Display shows status and mouse keyboard data activity Attachment points for rackmount bracket Button for changing channels and entering configuration mode Control port monitor connector CPU port video connectors Control port Power connector Control port mouse connector Control port keyboard connector Expansion port for Remote Control Module and RS 232 control CPU ports 1 through 8 ports 5 ...

Страница 16: ...user serviceable parts but it does contain parts capable of delivering hazardous electric shocks do not attempt to dismantle it Plug the power adapter into a socket outlet close to the Switch Do not use the Switch s power adapter if its case becomes damaged cracked or broken or if you suspect that it is not operating properly If the Switch s power adapter stops working replace it with a manufactur...

Страница 17: ...use If you want to use the mouse to switch channels on the ServSwitch Wizard Pro you will need a three button mouse or an IntelliMouse The Switch supports other Internet mice compatible with the IntelliMouse fitted with a wheel or other scrolling control and sometimes additional buttons including the Logitech Pilot Mouse Logitech MouseMan Genius NetMouse and Genius NetMouse Pro All of the mouse co...

Страница 18: ... can plug the native cables into ServSwitch Duo User Extension Cable our product code EHN409 which comes in 10 foot 3 m and 30 foot 9 1 m lengths If you need to run even farther you can use a ServSwitch Duo Extender our product code KV6EXT with 130 ft 39 6 m Premium Extender Cable our product code KV6100 to connect the Switch to the keyboard mouse and monitor For more information about the Extende...

Страница 19: ...r b the keyboard mouse and monitor connectors respectively of the control port of the subsidiary Switch Any unused CPU port or control port connectors on the single master Switch can be left vacant Alternatively instead of three separate cables you can use our three in one ServSwitch Duo CPU Extension Cable our product code EHN408 whose design is shown in Figure 3 1 above This cable is available i...

Страница 20: ...h s 7 segment display as discussed in Section 5 1 If it shows the number 1 or the letter P the Switch will be able to operate using the power it s receiving from the CPUs but if it s blank or shows an o shape the Switch is not getting enough power from the CPUs and you ll have to either use the power supply or swap in shorter CPU cables If you are using the power supply Plug the power supply s out...

Страница 21: ...iguring your PCs Configure your PCs in the same way that you would if your keyboard mouse and monitor were all connected directly to your PCs but keep these things in mind The ServSwitch Wizard Pro emulates Microsoft compatible serial IntelliMouse and PS 2 mice so make sure that your PC software is configured for a Microsoft mouse of the correct type Refer to the list of supported drivers in Secti...

Страница 22: ... if you re using the optional power supply or power up one or more of the attached PCs if you re not using the Switch s power supply do not release the button until the ServSwitch Wizard Pro displays C to show that it is in configuration mode To enter configure mode while the ServSwitch Wizard Pro is running hold down the button for 5 seconds until the front panel display shows C In configuration ...

Страница 23: ...panel display will flash while the Switch is in screen saver mode If the switch is locked you will have to type in the password to unlock it and deactivate the screen saver otherwise simply typing at the keyboard or moving the mouse will restore the blanked monitor display Use the B command type B digit Enter to set how long the ServSwitch Wizard Pro waits for keyboard or mouse activity before act...

Страница 24: ...onitors are fitted with automatic power saver relays and will automatically blank their displays after a short time if the PC they re communicating with becomes idle If you are using such a monitor you should not use the Switch s L2 or L4 setting unless you can set the monitor s power saver timeout to an interval longer than the Switch s autoscan pause time see below because if the monitor keeps g...

Страница 25: ...t to use this feature particularly if it s going to conflict with mouse controlled application functions you can disable it by sending the U 2 U 3 or U 5 command If the third button on a three button mouse is being used to switch the ServSwitch Wizard Pro it won t be available for use with PC software although the wheel on an IntelliMouse can be used for both switching and software with no problem...

Страница 26: ...e U 4 or U 5 command to enable the IntelliMouse features U1 Channels are mouse switchable the Switch reports 2 button mouse to the attached PCs default U2 Channels are not mouse switchable the Switch reports 2 button mouse to the attached PCs U3 Channels are not mouse switchable the Switch reports 3 button mouse to the attached PCs U4 Channels are mouse switchable the Switch reports IntelliMouse t...

Страница 27: ...yboards where additional keys can be programmed to act as combinations of other keys Such keyboards are supplied with many Gateway computers If you program one of these spare keys to produce both hotkey keystrokes or if you program a set of these keys to produce the hotkey and channel number keystrokes you ll be able to select channels lock the Switch etc with as few as one or two keypresses H1 Ei...

Страница 28: ...F2 Display second digit of firmware version number F3 Display third digit of firmware version number F4 Reserved for future use F5 Restore PS 2 mouse function to the currently selected CPU s mouse port F6 Restore IntelliMouse function to the currently selected CPU s mouse port F7 Reserved for future use F8 Reset all configuration options to their factory default settings the Switch will briefly sh...

Страница 29: ... password F4 F R E D Home would be valid When you ve finished typing in your password press Enter to save it to the Switch s EEPROM This type of memory does not depend on active power or even a battery backup so it can persist indefinitely Don t worry if you type the password incorrectly you can always re enter it even if you ve exited and re entered configuration mode Of course if somebody locks ...

Страница 30: ...igure 5 1 below If the Switch is not receiving enough power the display will be blank or show o if the Switch can select CPU 1 the display will show 1 or if a password has been set the Switch will display P and remain locked until a valid password is entered For the meaning of this display after power up see Section 5 3 Figure 5 1 The front panel status display at power up DISPLAY SHOWS Blank Flas...

Страница 31: ... mode while the Switch is operating press the button and hold it down for 5 seconds until C appears on the Switch s front panel display An optional Remote Control Module RCM for short our product code KV6REM is also available for the ServSwitch Wizard Pro It s a small hand held component with a SELECT key that mimics the Switch s pushbutton and an identical copy of the Switch s front panel display...

Страница 32: ...ird illustration until a valid password has been typed to unlock the unit Lastly if the screen saver mode has been activated the channel number will flash Figure 5 2 The front panel status display during regular operation DISPLAY SHOWS Channel number 1 through 8 steadily lit As above with flashing dot in lower right hand corner Zero Alternately channel number and clockwise progression of lit segme...

Страница 33: ...2 mouse from the ServSwitch Wizard Pro will have no immediate effect but the PC will lose mouse function as soon as you plug the mouse back in RS 232 mice can usually be freely unplugged and replugged provided that one was connected when the operating system initially booted The ServSwitch Wizard Pro has a PS 2 mouse recovery system which allows you to disconnect and reconnect the shared mouse wit...

Страница 34: ...he main section of the keyboard not the number keys on the keypad the Switch will not recognize keypad numbers Use Hotkeys x where x is a number from one to four on the 4 port model or one to eight on the 8 port model to switch to the corresponding CPU channel If you try to select a channel with a higher number than the Switch has ports the Switch will ignore the command and pass it through to the...

Страница 35: ...rd while the Switch is locked you will have to press Enter to clear those characters so that they won t invalidate the password when you proceed to type it in Use Hotkeys Channel Address to select a CPU channel in a cascaded system see Section 5 11 The Channel Address is a series of one or two digit channel numbers that specify the path to follow to get from the master ServSwitch Duo ServSwitch Wi...

Страница 36: ... repeat as many times as necessary release Ctrl and Alt To select channel 7 on an 8 port subsidiary Switch connected to port 4 on a 4 port master Switch Press and hold Ctrl and Alt press and release 4 press and release 7 release Ctrl and Alt To select channel 13 on a subsidiary Switch connected to port 5 on an 8 port master Switch Press and hold Ctrl and Alt press and release 0 press and release 5...

Страница 37: ... press the Insert key This will cause a new Computer entry field to be inserted on the menu This is highlighted in red with a cursor to indicate the text entry position Type in a name up to 16 characters long you can use uppercase lowercase special and space characters When you re finished press Enter The red highlighted area now moves into the Port entry field and you can enter the port number fo...

Страница 38: ...computer name and port then press Enter to save your changes or Esc to abort them 5 6 4 SELECTING A COMPUTER ON THE MENU LIST With the menu visible on the screen highlight the computer to be selected using the up and down arrow keys and page up and page down keys as required Now press the Enter key to switch to the highlighted computer The ServSwitch Wizard Pro has an advanced connection confirmat...

Страница 39: ...Shift Delete edits the currently selected computer entry Enter confirms an addition change or deletion or selects a computer Esc aborts an addition change or deletion or quits the menu entirely the up arrow key scrolls one line up the menu the down arrow key scrolls one line down the menu PgUp the page up key moves to the top of the menu page or up 8 lines if the currently selected line is more th...

Страница 40: ...r configuration mode then releasing the button then pressing the button again while the display shows C When you do the Switch will perform a complete power off reset of the connected keyboard and mouse This function only resets the shared keyboard and mouse that are plugged into the control port it does not affect the status of any of the other ports on the Switch or of the CPU connections 5 9 Ho...

Страница 41: ...y mouse resolution settings but may not restore the speed or sensitivity of the mouse exactly as they were when the PC originally booted Type of mouse Driver type Probable Suggested system connected expected restoration at bootup data format command PS 2 PS 2 only PS 2 F5 PS 2 IntelliMouse PS 2 F5 IntelliMouse PS 2 only PS 2 F5 IntelliMouse IntelliMouse IntelliMouse F6 To restore lost mouse moveme...

Страница 42: ... cascade must be powered through a power supply and not from the keyboard interface This can be particularly useful where clusters of computers are located some distance from each other because each Switch unit acts as a kind of signal booster or repeater and can be as much as 100 feet 30 m away from the other Switches in the system To select channels in cascaded systems you will need to either se...

Страница 43: ...mples assuming that the hotkeys are the default combination of Ctrl Alt To switch to channel 5 of an 8 port Switch attached to channel 1 of your 4 port master Switch Press and hold Ctrl Alt press and release 1 press and release 5 release Ctrl Alt To switch to channel 13 of a 16 port Duo attached to channel 7 of your 8 port master Wizard Pro Press and hold Ctrl Alt press and release 0 press and rel...

Страница 44: ...SWITCH WIZARD PRO Figure 5 1 A typical cascade of two ServSwitch Wizard Pros ServSwitch Wizard Pro A first layer ServSwitch Wizard Pro B second layer 4 3 2 1 4 3 2 1 CPUs CPUs Shared Keyboard Mouse and Monitor ...

Страница 45: ... ServSwitch Wizard Pro is not receiving data from the mouse Check the mouse connection to the Switch if it s OK try resetting the mouse using the reset function see Section 3 3 or powering the Switch OFF and then ON again If you are attempting to connect the Switch to a CPU with a PS 2 mouse connection that has not been powered down you will need to use the mouse restoration function F5 or F6 see ...

Страница 46: ...using a Microsoft Logitech IBM Compaq or Hewlett Packard mouse instead Make sure that you are using a Microsoft compatible mouse driver on your PC Some drivers by other manufacturers can cause the mouse to use proprietary mouse data formats that the Switch doesn t support If you have unplugged and reconnected a mouse to the ServSwitch Wizard Pro make sure that you reset it see Section 5 8 or espec...

Страница 47: ...ss Escape or Enter or change the CPU channel by typing in your hotkey sequence followed by the channel number If you have any PCs in your ServSwitch Wizard Pro system that tend to do this you should be careful not to leave your user station idle with the menu on screen Problem Compaq MX11800 model integrated keyboard and mouse only The mouse consistently fails to boot when the Switch is connected ...

Страница 48: ...ding the nature and duration of the problem when the problem occurs the components involved in the problem that is what types of computers what type of keyboard brand of mouse make and model of monitor etc any particular application that when used appears to create the problem or make it worse the results of any testing you ve already done 6 3 Shipping and Packaging If you need to transport or shi...

Страница 49: ...ro to your peripherals to as much as 30 ft 9 1 m see Section 3 3 many keyboards and mice will operate at distances up to 65 ft 20 m but do not count on this A 2 Cabling ServSwitch Wizard Pro to PCs Video HD15 male to HD15 male wired as a standard VGA PC to monitor cable There are two types commonly available The better type which will carry video very well are constructed with coaxial cable cores ...

Страница 50: ...s such as the mouse strand of our CPU Extension Cables see Section 3 3 should be no longer than 10 ft 3 m if you re not using the optional power supply or 100 ft 30 5 m if you are If you are using a converter at the Switch end instead of the PC end and are running regular RS 232 cable this cable should not be longer than 10 ft 3 m if you re not using the optional power supply or 50 ft 15 2 m if yo...

Страница 51: ...3 4 5 6 1 2 3 4 5 6 7 8 9 6 pin mini DIN attaches to Switch or cable from Switch N C RLSD DCD RD KDAT TD SGND 5V KCLK 12V TD 12V DTR SGND DSR RTS CTS RI N C N C DB9 attaches to PC s serial port or cable to PC s serial port 1 2 2 3 4 4 3 5 6 6 5 Female Male 1 1 Male Female 5 6 9 5 1 9 6 ...

Страница 52: ... of the Switch to be flush with the front of the rack If your rack is too shallow for that however you can reverse the brackets and install the Switch so that it protrudes from the front of the rack as shown on the right 2 Match up the two holes in the Switch end of each Kit bracket with the two empty screwholes on the side of the Switch then fasten the bracket to the Switch with two of the screws...

Страница 53: ...from the use of the information contained herein The manufacturer reserves the right to change the specifications functions or circuitry of the product without notice The manufacturer cannot accept liability for damage due to misuse of the product or due to other circumstances outside the manufacturer s control And the manufacturer will not be responsible for any loss damage or injury arising dire...

Страница 54: ...NOTES ...

Страница 55: ...NOTES ...

Страница 56: ...NOTES ...

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