Black Box ServSwitch Octet KV1700, Руководство пользователя

Страница: 77 / 80

CHAPTER 9: TROUBLESHOOTING
75
9. Troubleshooting
9.1 Calling Black Box
If you determine that your ServSwitch Octet is malfunctioning, do not attempt to alter or
repair the unit. It ccontains no user-serviceable parts. Refer to the table on the following
page for Black Box Technical Support Information:
Before contacting Black Box Technical Support, make a record of the history of the
problem. We will be able to provide more efficient and accurate assistance if you have a
complete description, including:
•
the nature and duration of the problem;
• when the problem occurs;
• the components involved in the problem;
• any particular application that, when used, appears to create the problem or
make it worse; and
• the results of any testing you’ve already done.
9.2 Shipping and Packaging
If you need to transport or ship your ServSwitch Octet:
•
Package it carefully. We recommend that you use the original container.
• If you are shipping the ServSwitch Octet for repair, make sure you include its power
cord and the cables you are using with it. If you are returning the ServSwitch
Wireless Extender, make sure your include everything you received with it. Before
you ship, contact Black Box to get a Return Authorization (RA) number.