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Using the viewer window
The viewer window gives you the ability to view and control the ServSwitch CX
Quad IP and its host computer(s). Its operation is almost identical regardless of
whether you used the VNC viewer or your Web browser to display it.
The menu bar
The viewer window presents a menu bar similar to that shown below. Certain
items within the toolbar are displayed depending upon your access permissions
and/or the ServSwitch CX Quad IP configuration.
Ensures that the
mouse pointer
which you move
and the mouse
pointer on the
host system
are correctly
synchronized.
Determines the
optimum video and/or
mouse settings for the
currently selected host
computer. This button
will flash red when
a new host screen is
encountered. Click this
button when you first
visit a new screen.
Displays a menu
of options
concerning
keyboard, video
and mouse
operation.
Allows you
to choose
between
Shared and
Private access
modes.
Dialogue area
Indicates your username
and the host system that
you are currently viewing.
This area can also display
other messages.
This option is only
available to the
admin user and
provides access
to the main
configuration
menus.
(VNC viewer
only) Click the
VNC icon to
view the viewer
window options.
Click to access
the power
on/off options
for the current
host computer.
Click to
display a list
of computers.
Choose an
entry to
connect to
that host
computer.
When using the viewer window
What is the best screen resolution to use?
The best resolution for your computer is one that is larger than the screen of the host
computer that you are viewing. This will allow you to see everything without scrolling
around. Alternatively, the VNC viewer can be set to scale the image to fit your screen,
but remember that some pixel dithering effect will be seen when scaling is used.
How do I navigate around a larger screen?
If the screen that you are viewing has a larger resolution than your viewing window
you will need to scroll around to see all items. The viewer window allows you to
‘bump scroll’ (only in full screen mode). This means that when your mouse cursor
bumps against the edge of the screen, the screen image will scroll across automatically.
How do I escape from full screen mode?
Press the F8 button. This button is changeable but is most often set to F8.
Why is the
button flashing red?
This happens when a new host screen is viewed (that has not been viewed before).
Click the
button to perform an auto calibration for the screen and the mouse.
for important information about this feature.
How do I change between host computers?
You can either click the ‘Hosts’ button to select a host by name (see
or use hotkey presses to choose a host by its port number (see
).
How do I remove traces of moved items from the screen?
When you move an item or window across the screen, sometimes it can leave
unsightly trails. These are called
artifacts
and can be particularly prevalent when the
connection speed is low. To remove artifacts, click the ‘Controls’ button and select
the ‘Refresh screen’ option. See
.
How do I make the most of a slow connection?
The VNC viewer is slightly better suited to slower connections than the browser
viewer because it offers more options. Click the
button of the VNC viewer
when entering the ServSwitch CX Quad IP address during log on.
Adjust the Threshold setting
Ensure that the video
is set higher than the automatic setting
suggests. Tweak this setting manually to ensure the best setting.
Fewer colours
mode. The Very low option offers hardly any
improvement and looks a lot worse.
Rate limit mouse events
When selected, this mode greatly reduces the mouse movement data that are sent
to the host computer. When you move the local mouse, the remote cursor will catch
up roughly once per second.
Ctrl Alt Del
Sends the
Ctrl Alt Del
sequence
to the
current host
computer.
IMPORTANT: Optimal performance of the
ServSwitch CX Quad IP
is dependant
on the calibration of the video for each host computer. For this reason, if you
view an uncalibrated host, the unit will invoke an automatic calibration after a
pause of roughly twenty seconds.
If the video is not calibrated the unit can operate slower than expected and will
affect all users. If you experience a drop in performance on the VNC viewers, try
recalibrating your viewer as a first step. Click the Auto calibrate button or access
the
option from the ‘Controls’ button.
