Prepared by Monique Lania
21
Call Servicing Guide ProHeat Protech 7920F
Consumer states
no suction through the upholstery hose
but does have
suction at the floor.
Solution 1:
Are there any cracks in the upholstery hose?
Yes, refer to Authorized Service Centre
No, switch from ‘Floor cleaning’ to ‘Tools/Pretreat’. Problem solved
Yes
No
Yes
Switch SmartMix Switch to ‘normal’ and use machine
on concrete to suck up a quantity of clean water.
This should remove any debris obstructing the
diverter door. Is there suction through the upholstery
tool now?
Yes, problem solved
No, refer customer to an
Authorized Service Centre
Switch the diverter knob back and forth from
‘Floor Cleaning’ to ‘Tools or Pretreat’ a couple of
times. Does the diverter door click open and
closed properly?
Yes, the diverter door may be
broken. Refer customer to an
Authorised Service centre
No, proceed to
solution 2
Is there any debris stuck in the diverter door (grey oval shaped door inside clear
window to the left of diverter knob)?
No, is the diverter knob set to ‘Tools or Pretreat’?
Fill the Tank-in-Tank with clean tap water and fill the
SmartMix Bottle with tap water
