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Service Plans
Sequence offers an
Extended warranty Service Plan
, a
Calibration
Service Plan
, and two levels of
Performance Service Plans
for its
96 Channel Precision Series Pipettors. Under our Performance
Service Plans, manufacturer trained technicians will inspect, repair
and calibrate your 96 Channel Sequence Precision Series Pipettor,
and provide repair notes and “as left” certification. every calibration
is documented and follows standard laboratory quality control
traceability guidelines.
Choose the Service Plan that best fits your needs:
Plan A
—Extended Limited warranty Service Plan
Provides an additional one, two or three year extension to the
pipettor’s standard two year limited warranty. See standard
limited warranty terms, conditions and limitations on page 1.
See the following page for shipment information. the limited
warranty extension must commence immediately after the end
of a prior warranty period. if it does not, please call for pricing.
Plan B
—Certification/Calibration Service Plan
the
Calibration Service Plan
is a one, two, or three year plan that
provides a re-certification of the pipettor’s accuracy and precision,
and, if necessary, recalibration to a standard that is equal to or
better than the original manufacturer’s specifications. Calibration
is performed using photometry and includes a 3-3 “as left”
certificate of performance for accuracy and precision at 20 and
250 uL. the “3-3 as Left” certification indicates that the instrument
was calibrated by dispensing sample fluid into three 96 well
plates at 20 uL and three more at 250 uL. the results of the three
calibration tests are averaged at each volume with respective
accuracy and precision calculated and documented on a
Certificate of Performance
, which you will find in the Service
Plans manual. Additional details of the calibration can be provided
upon request. See below for shipment information. if pipettor
calibration cannot be achieved due to worn, damaged or
malfunctioning parts that are not covered by warranty, a
technician will call with a repair estimate.
Plan c
—Performance Assurance Service Plan
the
Performance Assurance Service Plan
is a one year plan
that provides the calibration and certification described in the
Calibration Service Plan
above. the
Performance Assurance
Service Plan
also provides a full refurbishment of the pipetting
Head Assembly
or installation of a refurbished pipetting
Head