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Troubleshooting
Failures
11-6
TEMPO
®
Reading Station
User’s Manual
Problems Possible
cause
Recovery procedure
TEMPO
®
should be restarted.
Shut down and restart the
TEMPO
®
system (hardware
and instruments).
If the connection with the
TEMPO
®
Reader
. Is still not
working, call bioMérieux
®
or
your local bioMérieux
®
representative.
Access to the server is in
progress.
Wait until connection to the
server has been achieved.
The computer which has the
server has not been started.
Start the computer which has
the server.
When the
TEMPO
®
applications
are started, a message is displayed
indicating that the server is not
available and that another attempt
to access the server will be made in
a few seconds.
Others. Call
bioMérieux
®
or your local
bioMérieux
®
representative.
A message is displayed indicating
that an unexpected error has
occurred.
Note down the message and call bioMérieux
®
or your local
bioMérieux
®
representative.
The
TEMPO
®
Prep
application
displays a message indicating that
the server has been shut down and
that the program must be shut
down.
The automatic backup has just
started.
Shut down and restart the
TEMPO
®
Prep
application. Wait
until the backup is completed.
If connection with the server is
still not available after the
backup, call bioMérieux
®
or your
local bioMérieux
®
representative.
The card has been placed
upside down on the rack.
Reposition the card correctly on
the rack, prepare a rack for
reading and perform a new
reading (see Preparing a rack
for reading on page 5-43).
The barcode is unreadable.
Prepare a rack for reading, enter
the barcode and perform a new
reading (see Preparing a rack
for reading on page 5-43).
The
TEMPO
®
Read
software
displays the message "Unreadable
barcode".
Others. Call
bioMérieux
®
or your local
bioMérieux
®
representative.
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Страница 119: ...Export backup archiving and audit trail browsing Backup 6 7 8 9 10 TEMPO Reading Station User s Manual 6 9 monthly ...
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Страница 255: ...TEMPO Reading Station User s Manual NOTES 1 Notes ...
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Страница 258: ...The logo is a registered and protected trademark of bioMérieux sa or one of its subsidiaries ...