ASSURANCE
GDS®
PPMX
USER
MANUAL
29
Appendix
B
Before
You
Call
Us
BioControl
Systems
Technical
Services
will
be
able
to
serve
you
more
efficiently
if
you
have
the
following
information
on
hand:
•
Serial
number
of
the
instrument(s)
involved:
o
The
serial
number
for
the
PPMX
is
located
on
the
inside
panel
of
the
right
support.
o
The
serial
number
for
the
pipette
head
is
located
on
the
front
outside
casing.
o
The
serial
number
for
the
PickPen
magnetic
head
is
located
on
the
back
outside
casing.
o
The
serial
number
for
the
control
tablet
is
located
on
the
outside
of
the
box.
o
The
serial
number
for
the
Surface
laptop
is
located
behind
the
support
at
the
bottom.
•
List
of
concise
symptoms
being
exhibited
by
the
instrument.
•
List
of
operating
procedures
/
protocols
and
conditions
you
were
using
when
the
problem
arose.
•
Be
prepared
to
the
exported
protocol
that
was
running
when
the
issue
occurred,
refer
to
Export
Protocol
.
•
List
of
all
instruments
in
the
configuration
and
the
connections
to
those
instruments.
•
List
of
other
electrical
connections
in
the
room.
