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The product you have purchased comes with a limited warranty. Bestway
®
stands behind our quality guarantee and assures,
through a replacement warranty, your product will be free from manufacturer’s defects.The limited warranty is valid as follows:
360 days
for the heater pump from the original date of purchase
180 days
for the pool liner from the original data of purchase
30 days
for hoses, fitting and accessory included in the package from the original date of purchase
To enact a warranty claim, this form must be completed and supplied with a copy of your receipt/purchase to your local Bestway
After Sales Center. Please contact your local Bestway After Sales Center before sending any documents. They will provide full
instructions of what is needed for your claim. Bestway
®
is not responsible for economic loss due to water or chemical costs and
will not replace any products deemed to have been damaged due to negligence or used outside of the owner’s manual guidelines.
Bestway’s warranty covers manufacturing defects discovered while unpacking the product or during use as recommended within
the user manual,
This warranty applies only to products which have not been modified by any 3
rd
parties. The product must be stored and handled
in accordance with the technical recommendations.
The warranty does not cover damages caused by misuse, abuse, neglect, including, but not limited to collision, fire, use of
incorrect voltage, excessive heat exposure, improper installation, improper wiring or testing, improper storage.
Replacements and repairs don’t extend the duration of the warranty. The warranty start date is the date of sale shown on the
original receipt/purchase invoice.
Spa Pump Item Code:
FAX/E-MAIL/TEL: Please refer to your country according to the information found on the back cover or on our website:
www.bestwaycorp.com
Please provide your address details in full.
Note:
Incomplete address details will result in delayed shipments.
Bestway reserves the right to charge for redelivery of undelivered packages where the recipient is at fault.
Date of purchase:
TO: Bestway
®
Service Department
Customer Code Number:
Date:
Heating System not working
Spa leakage
Water Filtration System not working
Massage System not working
Missing part - Please use the code for the missing part. This
can be found in the owner'smanual.
Control panel shows a failure which cannot be solved
Pump leakage
Adapter leakage
Other (Please describe)
REQUIRED INFORMATION - PLEASE WRITE THE SHIPPING ADDRESS
Spa Pump Batch Number:
Name:
Address:
Zip Code:
Country:
City:
Mobile:
Telephone:
Fax:
Retailer:
FOR FAQ, MANUALS, VIDEOS OR SPARE PARTS, PLEASE VISIT OUR WEBSITE: www.bestwaycorp.com.
VIDEOS ARE ALSO AVAILABLE ON OUR BESTWAY CHANNEL ON YOU TUBE: www.youtube.com/user/BestwayService
E-mail:
Spa Pool Batch Number:
Problem description
Limited BESTWAY
®
Manufacturer’s Warranty
IMPORTANT: ONLY THE DAMAGED PART WILL BE REPLACED, NOT THE COMPLETE SET.
Bestway reserves the right to request photographic evidence of defective parts, or to require sending the
item for additional testing.In order to better assist you, we request all information you provide to be complete.
All drawings for illustration purpose only. Not to scale.
Batch Number
Item Code
Batch Number
BWSHE.....X
YYYY-MM-DD
BWSHEXXXXXX
YYYY-MM-DD
Clos
e
O
pe
n
MODEL NO. #XXXXX
Please write your SPA name
S-S-005136
