TROUBLESHOOTING & SERVICE
If You're Still Having Problems
38
OptiPac 2652MD User's Manual
6
If You're Still
Having
Problems
If you are able to start up from another drive but not the OptiPac, or
from a cartridge and not the hard drive, the system files on the OptiPac
hard drive may be damaged.
START-UP PROBLEMS
If you're unable to start up from an OptiPac, try starting up the
computer with a different drive if available. If you're still unable to start
up, the problem is with the computer rather than the OptiPac. Refer to
the troubleshooting section in your computer manual for more
information.
WHEN ALL ELSE FAILS...
If you still have problems after following the procedures in this chapter,
call Bering Technical Support at (408) 364-6500. When you call be ready
to tell the service representative:
•
The model number and serial number of the OptiPac, the firmware
version of the OptiPac, the type of computer you're using, the operating
system, and the software version.
•
Any error messages that have appeared.
•
A description of the problem(s) and the steps you've taken to correct it.
Bering Customer Service can be reached by several methods. The
mailing/shipping address and phone numbers are:
Bering Industries
Customer Service/Technical Support
1717 Dell Avenue
Campbell, CA 95008
(408) 364-6500
FAX: (408) 374-8309
Email: [email protected]
s
CAUTION:
Never remove the cover of the OptiPac box. This voids the warranty.
