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Troubleshooting

Troubleshooting

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My wireless network performance is inconsistent.

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Data transfer is sometimes slow.

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Signal strength is poor.

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Difficulty establishing and/or maintaining a Virtual Private

Network (VPN) connection.

Wireless.technology.is.radio-based,.which.means.connectivity.and.the.
throughput.performance.between.devices.decreases.when.the.distance.
between.devices.increases..Other.factors.that.will.cause.signal.
degradation.(metal.is.generally.the.worst.culprit).are.obstructions.such.
as.walls.and.metal.appliances..Note.also.that.connection.speed.may.
decrease.as.you.move.farther.away.from.the.Modem.Router.
In.order.to.determine.if.wireless.issues.are.related.to.range,.we.
suggest.temporarily.moving.the.computer,.if.possible,.five.to.10.feet.
from.the.Modem.Router..

Changing the wireless channel

—Depending.on.local.wireless.traffic.

and.interference,.switching.the.wireless.channel.of.your.network.can.
improve.performance.and.reliability..The.default.channel.the.Modem.
Router.is.shipped.with.is.channel.11;.you.may.choose.from.several.
other.channels.depending.on.your.region..See.the.section.on.page.43.
entitled.“Changing.the.Wireless.Channel”.for.instructions.on.how.to.
choose.other.channels..

Limiting the wireless transmit rate

—Limiting.the.wireless.transmit.

rate.can.help.improve.the.maximum.wireless.range.and.connection.
stability..Most.wireless.cards.have.the.ability.to.limit.the.transmission.
rate..To.change.this.property,.go.to.the.Windows.Control.Panel,.open.
“Network.Connections”.and.double-click.on.your.wireless.card’s.
connection..In.the.properties.dialog,.select.the.“Configure”.button.on.
the.“General”.tab.(Windows.98.users.will.have.to.select.the.wireless.
card.in.the.list.box.and.then.click.“Properties”),.then.choose.the.
“Advanced”.tab.and.select.the.rate.property.
Wireless.client.cards.are.usually.set.to.automatically.adjust.the.
wireless.transmit.rate.for.you,.but.doing.so.can.cause.periodic.
disconnects.when.the.wireless.signal.is.too.weak;.as.a.rule,.slower.
transmission.rates.are.more.stable..Experiment.with.different.
connection.rates.until.you.find.the.best.one.for.your.environment..
Note.that.all.available.transmission.rates.should.be.acceptable.for.
browsing.the.Internet..For.more.assistance,.see.your.wireless.card’s.
user.manual.

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Содержание N1 MIMO

Страница 1: ...User Manual F5D8631 4 N1 MIMO Wireless ADSL2 Modem Router...

Страница 2: ...lternate Setup Method 23 6 Using the Web Based Advanced User Interface 35 Changing LAN Settings 36 Viewing the DHCP Client List Page 38 Configuring the Wireless Network Settings 38 Setting WPA Securit...

Страница 3: ...the entire family Share documents music video and digital pictures Store retrieve and copy files from one computer to another Simultaneously play games online check Internet email and chat Advantages...

Страница 4: ...nsional smart antenna technology by simultaneously transmitting two data streams through the same channel which increases wireless capacity Another element that enhances Belkin s N1 MIMO is the use of...

Страница 5: ...es persist even at close range please contact Belkin Technical Support Note While some of the items listed below can affect network performance they will not prohibit your wireless network from functi...

Страница 6: ...less phone that operates on the 2 4GHz band check manufacturer s information If this fixes the problem your phone may be interfering If your phone supports channel selection change the channel on the...

Страница 7: ...work VPN connections often used to connect remotely to an office network The Bring Your Own Access program from America Online AOL which lets you use AOL through broadband provided by another cable or...

Страница 8: ...rt You can find additional support information on our website www belkin com anz through the tech support area If you want to contact technical support by phone please call the number you need from th...

Страница 9: ...need for advanced software and status monitoring procedures Web Based Advanced User Interface You can set up the Modem Router s advanced functions easily through your web browser without having to in...

Страница 10: ...pped computer to pass through the Modem Router and to your office network Built In Dynamic Host Configuration Protocol DHCP Built In Dynamic Host Configuration Protocol DHCP on board makes for the eas...

Страница 11: ...the connected data rate and will vary depending on your networking environment NOTE The standard transmission rate 270Mbps is the physical data rate Actual data throughput will be lower MAC Address Fi...

Страница 12: ...ser Internet Connection Settings The Setup Assistant contains a database of Internet Service Provider ISP in each country to help you setup your Modem Router quickly In case your ISP is not on the lis...

Страница 13: ...splay Guide for more detailed information A Wireless Security OFF Wireless security is off Solid Blue Wireless security is on B Wireless Computer Status OFF Wireless computer is not present Solid Blue...

Страница 14: ...ine It turns amber when problem is detected OFF Modem Router is NOT connected to a functioning ADSL line Solid Blue Modem Router is connected to an ADSL line and functioning properly Blinking Amber Pr...

Страница 15: ...dem Router s normal operation while maintaining the programmed settings You can also restore the factory default settings by using the Reset button Use the restore option in instances where you may ha...

Страница 16: ...Windows 2000 or XP computer be connected directly to your ADSL line and that the Internet connection is active and working at the time of installation If it is not you must use the Alternate Setup Me...

Страница 17: ...th your Modem Router Connect it to the gray port labeled to ADSL on the back of your Modem Router Then connect the other end to the wall jack you will be using for ADSL or into an ADSL splitter if you...

Страница 18: ...ug that cable from your old modem and plug it into any yellow port labeled to Wired Computers on the back of your new Modem Router C Locate the cable that connects your old modem to the ADSL wall jack...

Страница 19: ...ter The Setup Assistant will automatically appear on your computer s screen within 15 seconds Click on Go to run the Setup Assistant Follow the instructions there IMPORTANT Run the Setup Assistant fro...

Страница 20: ...you have completed all QIG steps by checking the box to the right of the arrow Click Next to continue Progress Screen Setup Assistant will show you a progress screen each time a step in the setup has...

Страница 21: ...This is the name of your wireless network to which your computers or devices with wireless network adapters will connect You can either use the default or change it to something unique Write down thi...

Страница 22: ...any cable or power off the Modem Router while the Modem Router is rebooting Doing so will render your Modem Router inoperable 1 6 Checking Internet Connection We are almost done The Setup Assistant w...

Страница 23: ...connect to the Internet by clicking Next If you decide to add computers to your Modem Router later select Exit the Assistant and then click Next Troubleshooting If the Setup Assistant is not able to...

Страница 24: ...nal step will help you to connect additional wired and wireless computers to your network Follow the on screen instructions Congratulations Once you have verified that your other wired and wireless co...

Страница 25: ...ttings to Work with a See the section in this User Manual called Manually Configuring Network Settings for directions Step 3 Configuring the Modem Router Using the Web Based Using your Internet browse...

Страница 26: ...into the Modem Router for the purposes of making changes to the settings of the Modem Router Once a user has logged in to make changes there are two ways that the computer can be logged out Clicking t...

Страница 27: ...he Modem Router s help pages Help is also available on many pages by clicking more info next to certain sections of each page 4 Login Logout Button This button enables you to log in and out of the Mod...

Страница 28: ...Network LAN side of the Modem Router Changes can be made to the settings by clicking on any one of the links IP Address Subnet Mask DHCP Server or by clicking the LAN quick navigation link on the left...

Страница 29: ...gs are provided to you by your ISP To configure the Modem Router with the settings that your ISP gave you click Connection Type A on the left side of the screen Select the connection type you use If y...

Страница 30: ...can select one of these five connection types based on the instruction provided by your ISP PPPoE PPPoA Dynamic IP 1483 Bridged Static IP IPoA Modem Only Disable Internet Sharing Select the type of c...

Страница 31: ...is mostly implemented in the UK Select PPPoE or PPPoA and click Next Then enter the information provided by your ISP and click Apply Changes to activate your settings 1 User Name Enter the user name A...

Страница 32: ...value for your ISP 7 Disconnect after of x minutes of no activity Checking the box and enter the number of minute that you want the modem router to auto disconnect after no activity After this time h...

Страница 33: ...dentifier VPI and Virtual Circuit Identifier VCI parameter here These identifiers are assigned by your ISP Note Australia VPI 8 VCI 35 New Zealand VPI 0 VCI 100 2 Encapsulation Select LLC or VC MUX yo...

Страница 34: ...f the Modem Router cannot find the destination address within its local network it will forward the packets to the default gateway assigned by your ISP 4 VPI VCI Enter your Virtual Path Identifier VPI...

Страница 35: ...e Bridge Service Check this box to enable bridge service 2 VPI VCI Enter your Virtual Path Identifier VPI and Virtual Circuit Identifier VCI parameter here Assigned by your ISP Note Australia VPI 8 VC...

Страница 36: ...omatic from ISP box 1 should be checked if your ISP did not give you a specific DNS address If you are using a static IP connection type then you may need to enter a specific DNS address and secondary...

Страница 37: ...www then press the Enter key You will see the Modem Router s home page in your browser window Viewing the LAN Settings Clicking on the header of the LAN tab 1 will take you to the LAN tab s header pag...

Страница 38: ...are 192 168 x x where x is anything between 0 and 255 10 x x x where x is anything between 0 and 255 2 Subnet Mask There is no need to change the subnet mask This is a unique advanced feature of your...

Страница 39: ...each computer We recommend that you leave the lease time set to Forever The default setting is Forever meaning that any time a computer is assigned an IP address by the DHCP server the IP address will...

Страница 40: ...one and the MAC address 3 of the computer s network interface card NIC Pressing the Refresh 4 button will update the list If there have been any changes the list will be updated Configuring the Wirel...

Страница 41: ...e other wireless networks operating in your area your network name needs to be different from other wireless networks that may be operating in your area To change the SSID type in the SSID that you wa...

Страница 42: ...modes There are several modes Note Some modes may require firmware updates to be enabled 1 802 11n 802 11g 802 11b Setting the Modem Router to this mode will allow N1 draft 802 11n 802 11g and 802 11b...

Страница 43: ...vices when conditions permit When a legacy 802 11g access point is presented and occupies an adjacent secondary channel the Modem Router automatically reverts to 20MHz operation to maximize compatibil...

Страница 44: ...s not affected WMM Wi Fi Multimedia WMM based on 802 11e QoS Quality of Service prioritizes important data on your network such as multimedia content and voice over IP VoIP so it will not be interfere...

Страница 45: ...our wireless client cards adapters support WPA2 and that you have downloaded and installed the latest driver Most of the Belkin wireless cards have driver updates available for download from the Belki...

Страница 46: ...sure your wireless computers are updated to work with WPA2 and have the correct settings to get proper connection to the Modem Router Setting WPA Security Note To use WPA security your wireless networ...

Страница 47: ...ique select TKIP or AES This setting will have to be identical on the clients that you set up 3 Enter your pre shared key This can be from eight to 39 characters and can be letters numbers or symbols...

Страница 48: ...er selecting your WEP encryption mode you can enter your WEP key manually by typing in the hex WEP key manually or you can type a passphrase in the PassPhrase field and click Generate to create a WEP...

Страница 49: ...y C3 03 0F AF 0F 4B B2 C3 D4 4B C3 D4 E7 128 bit key In the boxes below make up your key by writing in two characters between A F and 0 9 You will use this key to program the encryption settings on yo...

Страница 50: ...to The default IP address is 192 168 2 254 and subnet mask is 255 255 255 0 These can be customized for your need 1 Enable the AP mode my selecting Enable in the Use as Access Point only page When yo...

Страница 51: ...f each client computer to which you want to allow network access The Block feature lets you turn on and off access to the network easily for any computer without having to add and remove the computer...

Страница 52: ...the wireless network All others will 1 Select the Deny radio button 1 to begin setting up a list of computers to be denied access to the wireless network 2 Next in the MAC Address field that is blank...

Страница 53: ...oding Tear Drop Attack ICMP defect RIP defect Fragment flooding The firewall also masks common ports that are frequently used to attack networks These ports appear to be stealth meaning that for all i...

Страница 54: ...tion vendor to find out which port settings you need Choosing an Application Select your application from the drop down list Click Add The settings will be transferred to the next available space in t...

Страница 55: ...e computer you wish to restrict access to in the IP fields 1 Next enter 80 in both the port fields 2 Select Both 3 Select Block 4 You can also select Always to block access all of the time Select the...

Страница 56: ...ess you wish the DMZ host to direct to enter the last two digits of the IP address of the DMZ host computer select Enable and click Apply Changes Using Dynamic DNS The Dynamic DNS service allows you t...

Страница 57: ...own box 1 2 Enter your DynDNS org user name in the User Name field 2 3 Enter your DynDNS org password in the Password field 3 4 Enter the DynDNS org domain name you set up with DynDNS org in the Hostn...

Страница 58: ...a hacker can determine that something of interest might be there The Modem Router can be set up so it will not respond to an ICMP ping from the outside This heightens your Modem Router s security lev...

Страница 59: ...on 1 Click the Restart Modem Router button 2 The following message will appear Click OK 3 The following message will appear Restarting the Modem Router can take up to 60 seconds It is important not to...

Страница 60: ...The following message will appear Click OK 3 The following message will appear Restoring the defaults includes restarting the Modem Router It can take up to 60 seconds It is important not to turn the...

Страница 61: ...ent configuration by using this feature Saving your configuration will allow you to restore it later if your settings are lost or changed It is recommended that you back up your current configuration...

Страница 62: ...t to save the configuration file Select a location You can name the file anything you want or use the default name Config Be sure to name the file so you can locate it yourself later When you have sel...

Страница 63: ...This option will allow you to restore a previously saved configuration 1 Click Browse A window will open that allows you to select the location of the configuration file All configuration files end wi...

Страница 64: ...l take up to 60 seconds for the configuration restoration to complete Click OK 4 A 60 second countdown will appear on the screen When the countdown reaches zero the Modem Router s configuration will b...

Страница 65: ...ou can download the firmware from the Belkin update website and update your Modem Router s firmware to the latest version Checking for a New Version of Firmware The Check Firmware 1 button allows you...

Страница 66: ...ill see a screen similar to the one below 1 To download the new version of firmware click Download A window will open that allows you to select the location where you want to save the firmware file Se...

Страница 67: ...omplete To update the firmware follow the next steps in Updating the Modem Router s Firmware Updating the Modem Router s Firmware 1 In the Firmware Update page click Browse A window will open that all...

Страница 68: ...more message This message tells you that the Modem Router may not respond for as long as one minute as the firmware is loaded into the Modem Router and the Modem Router is rebooted Click OK 6 A 60 se...

Страница 69: ...assword if you plan to use the remote management feature of your Modem Router Changing the Login Time Out Setting The login time out option allows you to set the period of time that you can be logged...

Страница 70: ...n place a check mark in the box next to Enable Daylight Saving The system clock may not update immediately Allow at least 15 minutes for the Modem Router to contact the time servers on the Internet an...

Страница 71: ...he desired Remote Access Port for Remote Management feature The default access port is set to port 80 Enabling Disabling NAT Network Address Translation Note This advanced feature should be employed b...

Страница 72: ...odem Router basically telling the Modem Router which way it needs the firewall configured The Modem Router ships with the UPnP feature disabled If you are using any applications that are UPnP complian...

Страница 73: ...steps to add computers to your Modem Router after the Modem Router has been set up to connect to the Internet Manually Configuring Network Settings in Mac OS up to 9 x 1 Pull down the Apple menu Selec...

Страница 74: ...in the table below You will need to enter this information into the Modem Router 4 If not already set at Configure choose Using DHCP Server This will tell the computer to obtain an IP address from th...

Страница 75: ...ly Configuring Network Settings Manually Configuring Network Settings in Mac OS X 1 Click on the System Preferences icon 2 Select Network 1 from the System Preferences menu 3 Select Built in Ethernet...

Страница 76: ...eed to configure your Modem Router for a PPPoE connection type using your user name and password 5 If Manually is selected your Modem Router will need to be set up for a static IP connection type Writ...

Страница 77: ...the drop down menu 4 In the Local Area Connection Properties window click Internet Protocol TCP IP and click the Properties button The following screen will appear 5 If Use the following IP address 2...

Страница 78: ...e set up for a static IP connection type Write the address information in the table below You will need to enter this information into the Modem Router 4 Write the IP address and subnet mask from the...

Страница 79: ...his section Microsoft Internet Explorer 4 0 or Higher 1 Start your web browser Select Tools then Internet Options 2 In the Internet Options screen there are three selections Never dial a connection Di...

Страница 80: ...ically detect settings Use automatic configuration script and Use a proxy server Click OK Then click OK again in the Internet Options page Netscape Navigator 4 0 or Higher 1 Start Netscape Click on Ed...

Страница 81: ...tive setup method Setup Assistant cannot find my Modem Router If the Setup Assistant is not able to find the Modem Router during the installation process please check the following items 1 If the Setu...

Страница 82: ...e Setup Assistant If the Setup Assistant is still unable to find the Modem Router reference the section titled Manually Configuring Network Settings for installation steps Setup Assistant cannot conne...

Страница 83: ...ted The cable should be connected at one end to the Modem Router s to Modem port and at the other end to the network port on your modem 2 Unplug the cable or DSL modem from its power source for three...

Страница 84: ...Please refer to the section entitled Alternate Setup Method for details on changing this setting 3 If you have a PPPoE connection your ISP will assign you a user name and password and sometimes a ser...

Страница 85: ...onal Firewall and Norton Personal Firewall 2 If you do have firewall software installed on your computer please make sure that you properly configure it You can determine if the firewall software is p...

Страница 86: ...should be on not blinking 2 Open your wireless utility software by clicking on the icon in the system tray at the bottom right hand corner of the screen 3 The exact window that opens will vary depend...

Страница 87: ...nd my network name is not listed If the correct network name is not listed under Available Networks in the wireless utility please attempt the following troubleshooting steps 1 Temporarily move comput...

Страница 88: ...you may choose from several other channels depending on your region See the section on page 43 entitled Changing the Wireless Channel for instructions on how to choose other channels Limiting the wir...

Страница 89: ...key from the passphrase Click Apply Changes to finish You must now set all of your clients to match these settings A hex hexadecimal key is a mixture of numbers and letters from A F and 0 9 For 128 b...

Страница 90: ...Card 4 Under the Wireless Network Properties tab select a network name from the Available Networks list and click the Properties button 5 Under Data Encryption select WEP 6 Ensure the check box The ke...

Страница 91: ...ed drivers such as Belkin 802 11g products Download the latest driver at http web belkin com support for the following products F5D7000 F5D7001 F5D7010 F5D7011 F5D7230 4 F5D7231 4 F5D7130 I am having...

Страница 92: ...configure more options of your card 2 Once the Advanced button is clicked the Belkin Wireless Utility will appear This Utility will allow you to manage all the advanced features of the Belkin Wireles...

Страница 93: ...ng the knowledge base for Windows XP WPA Note The file that Microsoft has made available works only with Windows XP Other operating systems are not supported at this time You also need to ensure that...

Страница 94: ...outer that you set up 6 Type in your encryption key in the Network key box Important Enter your pre shared key This can be from eight to 63 characters and can be letters numbers or symbols This same k...

Страница 95: ...the unlicensed band 2 4GHz Common household devices such as cordless phones and microwave ovens may interfere with the unlicensed band 2 4GHz Compatibility Compatible with 802 11g Compatible with 802...

Страница 96: ...upport You can find additional support information on our website www belkin com anz through the tech support area If you want to contact technical support by phone please call the number you need fro...

Страница 97: ...use harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try and correct the interference by one or more of the f...

Страница 98: ...h these directives implies conformity to the following European Norms in brackets are the equivalent international standards EN 55022 CISPR 22 Electromagnetic Interference EN 55024 IEC61000 4 2 3 4 5...

Страница 99: ...in Corporation determines that the Belkin product has been improperly installed altered in any way or tampered with The Belkin Product Warranty does not protect against acts of God other than lightnin...

Страница 100: ...r may have How state law relates to the warranty THIS WARRANTY CONTAINS THE SOLE WARRANTY OF BELKIN CORPORATION THERE ARE NO OTHER WARRANTIES EXPRESSED OR EXCEPT AS REQUIRED BY LAW IMPLIED INCLUDING T...

Страница 101: ...manufacturers listed Mac Mac OS Apple and AirPort are trademarks of Apple Computer Inc registered in the U S and other countries Belkin Ltd 4 Pioneer Avenue Tuggerah Business Park Tuggerah NSW 2259 Au...

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