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Troubleshooting
Troubleshooting
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•.
The Setup Assistant completed installation, but my web
browser doesn’t work.
•.
I am unable to connect to the Internet. The “modem” LED
on my Modem Router is on, and the “internet” LED is
blinking.
1.
.. If.you.cannot.connect.to.the.Internet,.the.“modem”.LED.is.on,.
and.the.“internet”.LED.is.blinking,.the.problem.may.be.that.your.
connection.type.may.not.match.the.ISP’s.connection.
2.
.. If.you.have.a.“static.IP.address”.connection,.your.ISP.must.
assign.you.the.IP.address,.subnet.mask,.and.gateway.address..
Please.refer.to.the.section.entitled.“Alternate.Setup.Method”.for.
details.on.changing.this.setting.
3.
.. If.you.have.a.“PPPoE”.connection,.your.ISP.will.assign.you.a.
user.name.and.password.and.sometimes.a.service.name..Make.
sure.the.Modem.Router’s.connection.type.is.configured.to.PPPoE.
and.the.settings.are.entered.properly..Please.refer.to.the.section.
entitled.“Alternate.Setup.Method”.for.details.on.changing.this.
setting.
4.
.. You.may.need.to.configure.your.Modem.Router.to.meet.the.
specific.requirements.of.your.ISP..To.search.our.knowledge.base.
for.ISP-specific.issues,.go.to:.http://web.belkin.com/support.and.
type.in.“ISP”.
If.you.are.still.unable.to.access.the.Internet.after.verifying.these.
settings,.please.contact.Belkin.Technical.Support.