75.5101 V1 Sep. 2003 [Rev. 9/22/2003]
Page 11 of 16
TROUBLE-
SHOOTING
PROBLEM PROBABLE CAUSE CORRECTIVE ACTION
Wizard will not power up.
1. Faulty power supply.
1. Ensure correct power supply of 12 to 24 VAC/
VDC: -5% to +10%. Power should come from an
isolated transformer – not from the door control
Orange LED is illuminated on
Wizard.
1. Wizard is in self-monitoring
mode
2. Internal fault within the Wizard
3. Faulty Power Input
1.
Orange LED should expire after self-
monitoring test is complete (6 seconds). This
occurs every 60 minutes.
2. If SMR is not being used, remove power from
the Wizard and re-apply. If orange LED
illuminates and door will not enter into a set-
up, replace faulty Wizard.
3. Remove power, then re-apply. Input power
may have fluctuated beyond tolerances.
Red LED on at Wizard.
1. Wizard in detection.
1. If red LED is on at Wizard:
a. Adjust infrared pattern away from the door and
launch a new set-up. Refer to page 5 for
infrared adjustments. Use BEA Spotfinder to
accurately adjust the position of the pattern.
b. If hi-intensity lights or high gloss floors are
saturating the area of detection, change the
Infrared Sensitivity setting to reduced
sensitivity – see page 7, and launch a new set-
up to re-learn the environment.
Door keeps recycling open.
Door will not close
Red LED off at Wizard.
1. On-Off switch at door control
in wrong position or is faulty.
2. Improper Relay Configuration
on Wizard.
3. Faulty door control.
1. Check to insure On-Off switch for door is in the ON
or AUTOMATIC position. If switch is in correct
position, check switch with multi-meter for proper
operation.
2. Ensure correct polarity at Brown and Blue wires
3. Check Relay Configuration setting on each Wizard.
Refer to page 6 for settings.
4. Remove all sensor inputs from the door control. If
door remains open, fault exists with door control or
motor. Refer to manufacturer’s manual for further
troubleshooting. If door closes with sensor inputs
removed, fault exists with sensors or related wiring.
1. On-Off switch at door control
in wrong position or is faulty.
2. Wizard not detecting traffic.
3. Faulty wiring between sensor
and door control.
4. Faulty door control.
1. Ensure that On-Off switch for door is in ON or
AUTOMATIC position. If it is in correct position,
check switch with multi-meter for proper operation.
2. Walk in and out of Wizard detection area, if red LED
does not illuminate check:
a. Power supply for Wizard: 12 to 24 VAC / VDC: -
5% to +10%
b. Check SMR setting on each Wizard. The SMR
should be disabled unless system is being used
with BEA’s Door Control Unit (DCU).
c. Check Relay Configuration for each Wizard. Refer
to page 6.
3. Remove all sensor inputs from the door control.
Jumper the common and activate terminals of the
door control. If door does not open, fault lies within
door control or motor. Refer to manufacturer’s
manual for further troubleshooting. If door opens,
fault lies with sensors or related wiring.
4 Refer to Step 3
1. Wizard is seeing door.
2. Wizard is seeing movement from
unwanted objects.
3. Vibration is triggering the Wizard.
1. Observe LED status on each Wizard. Green LED
indicates motion detection, red LED indicates
presence. If LED’s are illuminating make sensor
adjustments as necessary to eliminate unwanted
detection. Check angle and sensitivity for presence
and motion.
2. Check for moving objects in the path of detection,
such as posters, banners, etc.
3. Locate source of vibration and correct as necessary.
Door opens when it should
close.
1. Relay Configuration on wrong
setting.
1. Check Relay Configuration setting. Refer to page 6.
Door will not open.
Red LED flashes for approx.
10 seconds when attempting a
set-up.
1. Infrared curtains are too close to
the door and the sensor detects a
door influence.
1. Adjust Infrared curtain as necessary. Use of BEA’s
Spotfinder during this process is recommended.
OBSOLETE