36
TROUBLESHOOTING
Yellow ball is
the first ball
down every
game
The game thinks
the Drop button is
stuck down.
It will give a free
game, and then
give minimum
tickets for the
selected pattern.
Mechanical Issue with
solenoid.
Drop button is stuck
down.
Magnet switch faulty.
4 Volt DC power In
is missing.
Cable issue. Pinched,
broken, or disconnected
wiring
Faulty I/O Aux Board.
The yellow ball should stay on toggle and not drop until the
button is pressed. Solenoid should only read 12 volts when
drop button is pressed.
Clean Drop button and make sure it pop up and down freely.
There are 4 springs (A5SP9700) that keep button up.
Remove button and ensure the magnet is attached to the button
Check for 4 volts DC at the Magnetic Switch.
The magnet is normally far away from the sensor, and comes
close to it when pressed.
It will drop to 0 Volts DC when the button is pressed.
Check cables from switch to main board.(AACE6544, AACE6517)
Replace button if needed. (AAPB6500) the magnet will come with
button. Replace Magnetic Switch if needed. (AACE6544)
Replace I/O Aux Board. (AACB9601-SQ)
Problem
Probable Cause
Remedy
Troubleshooting Guide
Yellow ball does
not drop when
button is
pressed
The game will
drop the yellow
ball automatically
at the end of the
game. It will give
a free game, and
then give minimum
tickets for the
selected pattern.
Mechanical Issue with
solenoid.
Drop button is not
moving.
Magnet switch faulty.
4 Volt DC power In
is missing.
Cable issue. Pinched,
broken, or disconnected
wiring
Faulty I/O Aux Board.
Check linkages and measure 12 volts at solenoid when drop
button is pressed. Replace solenoid if needed. (AACE6547)
Clean Drop button and make sure it pop up and down freely.
There are 4 springs (A5SP9700) that keep button up.
Remove button and ensure the magnet is attached to the button
Check for 4 volts DC at the Magnetic Switch.
The magnet is normally far away from the sensor, and comes
close to it when pressed.
It will drop to 0 Volts DC when the button is pressed.
Check cables from switch to main board.
(AACE6544,AACE6517)
Replace button if needed. (AAPB6500) the magnet will come
with button. Replace Magnetic Switch if needed. (AACE6544)
Check cables to solenoid. (AACE6503, AACE6521, AACE6547)
Replace I/O Aux Board. (AACB9601-SQ)
Yellow ball is
not at top of
game
The blower is not
blowing it up.
Blower is not turning on.
Blower is turning on, but
no yellow ball at top.
Enter diagnostic menu, and select “Start Blowers”.
Check for 12 volts to blower on right side of AACB6503 board.
If 12 Volts DC present, then replace blower. (AABL6500)
If no 12 Volts, check for 12 volts on left side of AACB6503 board.
If 12 Volts DC present, replace current limit board (AACB6503)
If no 12 Volts, Check AACE6518 cable back to I/O Aux Board.
Replace I/O Aux Board if needed. (AACB9601-SQ)
Ball jammed in tube, refer to “Yellow Ball Tube Diagram” and
“How to Replace Yellow Ball” troubleshooting.
Red ball is in
the yellow ball
drop area.
Color sensor is dirty.
Ball sort solenoid faulty.
The color sensor is dirty, unplugged or faulty. Spray canned air at
sensor to clean. Refer to “How to Clean Color Sensor”
Refer to “Ball Sort Solenoid not operating correctly”
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