33
TROUBLESHOOTING
Problem
Probable Cause
Remedy
Troubleshooting Guide
Game does
not coin up
Game should
have an audio
doink
sound from
speakers when
coin switch is
triggered.
Card Swipe System Special
Instructions
Pinched, broken, or
disconnected wiring.
Faulty Coin Mechanism.
Swap coin mech to verify.
No Communication
Faulty I/O Aux Board
Set “Game drive voltage threshold” to 2 volts. Coin signal
wires are green and black wires. Refer to wiring diagram
Check connections from coin switches to I/O Aux Board.
Check continuity on wires.
(
AACBL4A-DOOR, AACE6517)
Replace coin mech if faulty.
Refer to “Communication Issues” troubleshooting.
Replace I/O Aux Board . (AACB9601-SQ)
Tickets do
not
dispense
Ticket tray empty due to faulty
low ticket switch or broken/
loose wires. Switch stuck or
switch wire bent out of position.
Faulty cable to dispenser.
Dirty opto-sensor or paper
dust buildup in ticket dispenser
Notch on tickets too shallow.
Ticket dispenser faulty.
Main circuit board malfunction.
Fill ticket tray. Replace low ticket switch(AASW200).
Repair wiring. Clean ticket tray of dirt, loose tickets or debris.
Bend switch wire to correct position under tickets.
Check wiring continuity from dispenser to I/O Aux Board
(AACE3219, AACE6517) Check for pinched, broken or
disconnected wires. Replace as necessary.
Clean with compressed air and if necessary wipe sensor with
isopropyl alcohol on a cotton swab.
Flip tickets and load upside-down to have largest cut
notch toward opto sensor.
Replace dispenser with spare working dispenser (A5TD1)
If the notch signal is not being seen, replace the I/O Aux Board.
(AACB9601-SQ)
If the Enable signal is not present, replace the Raspberry Pi
(AAMBRPI-SQ)
Tickets
dispensing
all the time
Ticket enable signal comes
from the Rasp Pi Main Board
Replace Rasp Pi Board. (AAMBRPI-SQ)
Wrong
number
of tickets
dispensed
Ticket Pattern set wrong.
Sensor Issue Refer to “Color
Sensor Troubleshooting”
Dirty opto-sensor on ticket
dispenser.
Notch on tickets cut too
shallow.
Faulty ticket dispenser.
Main circuit board malfunction.
Enter “Payout Settings” menu and verify correct settings for
Ticket Pattern.
Ensure the number of tickets shown on monitor is correct
Clean with compressed air or wipe with isopropyl
alcohol on a cotton swab.
Flip tickets and load upside-down to have large cut notch
toward opto sensor.
Replace with spare working dispenser (A5TD1).
Replace main board if possible to isolate the problem to
faulty I/O Aux Board. (AACB9601-SQ)
Low tickets
Stack of tickets not resting
properly on low ticket switch.
Faulty switch.
Faulty wire or connection.
Faulty I/O Aux Board
Adjust stack of tickets so they hold both the switch actuators
down.
Replace low ticket switch. (AASW200)
Check for proper
connection from
switch to main board.
Check continuity. (AACE3219, AACE6517)
Replace I/O Aux Board. (AACB9601-SQ)
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