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113
R5900103 /00
C-10, C-5
Problem
Cause
Solution
Low video performance
Laptop performance
•
Lower the screen resolution of
the laptop.
•
Disable the hardware
acceleration for video.
•
Use only a part of the display
to show the video.
•
Right click ClickShare icon in
system tray and click on
Capture mode to toggle the
current setting..
Wireless connectivity
See
“
Users have bad connectivity
”
Video is not shown on screen
Player uses overlays
•
Disable the usage of overlays
in the preferences of the video
player.
•
video is protected by HDCP
and cannot be captured by
ClickShare.
Some programs of Windows are
not shown on the display
Use of overlays, 3D or hardware
acceleration in the GPU
•
Disable overlays or hardware
acceleration in the GPU.
•
Disable AeroGlass in Windows
7
•
Upgrade the Base Unit to the
latest software version.
When using Windows 7 the
following message about the
Windows Aero color scheme
appears: "Windows has detected
your computer's performance is
slow. This could be because there
are not enough resources to run
the Windows Aero color scheme.
To improve...".
ClickShare uses resources from
the GPU. In combination with
other programs which do so,
Windows 7 sometimes shows this
message suggesting to disable
Aero to improve the performance
of your laptop.
It is safe to ignore this message
and choose 'Keep the current
color scheme'.
Your screen is not shown on the
display when pressing the Button
The number of shared video
’
son
the screen is exceeded. When
roomdock is used, only one
participant can share his screen.
Click and hold the button for 2
seconds to use the Show me full
screen function.
The ClickShare software is not
running.
Go to the ClickShare drive and run
the software.
Your content is removed from the
display and the LEDs on the button
are blinking white
Connection to the Base Unit is
lost.
ClickShare tries to restore the
connection automatically. If it fails,
the LEDs on the Button start
blinking red.
Unplug the Button from your
laptop and try a new Button.
Noting is shown on the displays at
all.
The displays are switched off.
Switch on the displays.
The display cable is not correctly
connected
Insert the display cable to the
display and the Base Unit.
The display does not recognize or
is not able to display the Base Unit
output resolution.
Change the corresponding setting
via the web interface.
The Base Unit is in standby mode
Briefly push the standby button on
the Base Unit or insert a Button
and run the ClickShare software.
Содержание ClickShare Present C Series
Страница 1: ...ENABLING BRIGHT OUTCOMES Installation manual C 10 C 5...
Страница 25: ...25 R5900103 00 C 10 C 5 1 1 Documentation 26 1 2 Symbols and fonts 26 Introduction to the Installation Guide 1...
Страница 27: ...27 R5900103 00 C 10 C 5 C 10 C 5 Specifications 2...
Страница 35: ...35 R5900103 00 C 10 C 5 3 1 Environmental Condition Check 36 3 2 Basic Workflow 36 Getting started 3...
Страница 54: ...R5900103 00 C 10 C 5 54 C 10 C 5 Installation...
Страница 60: ...R5900103 00 C 10 C 5 60 Preparing the Buttons...
Страница 108: ...R5900103 00 C 10 C 5 108 C 10 C 5 Configurator...
Страница 109: ...109 R5900103 00 C 10 C 5 Firmware updates 7...
Страница 111: ...111 R5900103 00 C 10 C 5 Troubleshooting 8...
Страница 117: ...117 R5900103 00 C 10 C 5 Windows Certified driver 58 X XMS Cloud 102 Index...
Страница 118: ...R5900103 00 C 10 C 5 118 Index...
Страница 119: ......
Страница 120: ...www barco com R5900103 00 2020 05 27 Wi Fi...